ok so this hotel we booked a month inadvance ,paid up for a triple occupancy room. When we arrived in Kolkata non of the taxi drivers including the pre-paid taxi company knew where this hotel was located so we drove around Kolkata for approximately two hours ,sticking our head out the windows looking for this place. Eventually we found it but their signage wasnt working so obviously we couldn't spot the place. Its now 11pm we totally tired we enter reception and its reeking of urine. We then show the reception our booking and thats when the drama started . The receptionist and the porter man start conversing . It turns out that the triple occupancy room that we booked was just given out an hour before we arrived,however they start denying this and tell us we only booked a single room when we had physical proof that we paid for a triple occupancy room. Then they take us to a minute room and tell us they going to put a single bed in as well when there is virtually no space to walk in or out the room with the extra bed in . Also their rooms have no windows. So obviously i hit the roof and insisted i speak to the manager after a few excuses he spoke to be but still maintaining that i didnt pay for a triple room and that a single room with a extra bed is what im going to get. After immense pressure at about 1AM they decided to upgrade the room to a deluxe room at no charge. Although they upgraded us they are a terrible hotel ,no service clearly out to make money and poor attitude . Its not worth the star rating that they have ,rooms are tiny ,no windows or natural light and the lift is incredibly tiny and claustrophobic. Also the buffet breakfast is extremely tiny and the dinning hall has literally 3 tables. I wouldnt waste my money here !
- Official Description (provided by the hotel):
- All rooms are air-conditioned, well furnished and feature most modern facilities. The accommodation is warm, comfortable and inviting, with plush, modern interiors. Suites feature special touches throughout. Standard Rooms offer lots of space to unwind with ample privacy, excellent decor. Southern Plaza is an ideal venue for Corporate Training Programs, Workshops, Product Launches, Seminars, Meeting and any kind of private party. OCEANIA, a Multi-Cuisine Restaurant, first of its kind on Southern Avenue, with a focus on mixture of ingredients, offers delicious food, bursting with flavour, yet naturally balanced. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Booking.com, Priceline, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Southern Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Southern Plaza Kolkata (Calcutta), India - West Bengal