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“Location, location and views”
Review of Viceroy Hotel

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Viceroy Hotel
Ranked #38 of 98 Hotels in Darjeeling
Bengaluru, India
Level 6 Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Location, location and views”
Reviewed 15 April 2014

Right in the heart of town, walkable to the Mall and, more importantly, has brilliant views of Kanchenjunga from the terrace. We had the attic room- which is completely made up of wood. Nice, but kinda cold. There is a fireplace in the lobby.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ansh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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224 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Bhubaneswar, India
Level 6 Contributor
240 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed 11 April 2014

Projecting itself as a heritage property, Viceroy Hotel provided all the amenities that were promised during my online booking. I booked my entire travel with the hotel (pick up drop, sightseeing) and I wasn't disappointed at all. We were greeted with complimentary cups of Darjeeling tea on our arrival.

The service is good. Issues are immediately addressed to. The staff is courteous. The food is decent if not great. The greatest asset of Viceroy hotel is its location. Its just a 2 mins walk from the famous Mall road and Chowrasta. I had booked the Premium Attic room and boy, wasn't I pleasantly surprised !! Complete with wooden flooring and cabinets, the room had 2 floors, 2 tv sets, a microwave oven, complimentary tea coffee maker, bathroom slippers, bathrobes, 2 room heaters, etc. it ticked all the boxes for a comfortable and enjoyable stay.Acceptance of cards is another major advantage.

The hotel can probably improve in the restaurant service. Though the spread was good and the staff was very helpful and responsive, many times the dishes in the buffet were not hot. The replenishment service was also slow and one had to sometimes wait for refilling a particular dish.

Overall experience was great and I would surely recommend it for couples and families alike.

Room Tip: The premier attic rooms are worth the price.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sugato_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 April 2014 via mobile

Sorry for my late submission of review.

First I prefer to write about Darjeeling.
If mountain view is concern, no other place in northeast equals Darjeeling. You stand anywhere you can enjoy it. Road trip is too awesome, weather is awesome.

But Darjeeling now ...losing its charms. All because of town management. Lack of water, electricity, cleanliness etc. And the most important parking.

We got this hotel and save us from all the above. Nice clean rooms, service is good. Terrace and view of mountain picks, all 270 degree view with cup of Darjeeling tea is truly worth what we paid. They provide other services also.

The drawbacks are, bathroom is a bit small, specific time of hot waters. And a slightly overpriced in foods.

Stayed April 2014, travelled with friends
Helpful?
2 Thank rohan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 6 Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 26 March 2014

We were welcomed by Hotel staff in a very traditional way, which I liked the most.
Rooms were very clean. Hotel is in center of darjeeling and KFC and Pizza hut are very nearby so you will never miss them.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ANSH_LOVES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 March 2014

I am thoroughly impressed with this hotel... The Main reason to visit Darjeeling is to see the Kanchenjunga and if your hotel offers the best view then thats what you want...
Tiger Hill ( reach at 4 a.m) offers you a great view , but luck plays a major factor, and you only visit it one day..
But the hotel , you stay for 3-4 days , so your chances are better...
Another +ve is Running hot water at all times (They even run the Geyser during power cuts), and they have room heaters.
Seems costly .. but charges are including Breakfast and Dinner, so if you like to eat well , it works out in your favour.
One suggestion for the hotel Mgt ( Double glaze the windows , so that the rooms are kept warm)
( a common practice in Europe etc)

Room Tip: Room 506 without Doubt , for the View...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaydeetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bangalore
Level 6 Contributor
233 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 14 March 2014

Hotel Viceroy in Darjeeling has wonderful views of the Kanchendzonga the awesome Himalayan range. Choose rooms that face the range. The rooms are adequate and clean and the service is good. Staff are simple and eager to please. The food is quite good however it is better to order A La Carte rather than the package buffet because you can then choose to eat in different restaurants as the hotel has easy access to many restaurants.

Room Tip: rooms at the top facing the range
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank onthemoveBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 March 2014 via mobile

I have just returned from a stay at the Viceroy - Key low lights .. Staff -unfriendly / rude / very very flexible with the truth and generally unfriendly. Rooms - unbelievably cold, curtains covered in mould as was one of the blankets. I had no hot water the first morning and no water at all the second. It took me three complaints to get this sorted. Bed linen not changed during our stay. Car pick up - Car was dirty, tires were in really bad shape and not good enough for a three hour airport transfer. We mentioned to the driver that there was also open food in the car from guests before us, this was still there when we made tour 2 days later. Food - Simply disgusting breakfast coffee was undrinkable. Really really do not stay here especially at the prices they charge.

Stayed March 2014, travelled with friends
Helpful?
5 Thank pdd72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Viceroy Hotel

Property: Viceroy Hotel
Address: 17, Gandhi Road, Darjeeling 734101, India
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #38 of 98 Hotels in Darjeeling
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Viceroy Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Viceroy Hotel is situated in the heart of the town, just next to the clock tower & all the rooms give a clear view of the mighty kanchanjunja's. ... more   less 
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Also Known As:
Viceroy Hotel Darjeeling

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