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“Flawless!”
Review of Swissotel Kolkata

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Swissotel Kolkata
Ranked #9 of 221 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Nigeria
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Flawless!”
Reviewed 28 July 2012

Was there for work and busy in meetings throughout my time there... I arrived early in the morning and was unsure if they would give me the room before 12 but they did happily and even allowed me a later check out the next day... I had an executive room so was able to use the facilities of their club lounge which was a tremendous help... All their staff were very courteous and helpful at all times... Rooms were excellent very modern and comfortable...

I would happily take a Jacuzzi room had the weather been warmer, also it is very close to the airport so not ideal if you need to visit the city centre and next to a cinema and Mall so what more could one ask for? Had i not been so busy with work would have enjoyed these things but i guess there is always a next time... :)

One more thing i should add, when coming back at night my driver got lost as it is a relatively new hotel so the taxis may not all be fully familiar with the location even though i had the hotel card and he had spoken to them a few times for directions... I am sure how common this problem would be but overall an excellent stay!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 9jatravellah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 30 April 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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New Delhi
Level Contributor
220 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 25 July 2012

The best part about being in Swissotel, Kolkata is its proximity to the airport. There’s an enormous sense of peace in knowing that the drive to the airport is not likely to take over 20 mins, especially when one’s on a business trip. That makes it an ideal location for conferences / meetings that do not involve much travel within Kolkata city.

The Hotel amenities are top class, the rooms well-furnished and the ambience lovely, making the overall stay a very pleasant experience. Although the Hotel boasts of multi-cuisine restaurants, it’s the Maaya lounge which easily takes the cake. Both the decors as well as the menu are offbeat and ideal for having a quiet drink or two with an associate.

As an added benefit, if you wish to get out of the hotel, there’s no dearth of options outside as there’s a big mall right next to it, with an array of F&B options as well as a movie theatre. (When I visited on a business trip last year, they even had direct access between the hotel & the mall!)

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank cshekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 30 April 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 July 2012

Of all the hotels we have stayed in India thus far, this was one of the best in terms of overall amenities, cleanliness and service. The infinity pool was closed at the time and we were upgraded to a room with a private outdoor jacuzzi and we loved it. Rooms had style and were very clean. Bed was very comfortable. Food was great at the buffet. Service generally at a high level, but even though I went to book the airport shuttle the evening before as it was a very early morning flight, this was somehow missed and the crucial time spent waiting for the shuttle ended up with us missing our flight. The other issue is that this hotel is attached to a large mall close to the airport. Very far from all the sights in Kolkata so would only recommend this place if you want to be close to the airport or just want a place to unwind without going far.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bluuedragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this review, 30 April 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
143 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 July 2012

Brilliant rooms, fantastic service, breakfast was great and over all had a great experience at this hotel. I had mainly picked this hotel cause it was close to the airport, but i am glad i did. We were here only for one night but the staff there made sure we had a pleasant stay.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nirav D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenBerlin, General Manager at Swissotel Kolkata, responded to this review, 18 July 2012
Dear Guest,

Thank you for reviewing us at TripAdvisor!

We are grateful that you chose to stay with us, and delighted that you enjoyed your complete experience. We hope that your next stay with us is longer, and we get an opportunity to serve you at length with our products.

Looking forward to welcoming you soon, I remain,

Yours Sincerely,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2012

From the moment I walked in until the moment that I checked out I felt taken care off. The reception was great, friendly polite staff, nice room with very comfortable bed and all necessary amenities. Inroom dining, great food !

Had a surprising very nice breakfast with almost private butler services, all kinds of coffees and eggs on the menu, the rest of the food on the buffet, great selection with fresh delicious food.

After checking out was helped in the taxi and waved out by 2 staff.

Wonderful experience, definitively a recommende hotel to stay !

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noisecontrol63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenBerlin, General Manager at Swissotel Kolkata, responded to this review, 18 July 2012
Dear Guest,

Thank you very much for your review on TripAdvisor!

We take immense pride in our service standards and work very hard to ensure that each of our guests have an experience like yours. Do let us know when we can expect you again in Swissotel Kolkata. We will work towards providing you with an even greater and more delightful experience than your existing one.

Our staff is very grateful for your glowing reviews and join me in wishing you well.

Warm Regards,

Marco Saxer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hinckley, United Kingdom
Level Contributor
89 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 7 July 2012

I have stayed at this hotels 4 times so far and on all occasions the service has been excellent.

It gets 5's across the board however, because when I did have a minor complaint on my 3rd stay, my 4th was a free upgrade to the jacuzzi and I was met at the entrance door by staff who knew my name. Superb.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank s22urf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenBerlin, General Manager at Swissotel Kolkata, responded to this review, 18 July 2012
Dear Guest,

Thank you very much for your review on TripAdvisor!

Our connect with our regular guests has always been extra special, as each of our employees represent Swissotel's brand attributes of Genuine Hospitality.

We thank you for your kind words, and hope to meet you again. Do stay in our Executive Suite with Jacuzzi the next time you book with us for an ultimate experience of Swissotel Kolkata.

Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 July 2012

Located close to the airport, the hotel is very good. The rooms are clean and the breakfast spread is brilliant. The hotel is attached to a Mall and hence no dearth of food options. The hotel itself has a fine dining option and we enjoyed the quality of food there. The staff is extremely helpful and will make your stay a lot more enjoyable. If we visit Kolkata, we will definitely go back there.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Iyengars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Swissotel Kolkata, responded to this review, 11 July 2012
Dear Guest,

Thank you for reviewing us on Swissotel Kolkata!

Thank you for your fabulous review of our property, excellence standards, varied cuisine and staff friendliness. It gives us immense pleasure to note that you enjoyed your entire stay with us during your trip to Kolkata.

We hope you plan to stay with us again and very soon.

Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Kolkata

Property: Swissotel Kolkata
Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#4 Romantic Hotel in Kolkata (Calcutta)
#4 Business Hotel in Kolkata (Calcutta)
#8 Spa Hotel in Kolkata (Calcutta)
#8 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): £
Hotel Class:5 star — Swissotel Kolkata 5*
Number of rooms: 147
Official Description (provided by the hotel):
Swissôtel Kolkata is one of the most luxurious addresses in the city of Kolkata which offers well-appointed leisure and business facilities. Boasting an under-one-roof concept, Swissôtel Kolkata has 147 contemporary guest rooms and luxury suites with spectacular Jacuzzis, four restaurants and bars, a fitness centre, a rooftop swimming pool, and over 1261 square meters of meeting space with the largest pillarless banquet in the city. The hotel is part of a new urban development with an attached mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail. The award-winning rooftop Sky Lounge is the jewel of the hotel's three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility - and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata. Swissotel Kolkata's alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 
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Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata Kolkata (Calcutta), India - West Bengal

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