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“Disappointing”

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Kenilworth Hotel, Kolkata
Ranked #17 of 224 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Perth, Australia
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointing”
Reviewed 21 July 2014

My husband and I have stayed at the Kenilworth 4 times now over the past 4 years, and 3 of the 4 times we had problems. The first time it was our pick up from the airport - never happened, but we were forced to pay as we were told by the night Manager it was our fault for not looking for the driver. This was later refunded when I threatened to put through a formal complaint. The next time it was our pick up from the train station - we had to go looking for the driver & car, instead of the other way around, so it took a while to try and work out where we were meant to find him. Not a pleasant experience, when you're trying to fight your way through throngs of people. And the last issue we faced was when an additional bed was requested to be set up in our room, and their idea of an extra bed was a mattress on the floor - not at all acceptable. So when I complained, we got the room changed and a spare bed set up for my son. In their defence we did get a room upgrade, but that was not the point. This is the last thing you need when you're travelling and tired.
I guess the last straw for me was that I took the time to write a review and hand it in when checking out, but never received any response or acknowledgement, which makes me wonder if it even got to management. I then went online, got the email address for the hotel and sent in my concerns and experiences - still no response from the Kenilworth. Does not say much for their management and processes if they can't even be bothered to respond to written concerns by guests. So inspite of the fact that the hotel itself is very centrally located and convenient, and has good facilities - the standard of service is a let down. There was really only one staff member who stood out with the service he provided. I may stay at this hotel again as we fly in to Kolkatta every year on our way to visit my parents, but only because of it's location. I would be shocked but pleased if the service has improved since my last visit which was in Jan 2013.

Room Tip: Be very specific with your needs & ask for confirmation
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  • Stayed August 2013, travelled with family
    • Location
    • Rooms
Helpful?
2 Thank pook1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, 23 July 2014
Dear Guest,

Thank you for your patronage and sharing your feedback with us.

We are happy that you have been choosing to stay with us but it concerns us that we have fallen short on your expectations in terms of our service levels. We sincerely regret that we were not able to respond to your queries and were not able to serve you the Kenilworth hospitality we are famous for. Your feedback will be shared with the relevant departments and we would be addressing your concerns to make the experience better.

We would like to assure you that on your next visit you will be welcomed with a vast improvement in our services. Hope to see you soon.

Best Regards,
The Management,
Kenilworth Hotels, Kolkata
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576 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
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English first
Navi Mumbai, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014 via mobile

It is an experience to remember, spent 2 nights, too much of noise due to some maintenance work and no view atall from the room, visited the coffee shop for Lunch, it was like a fish market, initially denied later I was alloted a table due to room guests, rooms are average but clean and overall experience was very poor.

Stayed July 2014, travelled with friends
Helpful?
3 Thank Slokand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, 21 July 2014
Dear Guest,

Thank you for sharing your review on TripAdvisor.

It was a pleasure to host you at our resort but we are disappointed that you didn’t find the stay at par with your expectations. We regret the inconvenience you faced while staying at our resort. We have noted your concerns and be rest assured that we will share your feedback to the relevant departments. We assure you that this was a one off occurrence and hope that it does not deter you from visiting us in the future.

Guest feedback is important to us as we understand our guests better as well as it helps us in strengthening our service standards.

We thank you for your patronage and look forward to welcoming you again for a better experience.

Best Regards,
The Management,
Kenilworth Hotel, Kolkata
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New Delhi, India
1 review
Reviewed 18 July 2014

I visited Hotel Kenilworth Kolkata for my official work...lovely hotel, lovely ambiance, excellent service and over all lovely rooms. The breakfast spread is really amazing. Excellent location and more over staffs are very much helpful. In a nutshell worth to stay and quite obvious will wait for my next visit.

Room Tip: All rooms are beautiful but my preference will be rooms facing towards the lawn.
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank samS3182WV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, 23 July 2014
Dear Guest,

Thank you for choosing to stay with us and wonderfully rating us on TripAdvisor.

We are happy that you were impressed by our ambiance, service and accommodation. The team is delighted by your praise and is glad that you had an enjoyable stay to which the location of our hotel added value. Our chef keeps trying amazing combinations for treating our guests with highly nutritional and delicious breakfast and your appreciation for the same is inspiring.

We look forward to the pleasure of serving you again.

Best Regards,
The Management,
Kenilworth Hotels, Kolkata
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucknow, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

I visited Hotel Kenilworth for my official work, We have to check in at about 10.00 PM so I called hotel twice that we will be reaching late. The rooms were not ready, they even not switched on the AC before even I called them 15 minutes before I reached the hotel. Bathrooms were not clean. Towels and bed linens were not clean. There were a damp smell in bed. Over all room was small but still good for a couple.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank mailme2mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, 18 July 2014
Dear Guest,

We thank you for sharing your review on TripAdvisor.

The team is disappointed to know about your experience and regrets the inconvenience faced by you. Your feedback has been noted down and preventive measures will be taken on account of any shortcomings. We value the feedback from our guests and regret that we were unable to meet the desired expectations during your stay. At Kenilworth Hotel, Kolkata, guest satisfaction is our primary objective and assure you that we will duly address the concerns mentioned.

This kind of an experience is not a regular occurrence at our hotel and hope you will give us another chance to serve you with the hospitality standards that we are known for.

Best Regards,
The Management,
Kenilworth Hotel, Kolkata
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Navi Mumbai, India
Level 4 Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 July 2014

Stayed for a night after 3 years and needless to say they have maintained the property very well. Staff is helpful. Room is very nicely maintained. Service is also very good. Reaching hotel can be a bit troublesome because of one way restrictions but this is not the fault of the hotel.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Poonamsriram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, 14 July 2014
Dear Guest,

Thank you for your continued patronage and sharing your feedback.

We were more than happy to welcome you back and are glad to know that you enjoyed your stay. It was a pleasure for us to provide you with a comfortable and memorable stay in Kolkata.
We appreciate your applause for the good work of our associates. However, we regret the slight inconvenience caused in accessing our hotel.

It was delightful to host you and we look forward to your visit in the near future.

Best Regards,
The Management,
Kenilworth Hotels, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 July 2014

I had a comfortable stay at this hotel last week. The location is a big plus at this hotel since its close to park street & maidan metro station. Victoria memorial hall is also at a walk-able distance.

The room adequately furnished & neatly maintained.The food tasted good. Full marks to the staff on the service front. They were also helpful in solving all my route queries.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank rags_av
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, 12 July 2014
Dear Guest,

Thank you very much for choosing to stay with Kenilworth Hotel, Kolkata.

Our team takes pride in providing limitless hospitality to its patrons and we are glad that the location and flavoursome food added value to your stay. Your review and appreciation for the accommodation and services has been conveyed to the team.

We sincerely hope to have the opportunity to welcome you soon.

Best Regards,
The Management,
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Faridabad, India
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 July 2014

This Property is close to park street,very beautiful and i thoroughly enjoyed the experience .
Very Delicious Food, Excellent rooms and Courteous staff.

I loved my stay here and will be back for sure.

  • Stayed May 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank VikramKhatri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, 11 July 2014
Dear Guest,

Thank you for choosing to stay with us and sharing your review.

We are glad that your overall experience with us was memorable. Starting from rooms to food, we are happy that we could impress you with our varied aspects. Furthermore, it is good to know that our associates were able to add value to your stay.

It would be a pleasure for us to welcome you back.

Best Regards,
The Management
Kenilworth Hotels, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kenilworth Hotel, Kolkata

Property: Kenilworth Hotel, Kolkata
Address: 1 Little Russel Street, Kolkata (Calcutta) 700071, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Kolkata (Calcutta)
#8 Business Hotel in Kolkata (Calcutta)
#13 Spa Hotel in Kolkata (Calcutta)
#16 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kenilworth Hotel, Kolkata 4*
Number of rooms: 101
Official Description (provided by the hotel):
The Kenilworth Kolkata is a 4-star luxury hotel located in the heart of the city. This family managed hotel goes back to the grand days of British Raj and, to this day, has an unmistakable colonial look and feel to it. The hotel comprises of exclusively decorated rooms and suites fully equipped with modern amenities. The in-house restaurants and banquet services cater to all tastes with their delectable range of local and international cuisines. The Big Ben relives the colonial days of Kolkata and is the city's only authentic British bar. Enjoy princely ambiance at the Marble Room serving traditional Indian fare. While Aromas is the hotel's multi-cuisine coffee shop. The hotel also has a host of energizing spa and salon facilities. ... more   less 
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Also Known As:
Kenilworth Hotel, Kolkata Hotel Kolkata (Calcutta)
Kenilworth Hotel, Kolkata Kolkata (Calcutta), India - West Bengal

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