We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoidable if other options available”
Review of Viceroy Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Viceroy Hotel
Ranked #38 of 98 Hotels in Darjeeling
Mumbai (Bombay), India
Level 6 Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Avoidable if other options available”
Reviewed 1 May 2013 via mobile

Located close to the Mall Road, the Hotel however doesn't live up to its promise. It is a part of the luxury segment. But the rooms are far from luxurious. There is no play area for the kids. Food is just about average.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ShabbirBaldiwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

224 reviews from our community

Traveller rating
    50
    78
    47
    24
    25
See reviews for
109
67
4
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bangkok, Thailand
Level 6 Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 April 2013

We planned to stay 4 nights but decided to leave earlier. Upon checking in I looked at the bedsheets and asked the housekeeper to come and change them. I would say : quite disgraceful. They obliged and from that moment onwards tried very hard to please us but it was too late. We never even consider having breakfast or dinner at their restaurant eventhough both meals were included in our rate. The food might be good but it is so depressing to be enclosed between 4 walls with no windows. The Western breakfast looked as disapointing as it could be but since 90% of their customers are indians why should they bother, not that I spotted any interesting indian fares either.
We had booked a suite and all of them are right on top of the building. Pigeons are roosting right above your head from day break till sunset. The lobby is a sorry collection of cheap imitation leather sofas and pathetic glass coffee tables. The room was cold despite the small electrical heating unit but clean. Towels were surprisingly comfy and clean. The mattress was quite hard. I feel that they could do much better with a better management .

Room Tip: forget the suites, too cold and too noisy because of the pigeons, a high floor with the view.
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 March 2013

The Viceroy hotel justifies its rating. It is in a prime location a short walk from the town centre and main shopping areas , and near to the Taxi ranks. The décor throughout has a quite grand colonial feel about it. The room was clean, nicely laid out and decorated. From the fourth floor our room had a panoramic view over Darjeeling and the surrounding mountains. The bathroom had a walk-in shower with its own water heater so you could have hot water 24hrs a day. The staff could not have been more courteous and helpful. At the time of our stay it was cold at night so we asked for hot water bottles which were delivered to our room by the always smiling bellboys at no extra charge. The meals in the hotel restaurant were always of a buffet style. They were basic, catering mainly for the Indian clientele, but did include a couple of European options. The standard was quite good, considering what else was on offer in Darjeeling which is certainly not a centre of haute cuisine. One minor drawback was that, although there was wifi which was free and worked well, you could only get connected in the lobby which was very cold to sit in. Not such a problem in the summer, I imagine. Also the mattress was hard and a bit uncomfortable. But I definitely recommend this hotel for a comfortable stay at a reasonable price.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikekd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 March 2013

hotel viceroy, darjeeling is centrally located..shopping is really a stones throw away. the food / dining is fantastic with a lovely buffet spread. the ambiance is wonderful. the welcome was warm. the follow up for dining was good. service at dining was fantastic. staffs are very smiling & always ready to serve. the hot boiling water bags given to us was just a wish come true in the chilly nights. staffs speak very good english. the view from sundeck is amazing. very comfortable & well done interiors in rooms & bathrooms too well equipped. huge lobby with a lovely billiards table, but you got to pay to play.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank piyush0080wadhwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 February 2013

a lovely hotel... gives an english feeling ... in the heart of darjeeling.. close to everything.. super sundeck to get the heat.. lovely place to stay in for a couple of days.... good room service.. pool table to play but is charged so not worth it.. but over all 9/10.. the food is super amazing... lovely buffet everyday...!!!!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank devang1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Visakhapatnam, India
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2013

This is a good property with some good view. However please be carefull when you book, that you are not allocated one of the dingy rooms with no view. We were allocated one such room. The acess to this room is through the hotels service areas. You need to exit the main flloor by a fire exit go past the housekeping stores, a garage, climp up stiars and get to this room ( Room 115 )which is next to the health club. There is another room next to the garage Room 117 which I believe is also rented out. To me it was unacceptable that we were allocated this room. I had to scream at the reception staff and the travel agent to finally get a room change the next day. The funny thing about these rooms is that they do not seem to be part of the inventory of rooms that are displayed as signs in the lifts. The food is not great either. Staff not friendly, actually rude. Hygiene levels could be better. Give the hotel a pass.

Room Tip: Rooms facing the front have a good view. Please give the hotel a pass.
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vishal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Darjeeling hotels

Brisbane, Australia
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 January 2013

We stayed 4 nights in the Viceroy Hotel. We were the only anglo saxons there, as there were many other Indian families on holidays at that time. Our room had a view of Mt Kangchendzonga and Kumbakarna which was beautiful. The room was comfortable, warm (heater provided), clean, and tea/coffee facilities provided. Dinner and breakfast were included in our tarif and a buffet was offered. Indian and European foods were offered. We enjoyed experiencing the various Indian dishes. Both hotel and the restaurant staff were friendly and efficient. The sundeck on the roof offered spectaular views and chairs and tables are there. It was a lovely stay.

Room Tip: If you would like views of the mountains, ask to see the room before committing and choose rooms on...
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Darjeeling hotels
0.9 mi away
Sinclairs Darjeeling
Sinclairs Darjeeling
#12 of 98 in Darjeeling
312 reviews
1.0 mi away
The Elgin, Darjeeling
The Elgin, Darjeeling
#4 of 98 in Darjeeling
543 reviews
1.1 mi away
Little Tibet Resort
Little Tibet Resort
#14 of 98 in Darjeeling
215 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Crescent Resort
Crescent Resort
#31 of 98 in Darjeeling
21 reviews
1.1 mi away
Cedar Inn
Cedar Inn
#1 of 98 in Darjeeling
466 reviews
2.6 mi away
Summit Grace Hotel & Spa
Summit Grace Hotel & Spa
#8 of 98 in Darjeeling
344 reviews
Show Prices
Show Prices
Show Prices

Been to Viceroy Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Hotel

Property: Viceroy Hotel
Address: 17, Gandhi Road, Darjeeling 734101, India
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #38 of 98 Hotels in Darjeeling
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Viceroy Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Viceroy Hotel is situated in the heart of the town, just next to the clock tower & all the rooms give a clear view of the mighty kanchanjunja's. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Agoda, Evoline ltd, HotelQuickly and Cancelon so you can book your Viceroy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Hotel Darjeeling

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing