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“nightmare in KOLKATA”
Review of Southern Plaza

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Southern Plaza
Ranked #157 of 331 Kolkata (Calcutta) B&B and Inns
Cape Town Central, South Africa
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“nightmare in KOLKATA”
Reviewed 21 September 2013

ok so this hotel we booked a month inadvance ,paid up for a triple occupancy room. When we arrived in Kolkata non of the taxi drivers including the pre-paid taxi company knew where this hotel was located so we drove around Kolkata for approximately two hours ,sticking our head out the windows looking for this place. Eventually we found it but their signage wasnt working so obviously we couldn't spot the place. Its now 11pm we totally tired we enter reception and its reeking of urine. We then show the reception our booking and thats when the drama started . The receptionist and the porter man start conversing . It turns out that the triple occupancy room that we booked was just given out an hour before we arrived,however they start denying this and tell us we only booked a single room when we had physical proof that we paid for a triple occupancy room. Then they take us to a minute room and tell us they going to put a single bed in as well when there is virtually no space to walk in or out the room with the extra bed in . Also their rooms have no windows. So obviously i hit the roof and insisted i speak to the manager after a few excuses he spoke to be but still maintaining that i didnt pay for a triple room and that a single room with a extra bed is what im going to get. After immense pressure at about 1AM they decided to upgrade the room to a deluxe room at no charge. Although they upgraded us they are a terrible hotel ,no service clearly out to make money and poor attitude . Its not worth the star rating that they have ,rooms are tiny ,no windows or natural light and the lift is incredibly tiny and claustrophobic. Also the buffet breakfast is extremely tiny and the dinning hall has literally 3 tables. I wouldnt waste my money here !

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank frankibum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOUTHERNPLAZA, Guest Relations Manager at Southern Plaza, responded to this review, 26 August 2015
Dear Guest,

Thank you for sharing your feedback with us on TripAdvisor and we are really sorry to know that your stay was not comfortable.
We will definitely try to provide you a pleasant and comfortable stay on your next visit

We look forward to welcome you back.

Thanks and Regards
Guest Relation Manager
Southern Plaza Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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45 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Ajmer, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 July 2013

The hotel staff went above and beyond to make our stay very personal , were always available for assistance or information, and were very accommodating, the hotel is excellent or the price and it served my purpose i regularly stay here as staff is very friendly.

Room Tip: do try for front facing deluxe room... higher floor............
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DEV27_0739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bangalore
Level Contributor
200 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 15 July 2013

I stayed at Hotel Southern Plaza during my recent visit to Kolkata for a wedding out of 32 rooms in the hotel our group had booked 22 rooms and by this the hotel was totally full. This is a small three star property with basic amenities though they tried to fulfill your requirements by good toiletries and good bathroom, but hot water was limited.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Subhashagarwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antananarivo, Antananarivo, Madagascar
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2013

I stayed here for two weeks during an NGO trip. The hotel staff went above and beyond to make our stay very personal They knew me by name, were always available for assistance or information, and were very accommodating to our needs as a team, such as serving breakfast an hour earlier than the standard hours. The food for breakfast was good, the dinners we had were excellent. Wifi was the only challenging aspect, as it was hit-or-miss. The rooms are clean and comfortable. Location was a definite advantage as well, as it was a 10-minute walk to the subway or to several good restaurants. I would gladly recommend this hotel.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brooke G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
1 review
Reviewed 5 February 2013

the hotel is excellent or the price and it served my purpose i regularly stay here as staff is very friendly. it is a little far from the airport however the ride is not so fare was there in 25 minutes

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Sanjay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 January 2013

Rooms are modern, clean and comfortable. We needed a room for three people and got a large room that was very comfortable. Bathroom is modern and clean but it is tiny. A little re-furbishment wouldn't hurt the rooms and bathroom. Wifi works well. Walls are thin though and we had noisy teenagers in the room next door. They quietened down upon complaining to the reception though. Location is ok. A 20 min drive from the city center in a quiet, clean (for kolkata) residential area with a large park nearby for a jog or walk. Service is good. Breakfast is ridiculous though. The buffet is small but adequate. The real issue is the lack of space. The breakfast room is tiny. There are only 3 tables. Chairs are scattered around haphazardly. You either have to wait for other guests to finish and then come back or eat with your plate on your lap. If this issue could be fixed, the hotel would be ok.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allamanda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 January 2013

We were looking for a clean property in a quiet area. It is 15 minutes from Park Street and Central Calcutta but definitely good value for money. Although the hotel is new and the decor is modern, the walls are very thin and you should pray you don't have noisy families next door. We had to request people to stop talking loudly at midnight by phoning reception. The staff is helpful and want tips. They moved an extra bved into the room which was large enough so as give us some breathing space.

I would choose a room at the front to look out on the trees rather than the property next door. The breakfast room and restaurant service is terrible. It is tiny and you may not get a table. The breakfast is sparse and staff take a long time to refill the buffet. They could certainly offer a better breakfast. There are boiled eggs, south indian food and eggs to order. Nothing else.

The bathrooms need a thorough cleaning. We had a leak in the roof that soaked all our towels. The upside is that is value for money and if you are out in Calcutta all day you get a clean place a reasonable cost. We found taxis easy to get and the area very safe. The restaurant is decent but there are better places to eat in Calcutta, even around the Lakes.

Room Tip: 103 and 104 andlikweise should be good on other floors.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 474Guava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Plaza

Property: Southern Plaza
Address: 73 , Southern Avenue | Near Southern Avenue Swimming Club, Kolkata (Calcutta) 700029, India
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #157 of 331 B&Bs / Inns in Kolkata (Calcutta)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Southern Plaza 3*
Number of rooms: 32
Official Description (provided by the hotel):
All rooms are air-conditioned, well furnished and feature most modern facilities. The accommodation is warm, comfortable and inviting, with plush, modern interiors. Suites feature special touches throughout. Standard Rooms offer lots of space to unwind with ample privacy, excellent decor. Southern Plaza is an ideal venue for Corporate Training Programs, Workshops, Product Launches, Seminars, Meeting and any kind of private party. OCEANIA, a Multi-Cuisine Restaurant, first of its kind on Southern Avenue, with a focus on mixture of ingredients, offers delicious food, bursting with flavour, yet naturally balanced. ... more   less 
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Also Known As:
Southern Plaza Kolkata (Calcutta), India - West Bengal

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