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Central Heritage Resort and Spa, Darjeeling
Ranked #14 of 94 Hotels in Darjeeling
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disaster”
1 of 5 bubbles Reviewed 13 May 2014

We stayed there for 3 days in Feb and the stay was a disaster.

1) We booked a club room so we could have a fire place but we needed to pay for wood every night. And it wasn't cheap!

2) Food in the hotel was tasty but very very expensive. We found good food at less than half the price 5-10 mins away (walk).

3) The worst part was the hot water. It was hardly available and the little time that it was, it was dark brown in color. Please see the attached photo (bucket of hot water that is brown in color)! I was told it was a problem with the downstairs room since there was a problem with the pipes. When asked to be moved to a different room the answer was - you booked a club room and only this is the available club room!

Will never ever return to this hotel and I will not recommend it to anyone. STAY AWAY!

  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Adi0891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 19 May 2014
Dear Guest,
I am sorry that you feel so badly about your stay with us.
I am very surprised at the photograph myself.
We cannot give a complimentary fireplace service, since we have outsourced it too.

Club Rooms are above Standard rooms, so I guess the staff could not shift you to a standard room since all the other club rooms were occupied.
Yes, we will definitely be more expensive than other Fast foods, since our costs are much higher.
We have a Fast food just behind the hotel complex too which offers cheap food too.
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Write a Review

364 reviews from our community

Traveller rating
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    68
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Kolkata (Calcutta), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 12 May 2014

On business trip I had booked my wife into this hotel thinking that certain basic standards could be expected since it had been taken over by the Taj group onder their budget category. - the Fourtune chain. The booking was last minute and made through Makemytrip.
The room given to her was tatty and the furniture appeared to have been picked up at a garage sale! Arriving at night after a long haul from Bagdogra she asked for a sandwich which they said could not be had at that hour - although the menu said the service was available between 9am to 9pm. So she ordered a kabab / paratha - this came floating in oil, which also had been used over dozens of time and was inedible. Her next meal was the following night and again she requested for a sandwhich which again was "difficult" so she ordered a plate of chcken chow mein thinking that this being something the stree vendors churned out tastefully, the hotel could not go wrong with this - bad mistake and again she had a few mouthfuls after which she felt like throwing up.
Next morning she ordered cornflakes with milk and was horrified to find the milk so watered down that she could see her spoon through it.
This is a rundown dump - avoid at all cost if you want to enjoy your holliday in Darjeeling.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dhrubogupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
1 of 5 bubbles Reviewed 5 May 2014 via mobile

Guys.. Pls stay away from this hotel if you want a good stay. I stayed in 226 club room on 3-4 may. The room is so small that one extra bed also can't get accommodated, bathrooms are so small that two people cannot stand together, hot water is only available on request and for the staff - somebody needs to really tell them to be polite and courteous...in all an horrified experience.. Worst experience for me till now....pls go there at your own risk

Stayed May 2014, travelled with family
Helpful?
Thank praveensri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 14 April 2014 via mobile

We were three couples travelling to Darjeeling !
Excellent climate !!!
We got rooms no 136 to 138
The hotel is very nice and cosy
We dint have food der so can't comment
Rooms frm 221 onwards offer balconies
But the room 138 was pathetic
There were only 2 rooms like d same 138 and 139 rest of the rooms were nice !
Simply avoid stayin in these rooms
Rest al the rooms were big and wooden floor and very nice
They provide a heater but it is as good as it's not
The reception guys are good for nothin and not at al helpful
Room service was nice !
The best thing was the children's area and activity room
They had al the best possible kids activities which was simply the best thing in the hotel !
Overall was good and pleasant stay in the hotel !!!

Stayed April 2014
Helpful?
1 Thank jinesh82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 25 April 2014
Thank you for staying with us. We are glad that you are overall happy with the hotel . We will be very soon adding to the hotel's facilities, with a health club and a full fledged spa. You should have tried our food.Do visit us again.
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Kolkata (Calcutta), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Every thing very good. Location wise very good, service very good, value for money, room facilities very good, restaurant food was homely made, staffs behaviour so good. Only two things the hotel to note please-More interior designs and room heater.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bipinverma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 9 April 2014
Dear Guest,
Thank you for staying with us and appreciating the hotel,it's location and hospitality.
Thank you for your feedback. We will definitely look into it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 21 March 2014

Ambiance of the resort is awesome. One of the finest place I experienced till date. Rooms were premium class and very clean. Good to have Multi-Cuisine lunch. Had a fun with colleagues in the lounge bar with jazz music.

Room Tip: Premium bedrooms are good
See more room tips
  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank anutesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 23 March 2014
Thank you for writing in. We are glad that you had a memorable stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 21 March 2014

My last vacation was in Darjeeling. The rooms were very big,warm and nice. There was a games room with a table tennis room and swings and slides. The food was very delicious and the location of the hotel was on the mall so it was very convenient.I had a wonderful experience.

Stayed December 2013, travelled with friends
Helpful?
Thank Sweta14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, 23 March 2014
Dear Sweta,
Thank you for reviewing our hotel. We are happy to know that you had a good stay with us.Do visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Central Heritage Resort and Spa, Darjeeling

Property: Central Heritage Resort and Spa, Darjeeling
Address: Robertson Road, Darjeeling 734101, India (Formerly Fortune Resort Central, Darjeeling)
Phone Number:
Region: India > West Bengal > Darjeeling
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #14 of 94 Hotels in Darjeeling
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Central Heritage Resort and Spa, Darjeeling 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Central Heritage (formerly Fortune Resort Central) is a luxury holiday resort in Darjeeling, offering an experience of British heritage which has been a part of Darjeeling for more than a hundred years. The luxurious hotel is located near ‘the Mall’ and ‘Chowrasta’, the most famous spots and centre of all leisure activities of this beautiful hill station. The heritage block of this classic hotel was built in 1905 and offers elegantly appointed rooms with all the modern amenities. Experience the lavish 'British Raj' lifestyle as you take time off to relax and unwind yourself amidst breathtaking views. ... more   less 
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Also Known As:
Fortune Resort Central, Darjeeling Hotel Darjeeling
Fortune Hotel Central Darjeeling

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