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“A Wonderful Experience”

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Summit Swiss Heritage Hotel & Spa
Ranked #23 of 99 Hotels in Darjeeling
Reviewed 3 June 2014

We had an amazing 5 days stay at this property. Beautiful ambience, very helpful & friendly staff. A must mention for the perfect host manager Uttam, the very sweet & always smiling room boy Hemant and the wonderful guitarist krishna. Food was tasty and homely. We went around site seeing in Darjeeling with a very knowledgeable and Co operative driver & guide Vinod. Overall a must try.

  • Stayed: May 2014
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1  Thank AnuradhaAgam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 29 October 2015

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (278)
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225 - 231 of 278 reviews

Reviewed 24 May 2014

A very special thanks to Mr. Uttam Paul the manager who acted as a Ginie to satisfy our every need. He was always ready to serve us.The ambience really gives a feeling of old Darjeeling. Mr. Krishna ( Captain ) a great person who not only took special interest in serving good tasty and healthy food but also a terrific singer.I have uploaded his song vdo in you tube ( The Swiss Hotel Darjeeling ). The service boys and house cleaning ladies always carried smiling faces. The rooms are with an old darjeeling touch. a superb lawn to enjoy the morning walk as well as the evening chat. Above all the whole staff and other facilities are very much satisfactory and acceptable. I wish to visit again. ......

Room Tip: Jamling Norgey Room
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  • Stayed: May 2014, travelled with family
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4  Thank sarkarpinaki15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 29 October 2015

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

The staff and service at this hotel were special. The staff were very warm, very keen to introduce us to the food and culture of the region. They were very helpful. The room was very large, with a large sitting area. It was also clean and had a lovely view.

  • Stayed: May 2014, travelled as a couple
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1  Thank FMA20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 29 October 2015

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

So you are travelling to Darjeeling?
And you are looking for a decent place to stay with a view of the world's third highest mountain range.
And your expectation of the place where you will stay is all about comfort with good food and great service.
Well, you can then try out this hotel. Though it is a bit overpriced and not upto the mark if the weather god doesn't let you see a glimpse of the mountain range.
The property is interesting and has a colonial feel to it.
The food has a feel of home food and is certainly very tasty.
But this hotel doesn't serve any pork or beef.
So avoid the breakfast package coz it is not worth trying in a place you have Keventors and Glennarys. Go and ask for this guy called Krishna. He will guide you well on the food and his team of service guys are great. One call and they will land up at your doorstep.
The rooms are decent but not well maintained. The shower knobs are in poor state. THERE IS WATER PROBLEM IN THIS HOTEL. the water that falls from the tap is dirty. They charge quite a lot for the rooms and that's why it is disappointing to stay in rooms with such problems.
AND NEVER HIRE CAR FOR SIGHTSEEING OR TOURS FROM THIS HOTEL. THEY CHARGE MUCH MORE THAN THE USUAL RATE AND THE HOTEL DRIVER DOES MANY DUTIES IN ONE DAY. SO THEY WILL DROP YOU AT ONE PLACE AND MAKE YOU WAIT FOR LONG HOURS.
Overall, not that satisfactory as per the price you pay. The management can do a much better job. They should really look into their state of affairs seriously. With a promising property like this, much more is expected.

Room Tip: Rooms with the mountain view should be good. Avoid the room "azaleas" though it is facin...
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  • Stayed: May 2014, travelled with family
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2  Thank trippytips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 16 December 2015

Dear Guest,

Namaste!

Thank you for your stay and valuable feedback.

It is really disappointing to note that we could not meet your expectations during your visit. It is our endeavor to ensure that every guest staying with us has a memorable experience and really enjoys the service and facilities rendered at The Summit however I do understand that we could have gone a long way in making your stay comfortable.

I want to personally assure you that your feedback would go a long way in improving our services.

The entire team joins me in requesting you to experience our hotel just one more time and allow us to exhibit how feedback from valued guests like you help us improve our services and eventually guest experience.

Looking forward to your visit.

Yours in Hospitality,

Guest Relations Manager.

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Reviewed 13 May 2014

It was indeed nice to stay in a property which is nearly 100 yrs old.Located on Gandhi Road which is sort of pulse of the hill town and a shopper's delight, Swiss Hotel is strategically located so that you can enjoy the view of the mountains from its cottages.Little artifacts from the bygone era of the British makes this little property special.Built as bakery by a Swiss couple which later got converted as a Inn ,the hotel now displays sketches about the people ,culture , flora and fauna of the region all around its walls .Rooms are spacious . Our room had fire-place too. The huge window opened out to lot of greenery. The ficus trees in the compound attracts bountiful of birds- an added advantage of staying here if you are a bird watcher like me.Food was good , staff very courteous. All in all good place to stay if while you are in Darjeeling.

Room Tip: Opt for cottages if you like to open your eyes looking at the mountains.
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  • Stayed: April 2014, travelled with friends
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1  Thank GeetanjaliDhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 29 October 2015

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

I happened to stay at this hotel in first week of march with my family and was in the room named 'Magnolia' while my visit to Darjeeling.
I found the staff and manager very friendly and helpful and ready to make your stays as comfortable as possible. They allowed me for an early check-in when requested.
But the room I was alloted was quite uncomfortable, as it was too cold and even the blower cant keep it enough warm. It was quite spacious though.
Location of hotel is good.
Food quality is good but the kitchen closes by 7.30 pm, so its better to inform someone in case you are planning for a late dinner.

  • Stayed: March 2014, travelled with family
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1  Thank ansh1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 29 October 2015

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

I stayed at this hotel in the month of december. The hotel is located in a very serene location and offers one the peace and silence one looks for in a location like darjeeling. The service was just superb. Each and every hotel staff member was as hospitable as i have ever seen in my previous stays. The food was also very good. I would like to give special recommendation to the driver who also acted as a tour guide for us. All in all , its a place where i would definitely want to go back again.

  • Stayed: December 2013, travelled as a couple
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1  Thank xaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 29 October 2015

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for sharing detailed feedback of your stay through TripAdvisor.

We are very happy to learn that you had an enjoyable stay with us. And, that our overall service and facilities exceeded your expectations.

Our team is committed to exceeding our guest’s expectations, and your feedback motivates the team to strive harder.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Best Regards,

Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Summit Swiss Heritage Hotel & Spa

Address: 15/9A Gandhi Road | Near Circuit House, Darjeeling 734101, India
Phone Number:
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 99 Hotels in Darjeeling
Price Range: £26 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Summit Swiss Heritage Hotel & Spa 3*
Number of rooms: 10
Official Description (provided by the hotel):
Summit Swiss Heritage Hotel is one of the prides of Darjeeling yester years. The hotel boasts of its rich history and modern amenities. It has a unique old style British colonial architecture dating back to 1914. The rooms are spacious, elegantly furnished and many of these offer spectacular view of the mountains around Darjeeling. The garden and the lawns are an asset. Looking north from the Swiss, the snow- capped ranges of Mt. Kanchenjunga is the main attraction. Located on Gandhi Road, walking distance from Chowrasta, Summit Swiss Heritage Hotel is an oasis of calm on the bustling promenade. Swiss is known for its architecture dating from the colonial era. The hotel is within walking distance of Darjeeling attractions. Summit Swiss Heritage Hotel embodies the elegance and charm of ancient Darjeeling, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect. ... more   less 
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