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“Swiss Hotel, Darjeeling”

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Summit Swiss Heritage Hotel & Spa
Ranked #21 of 95 Hotels in Darjeeling
Aix-en-Provence, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Swiss Hotel, Darjeeling”
4 of 5 bubbles Reviewed 4 December 2013

This is a very nice place to stay, close to all facilities, with vintage cottages at reasonable prices (4000 to 6000 Rs) and a wonderful view on Khangchendzonga (no need to go to Tiger Hill if you are there!). The team of the hotel is very efficient in any kind of help (tour, rental, hotels,...)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

245 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
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English first
Chennai (Madras), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

It is a old heritage property that has been converted into a hotel,the ambience is simply amazing,specially the wooden flooring and decorations,the rooms are named after mountaineers which adds to the appeal of the hotel.The rooms are very spacious with breathtaking view of mountains.Me and my family visited stayed here for 2 days and enjoyed it.The food is very good and so is the service.The staff is quite friendly and always willing to help.I seriously recommend this lace if you are planning a stay in darjelling.

Room Tip: take a room loacted towards the back,since the view is really good.
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anirudh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
4 of 5 bubbles Reviewed 10 October 2013

This was a great place to stay in Darjeeling!
2 minutes walk to the 'action' of the Darjeeling with amazing views of the Himalayas (on a clear day) from the grounds of the Hotel & from our room on the first floor.
Uttam Paul the Manager was very helpful sitting us down on arrival with a chai & giving us a brief history of the region & offering (not demanding) to organise your expeditions while you're in Darjeeling - toy train tickets, day tours of the region (zoo, tea gardens, monasteries etc). He recommends against going to Tiger Hill for sunrise unless you know it's going to be clear - no one wants to get up at 3.30am to go see a blanket of white cloud.
As mentioned the views are amazing from the hotel when it's a clear day anyway.
Food was good at the hotel and staff helpful but more there's atmosphere in town for lunch & dinner.

Room Tip: The Jamling Tenzing Norgay room we stayed in has an amazing view of Kangchenjunga & the Himalaya...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loony_1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

We stayed in The Swiss Hotel during our Summer Vacation in the North East of India. Its a Heritage Property and really nice spacious cottages. Its a heritage property and therefore ought to be old:). So the rooms are not that modern but still comfortable.

The Food was exceptional and the service was top notch. Some of the 5 star hotels need to learn from these small hotels on customer service. Really wonderful stay.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WRKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
5 of 5 bubbles Reviewed 23 June 2013

The Swiss Hotel because it is a heritage property 100 years old, it is spacious and build on a very good location. We can even see the Kanchenjunga range on clear days from the hotel only.
The hotel is beautifully build with its heritage touch . We stayed in the Pandim cottage which was very spacious and clean. The cottage had two rooms which were very nice. The manager there is very interactive, caring and helpful. The staff there are just incredible. Food was delicious and if we wanted something else they would happily make it specially for us. I would like to thank them for this wonderful experience.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monika A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 15 June 2013

If you love old world charm, this is the place to stay. This hotel is completing 100 years of its existence in this year (2013). The hotel is really beautiful with its cute building, landscaped garden and great location which offers magnificent view of majestic Kangchenjunga on clear days and yet at a very convenient distance from mall road. The hotel is steeped in history - from its grandfather clock to beautiful artworks. Manger Uttam Paul is dedicated, enthusiastic and very helpful. He has ensured to enhance the USP of the hotel by preserving its rich heritage. Other staff members are also very nice and polite. Food was also nice. However, with such an old property, one need to be prepared to encounter little bit of leakage or seepage in monsoon.

Room Tip: Tenjing Norgay Suite and Jamling Norgey Room offers best view.
See more room tips
Stayed June 2013, travelled with family
Helpful?
Thank Purabi_Chowdhury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 29 October 2015
Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 12 June 2013

Hi,
I'm writing this review to all who are planning to stay in this hotel, I'm pointing out only at the cottage in which I stayed (Cottage named SINOLCHU) which is next to reception, As soon as I entered into this cottage i was welcomed by a smell of very old room renovated but still old odor fails to die. It was freshly painted and room was renovated I guess, Though I asked for a different cottage I was not given any telling that are have been occupied.

Since the cottage is next to reception lot of noise, the food is very ordinary so i decided to it in near by restaurant "HOTEL LUNAR" ( its in DEKELING hotel). The room was full of spiders and beetles and all kinda insects, power outage was very frequent......check out the pics . it was a terrible experience of my life.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank pradz4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helptourism, Manager at Summit Swiss Heritage Hotel & Spa, responded to this review, 20 June 2013
Dear Guest,

We are extremely sad and sorry to know about your experience of staying at The SINIOLCHU suite room.

While we try our best to keep the creepy crawlies away from the rooms and common areas in the hotel compound, the wet weather due to incessant rains might have made the creatures more active. We sincerely regret the inconveniences caused to you and apologize to you. Please be assured that we have taken serious note of your comments and complaints and we would not leave any stone unturned to address the issues. We will make sure that you enjoy your experience of staying at The Swiss Hotel immensely in your next visit to our beloved Darjeeling.

Looking forward to your early return to the Queen of the Hills.

On behalf of Team Swiss

Uttam Paul
Manager
The Swiss Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Summit Swiss Heritage Hotel & Spa

Property: Summit Swiss Heritage Hotel & Spa
Address: 15/A Gandhi Road | Near Circuit House, Darjeeling 734101, India
Phone Number:
Region: India > West Bengal > Darjeeling
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 95 Hotels in Darjeeling
Price Range (Based on Average Rates): £
Hotel Class:3 star — Summit Swiss Heritage Hotel & Spa 3*
Number of rooms: 10
Official Description (provided by the hotel):
Summit Swiss Heritage Hotel is one of the prides of Darjeeling yester years. The hotel boasts of its rich history and modern amenities. It has a unique old style British colonial architecture dating back to 1914. The rooms are spacious, elegantly furnished and many of these offer spectacular view of the mountains around Darjeeling. The garden and the lawns are an asset. Looking north from the Swiss, the snow- capped ranges of Mt. Kanchenjunga is the main attraction. Located on Gandhi Road, walking distance from Chowrasta, Summit Swiss Heritage Hotel is an oasis of calm on the bustling promenade. Swiss is known for its architecture dating from the colonial era. The hotel is within walking distance of Darjeeling attractions. Summit Swiss Heritage Hotel embodies the elegance and charm of ancient Darjeeling, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect. ... more   less 
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