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“Nice Comfortable Stay with an excellent service staff”

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Summit Swiss Heritage Hotel & Spa
Ranked #21 of 97 Hotels in Darjeeling
kolkata
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Comfortable Stay with an excellent service staff”
Reviewed 11 May 2013

The location of the hotel, the food and the staff are three key pillars which make Swiss Hotel an excellent place to stay. We also met the owner, Siddharth, who was extremely cordial and makes one feel at home. its a comfortable 10 mins walk from the mall and has a parking lot, which saves some carrying effort. even in the absence of Mr. Uttam Paul, the manager, the service staff did an excellent job, especially Arpan with his smiling face, serving us in the rooms. The Jamling Norgay room is excellent for an early morning view of the kanchenjunga, although due to cloudy weather, we were not so lucky. We had first booked at Kabru Cottage, which was also nice , later we shifted to the mentioned room , since it offered a well lit up sunny room. One suggestion though is that the rooms could have been better lit up and maybe a touch of maintenance could have made it almost perfect. Although energy saving effort is undoubtedly praiseworthy, some more bright lights could not have increased the carbon footprint much. Mr. Paul met us on the day we were leaving and we had the most pleasant interaction with him. Overall I would definitely recommend this place to people who want to stay in a home away from home!

Room Tip: Tenzing nogay suite and the Jamling Norgay rooms offer excellent views from the room itself.
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank araman_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Arundel, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2013

This is a very historic hotel in the centre of Darjeeling town but far enough away from the traffic and other distracting noises of a city. It is surrounded by beautiful gardens and very large red rhododendron trees for which this region is renowned.
The service is first class, the food really good and the staff very friendly, especially the current manager, Mr. Paul Uttam. There is nothing he would not do for you, he shows the traditional Tibetan hospitality in full !
The hotel is celebrating its 100th anniversary this year as it was founded by a Swiss couple of bakers in 1913. There is art work on display by a famous local artist (the Douglas Room) and one of the restored buildings is used as the Darjeeling Heritage Club.
The rooms are large and comfortably furnished and the bathrooms clean and with hot water.
This hotel is far more than a hotel, it is a museum and art gallery at the same time.
I stayed there twice on different occasions and would go back again if I need to visit Darjeeling again. A lovely place with a great atmosphere.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kulki_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helptourism, Owner at Summit Swiss Heritage Hotel & Spa, responded to this review, 9 May 2013
Dear Guest,

Many thanks for your second visit to The Swiss Hotel . We feel honored and are grateful for your kind comments and appreciation and will look forward to seeing you back many more times and serving with same spirit, authenticity, care and home hospitality.

Yes, for us this is not just a hotel but a precious and true reflection of the rich history and heritages of Darjeeling. We wish to keep the flag flying which we can't pursue with without your support and contribution through your visits.

With best wishes and warm regards,

Team Swiss Hotel and Help Tourism
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2013

We felt at home in this old well maintained property.Food was good & service was prompt.Our cottage was having varhanda with dinning table & sofa.This is slightly away from crowded streets & we get peaceful sleep.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Suresh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2013

pros: Great service. Very friendly and helpful management. Mr. Uttam Paul, a manager, helped schedule our sight seeing and also arranged for taxis. Scheduling was excellent if one does not hold prior knowledge of Darjeeling's landscape. Prompt room service and they deliver with a smile.

Cons: No heaters by default. Have to request for it. The heaters they provide is very small and costly for its size (300 per night). My sleep was affected due to lack of proper heating inside the room. The water heater inside the bathroom needs to be turned for a good 2 hours before hot water starts pouring out. There is a small pup which roams around freely inside the hotel complex and it can be irritating at times as it tries to sniff you and take a bite of you.

Overall, I would recommend this hotel for their friendliness.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Balaji V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lusaka, Zambia
Level Contributor
1 review
Reviewed 12 April 2013

an excellent hotel to stay...very courteous staff...good food..actually we made good friends here that made our stay homely...especially siddharth...ur personal touch was an added gift...lots of open space and the most beautiful view of the kanchenjunga...how can we forget uttam!!within a short time he managed to get tickets for our joy ride..always enquired about our comfort...we stayed here for the fourth time in a span of 5 months..will be there again and again!!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debolinalive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
2 reviews
Reviewed 11 April 2013

We stayed at the Swiss hotel for 2 days in the first week of april.It was a great experience with a great view and very courteous staff.The food was great and the hotel is great for people travelling with kids as they can be left out of the room without any adult supervision.Overall a good experience.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KrishnaMohanD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 April 2013

Checked into the hotel late evening and the manager Mr Uttam was very helpful and after providing us the room sat with us and discussed our plans and recommended keventer's for breakfast and it turned out to be a wonderful experience.
Staff was very courteous and Mr Uttam checked with us on a daily basis on how was our day which was very nice and the dinner (recommended by Mr Uttam) we had in the dining hall next to the fireplace was awesome,
Mr Siddharth the person running the property was very helpful and showed us some real nice old pictures on how Darjeeling was from his collection and recommended a very good hotel for us to stay in baghdogra to catch the morning flight
Overall a very good experience , i will certainly recommend a stay at this place as other properties having some space are very expensive. This is one of the few old world charming places in darjeeling.having a wonderful view

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YogeshKapoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Summit Swiss Heritage Hotel & Spa

Property: Summit Swiss Heritage Hotel & Spa
Address: 15/A Gandhi Road | Near Circuit House, Darjeeling 734101, India
Phone Number:
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 97 Hotels in Darjeeling
Price Range (Based on Average Rates): £
Hotel Class:3 star — Summit Swiss Heritage Hotel & Spa 3*
Number of rooms: 10
Official Description (provided by the hotel):
Summit Swiss Heritage Hotel is one of the prides of Darjeeling yester years. The hotel boasts of its rich history and modern amenities. It has a unique old style British colonial architecture dating back to 1914. The rooms are spacious, elegantly furnished and many of these offer spectacular view of the mountains around Darjeeling. The garden and the lawns are an asset. Looking north from the Swiss, the snow- capped ranges of Mt. Kanchenjunga is the main attraction. Located on Gandhi Road, walking distance from Chowrasta, Summit Swiss Heritage Hotel is an oasis of calm on the bustling promenade. Swiss is known for its architecture dating from the colonial era. The hotel is within walking distance of Darjeeling attractions. Summit Swiss Heritage Hotel embodies the elegance and charm of ancient Darjeeling, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect. ... more   less 
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