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“A cherishing experience”

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Central Heritage Resort and Spa, Darjeeling
Ranked #16 of 95 Hotels in Darjeeling
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A cherishing experience”
5 of 5 bubbles Reviewed 12 March 2014

My last vacation was in Darjeeling and I opted to experience this property. It has a cosy Victorian ambience with antique furniture. The rooms are well furnishes with presence of an opulent fire place. The staff is very courteous,providing overwhelming hospitality and food was delectable with widespread cuisine choices . Even my son had a cherishing time with so much activity in the hotel. There is a children's park with a vibrant activity room. A must visit place for families.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agarwalp24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 13 March 2014
Thank you for writing in. We are glad that you had a pleasant stay with us and. We are happy to learn that your son enjoyed at the children's park and play room. Do visit us again.
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373 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
New Delhi, India
1 review
1 of 5 bubbles Reviewed 10 March 2014

Hello Travelers or Honeymooners,

If any one of you want the Worst experience of FOOD and ACCOMMODATION then this place is for you. Quality Lovers please stay away from this place. Unexpected Bad Experience of our life.

Traveler from New Delhi.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Loving2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 13 March 2014
We are very sorry for your bad experience. I believe the General Manager was at your beck and call after you got upset. We are sorry that we could not meet your expectations.
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Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 February 2014

Rooms are very cold. When i did book room it showedfire place in club room as amenities so i did book club room instead of deluxe room.
But at time of checkin was told that fire place is chargeable... Hows that then one of room amenities...

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jindalnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 15 February 2014
Dear Guest, We are sorry for the misunderstanding. But at this time of the year, when we are selling the rooms at very low rates, it is not possible to give the fireplace at no charge( as it is an expensive affair for us). However, a lot of hotels, add it to the room tariff. We do not do that as not all guests want it and it is unfair on them. You could have used the room heater and hot water bag. That is complimentary. Thank you for staying with us.
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Darwin, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 December 2013

There are very few words that would tell about our stay at the Heritage and Darjeeling, wonderful, fun, enjoyable, exhilarating, memorable and that's just a start. From the moment we arrived we were treated with respect and courtesy. the staff and people at the Heritage and more broadly Darjeeling were very nice, helpful and we could not have had a better time. To see the sun rise from Tiger Hill across the Himalaya's was the icing on the cake. The temperature ranged from 0 to 15 each day, the nights were particularly cold so make sure you have warm clothing. I only had shorts so I was the most popular perron around with everyone laughing and asking if I was cold. The hotel was lovely but be prepared for the bed, the one we had was very hard and took a little getting used to but after a busy day walking around and visiting the various sites it was a welcome respite especially with the heavy donna and blanket for the cold nights. Be prepared for the steep streets and alleys where the myriad's of stalls and shops hide away in almost inexplicably small sizes yet are overflowing with various items from knick-knacks to anything you might think of. The hotel will organise your trips around and a driver if you want one to take you where you want to go and you will be gobsmacked over the views and buildings up and down the sides of the mountains. Would we go back and stay longer you bet we will. Thanks Heritage Hotel and staff we had a great time and will be back.

Room Tip: Warm clothes and good walking shoes are a must. Try the Bhutte Bharja. Stores open around 10am. See...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GJW00187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 26 December 2013
Thank you Darwin for such warmth in your tone and in your writing. We - the hotel team and the people of Darjeeling are absolutely thrilled by your words of appreciation of the people and of Darjeeling. Do visit us again.
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Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 23 December 2013

Plus points:
Great Room Service - very polite and hospitable
The architecture including the interiors of the hotel is done with great care. It was a pleasure to be in a room with wooden floors, ceiling and the walls.

Minus Points:
The room lacked adequate heating -said that only one heater can be provided per room.
The bathroom was cold and disappointing.
The food was just average - though the breakfast was served with a lot of care and hospitality.

Room Tip: Top floor near to the reception has the best view
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Ravi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 26 December 2013
Thank you for the feedback. Our staff will be very happy to know that you liked their hospitality and service. Yes, we are very happy too about being able to maintain a 110 year old property. Guests like you, who appreciate it, make it worth the effort.Thank you once again.
I wish you had used the fireplace too since one room heater was not good enough for you. That would have kept you warmer.
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kolkata
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

If your budget is not a constraint, dis cud b argueably d best option in Darjeeling. Recently I stayed there for 3 days, it is an amezin hotel, 2-3 min walk from Mall, in the Glenarys side. I stayed in Club rooms, facilities are excellant, spl mention Fire Place. Service is excellant in room, bar and in restorant as well, foods are very tasty but not over-spicy. Staffs are very humble and helpful. If you are stayin in this hotel u have complementory access to Gymkhana Club.

Room Tip: Among the club rooms, 112 is having the best view.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rajarshi007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 25 November 2013
Thank you for writing in and especially mentioning all aspects that you liked and enjoyed in the hotel. We are glad that you used the Gymkhana Club facilities too. It is a very old club and quite a landmark. Do visit us again.
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Mumbai (Bombay), India
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 19 November 2013

Stayed here on 15th Nov for a night. Hotel's location is very good, nearby the mall road and one can just roam around in the evenings.
The room is bigger but the heater provided in the room is too small and can not heat the room in the night.Had chilling experience.There seems to be a fireplace in the room, but I guess it is just for the decoration purpose, now. Maybe it was used 100 yrs back, but kept in good condition.
Bathroom is too small and looks older. Need rennovation! Also, the hot water in the morning is an issue. After taking one bath, there is no hot water coming out from the tap.The boiler seems to be inefficient. We had to ask for the hot water buckets which was provided promptly but the water was only warm and not hot, and we had to manage with what we got.
Breakfst spread in the morning was having lot of variety and enough fruits were available.
Since the location of this hotel is in the market, there is no view from the rooms..
They turn off the lobby lights in the night and we almost tripped @ the chairs in the lobby as we had to go out @ 4 am to Tiger Hills. Its really a safety hazard!!
Also, they have small carpets in the room and that is another tripping hazard as these carpets slips when you walk over them. Be careful when u walk on these small carpets.
There is no parking space and one has to upload/download the luggage on the road itself!
Overall not worth the price you are paying..

Room Tip: During checkin time,we were told that the rooms do not have the views. So u can select any room
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rajmalusare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 21 November 2013
Thank you for writing in. You should have asked the housekeeping to light the fireplace. That would have kept you warm through the night and would have also given you a good " Hill -Station-feel".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Central Heritage Resort and Spa, Darjeeling

Property: Central Heritage Resort and Spa, Darjeeling
Address: Robertson Road, Darjeeling 734101, India (Formerly Fortune Resort Central, Darjeeling)
Region: India > West Bengal > Darjeeling
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #16 of 95 Hotels in Darjeeling
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Central Heritage Resort and Spa, Darjeeling 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Central Heritage (formerly Fortune Resort Central) is a luxury holiday resort in Darjeeling, offering an experience of British heritage which has been a part of Darjeeling for more than a hundred years. The luxurious hotel is located near ‘the Mall’ and ‘Chowrasta’, the most famous spots and centre of all leisure activities of this beautiful hill station. The heritage block of this classic hotel was built in 1905 and offers elegantly appointed rooms with all the modern amenities. Experience the lavish 'British Raj' lifestyle as you take time off to relax and unwind yourself amidst breathtaking views. ... more   less 
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Also Known As:
Fortune Resort Central, Darjeeling Hotel Darjeeling
Fortune Hotel Central Darjeeling

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