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“Homely and comfortable”
Review of ITC Sonar

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ITC Sonar
Ranked #5 of 219 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Bangalore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Homely and comfortable”
Reviewed 12 August 2014

ITC Sonar is a located at the popular science city junction of Kolkatta. The location is well connected to the city, 30 minutes drive away from the hotel.

The hotel has an incredible water courtyard filled with lively fish. There is a nice walking track arround the courtyard. One can enjoy a nice morning walk around lush green lawns.

The hotel has a nice swing pool. The gym is located above the spa which is quiet popular.

The hotel has several restaurant and a cigar room.

The rooms are big, clean and well appointed. The hotel offers a choice of pillows in the room. The in room dineing and laundry service was quiet satisfactory.

On the whole this is one of the most comfortable and well run hotel in Kolkatta.

Room Tip: Ask for rooms in the towers, that is facing the courtyard.
See more room tips
  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Akshata-Hallikeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul B, General Manager at ITC Sonar, responded to this review, 13 August 2014
Dear Guest,

Thank you for sharing your comment on Trip Advisor.

Being “rooted to the soil”, ITC Sonar pays tribute to the beauty of Bengal through its unique landscapes and is a quintessential Baganbari (farmhouses owned by Zamindars or feudal landowners of yore).

Thank you for your recommendation and we look forward to welcome you back soon.


Warmest regards,

Atul Bhalla
General Manager
ITC Sonar, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (438)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Gurugram (Gurgaon), India
2 reviews
Reviewed 11 August 2014

The moment you step in this Hotel you feel the difference , the warmth , and most importantly the difference through the staffs be it be Kunju from the Front office who absolutely makes it a point to make every guest feel at home , Chef Subhankar who pays personal attention to minute details during Breakfast and also staffs like Angel and Lincoln who all will make sure that you get to your objectives during the stay . The Hotel is beautifully maintained and can give a run for money to the many new properties I have stayed . The GM is attentive to every small details and that probably makes this one of my favorite Hotel in India .I also am appreciatable to the excellent House Keeping Staffs who all did my room ( 3014) and apologies for not able to remember the name
Also the Sales Manager - Abhi and his Boss - Both super attentive and I get a confirmation in less than 10 Minutes - Never happens any where

Keep up the great job Team Sonar

Room Tip: If you can request for the Lilly Pool facing Rooms
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Rony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul B, General Manager at ITC Sonar, responded to this review, 12 August 2014
Dear Guest,

Thank you for sharing your experience with us on Trip Advisor, your glowing appreciation has truly inspired us.

Your patronage is highly valued and we look forward to welcome you back.
Warmest regards,

Atul Bhalla
General Manager
ITC Sonar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brno, Czech Republic
Level Contributor
87 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 August 2014

Hotel is on a developing suburb, but connection to city center is surprisingly good by car. Seem like a good direction to approach center. Airport is approximately 30-60 minutes away, which is also good (depending on traffic). For me it is always a little uncomfortable to be around big amount of indian water as it is usually smelly and dirty a lot... But! In this hotel there is an artificial lake surrounded by the hotel buildings. This lake is clean, not smelly, full of fish and beautiful flowers... Great place to see from a lobby!
Regarding the rooms, it is very nice, well furnitured and of usual size. Everything is very well maintained and cleaned, maybe except a big thick carpets in the room. These look quite nice and the feeling is good, but on a closer look it could use some more regular cleaning.
TV choice is good, including western news channels, music and some movies channels including HBO. Internet is offered in 3 different speeds, while the slowest one is affordable, but the two faster speeds are quite expensive. From my point of view, it would be more customer friendly to have one top speed and price maybe slightly above the lowest fare now. Internet charges are nowadays becoming more and more included.
Breakfast was not bad, even though the selection for european guests is very limited.
There are 3 restaurants (I think) + lobby bar. I've tested 2 of them... Grill bar is far too expensive taking in mind not so great meal for European. Multicuisine Eden restaurant is much better and what's more it is also like twice cheaper. Surprisingly good pizza for India here, pasta needs a little more training, but generally good choice.

So, for the same price (it was around 85 EUR per night with breakfast), I will definitely go for this hotel next time again. It is well maintained hotel, with kind personnel, nice rooms and concept.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Zimbardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul B, General Manager at ITC Sonar, responded to this review, 9 August 2014
Dear Guest,

Thank you for sharing your comment on Trip Advisor and we are delighted to note that you had a comfortable stay at the hotel.

Acclaimed as a luxury business resort, ITC Sonar captures the essence of Kolkata through its greenery and lily laden water garden.

Thank you for your recommendation on our rooms and location. We have noted the areas that you have highlighted for improvement in your feedback and those have my immediate attention.

We hope to welcome you back soon.

Warmest regards,
Atul Bhalla
General Manager
ITC Sonar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kochi (Cochin), India
Level Contributor
83 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 6 August 2014

From the time you get down from your car - check in - and till reach your room you may not find even one smiling face ( hotel staff). If you can forget all those bad feelings, you may stay here for a good sleep, nice workout in the morning and shower. the food in the restaurants is very poor in selection as well as quality. the complementary breakfast is very poor. For example this is the first star property I have ever seen where the cut fruit is served in small quantity in glass bowls. To tell the truth, I stay here but always prefer to have food outside in selected restaurants.

Room Tip: Ask for rooms in upper floor
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank epsreekumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul B, General Manager at ITC Sonar, responded to this review, 8 August 2014
Dear Guest,

Thank you for sharing your feedback on Trip Advisor.

We have noted your comment on our service with great concern and let me assure you that the same has already been addressed for review as necessary. We hope to impress you in your future visits on the same.

Warm regards,

Atul Bhalla
General Manager
ITC Sonar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 August 2014 via mobile

If you are in Kolkata and want to get warmest possible welcome for your trip, then come and stay in ITC Sonar. This is one of most magnificent property of ITC in India and what I love about it is everything. Staff is excellent, you will see warm smiling people around like Kunju from guest service. You will love walking in the gardens of hotel and feeding golden fishes in the pond. I tried each of the restaurant. If you are fond of Chinese and Japenese food go for Pan Asian, for Indian food go for DumPukht sand enjoy Biryani. If you like Bengali food ask Chef Subhankar to make Luchi for you in buffet breakfast. All rooms are good and clean. As a business traveller, I feel ITC Sonar give you feeling of at home out of home.
Before I forget never miss fruit cake with nuts in bakery section of breakfast, best cake I ever had. In grill I recommend you to try buffet dinner on recommendation of great staff like Angel

Stayed August 2014
Helpful?
Thank Vibhu J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul B, General Manager at ITC Sonar, responded to this review, 8 August 2014
Dear Guest,

Thank you for sharing your comments with us on Trip Advisor and we are delighted to note that you an enjoyable stay with us. We are truly motivated to ensure we live up to your expectations always.

We look forward to welcoming you back.

Warmest regards,
Atul Bhalla
General Manager
ITC Sonar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nagpur, India
1 review
Reviewed 6 August 2014

As a frequent traveller the most important aspect in a hotel that I look for is a feeling of home. This hotel and its current staff surely go the extra mile in making you comfortable and at times spoil you for wanting to ask and expect more next time around. I feel really welcome when I am acknowledged by name by most of the staff. Breakfast at the Eden Pavilion is always a delightful start to my day. I would like to make a special mention of Ms Manali Banerjee at the concierge who makes all out effort to greet the guests and make notes of their likings and preferences while their stay here. Kudos to ITC staff and their GM for making each of my stays here worthy of praise and wanting to come back again.

Room Tip: Rooms facing the inner water body full of lotus and fish are quieter and always preferred.
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Raajee9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul B, General Manager at ITC Sonar, responded to this review, 8 August 2014
Dear Guest,

Thank you for your wonderful comments and we are delighted to learn that you had a pleasant and comfortable stay at ITC Sonar, Kolkata.

The resort like feel to a luxury business hotel is unique and we endeavor to offer our guests a ‘home away from home’ experience.

Your recommendation is deeply appreciated and we look forward to welcoming you back.

Warmest regards
Atul Bhalla
General Manager
ITC Sonar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kolkata
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

I stayed there for 1 night and found that the housekeeping personnel was so arrogant and rude.dont know if dey behave in da same way to other guests also..in room dining food was delayed,my bed sheets had stains which was covered by talcum powder...my bathroom was not cleaned properly..I am vry upset and I will not be coming back again..

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank agarwalrahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul B, General Manager at ITC Sonar, responded to this review, 8 August 2014
Dear Guest,

Thank you for sharing your constructive feedback with us on Trip Advisor. We have noted your comments have also noted with great concern the areas you have highlighted for improvement.

We have already addressed most of these issues and through our ongoing learning and training initiatives, have refocused on the same immediately.

We request you to give us another opportunity and I am sure you will have a delightful stay with us; enjoying the warmth that ITC Sonar is known to offer.

Warmest regards
Atul Bhalla
General Manager
ITC Sonar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Sonar

Property: ITC Sonar
Address: Haldane Avenue, Kolkata (Calcutta) 700046, India
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kolkata (Calcutta)
#2 Family Hotel in Kolkata (Calcutta)
#2 Romantic Hotel in Kolkata (Calcutta)
#4 Spa Hotel in Kolkata (Calcutta)
#4 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Sonar 5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Itc Sonar Hotel Kolkata (Calcutta)
Itc Hotel Kolkata
ITC Sonar Kolkata (Calcutta), India - West Bengal

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