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“Wonderful place in the middle of the busy city”
Review of The Oberoi Grand

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The Oberoi Grand
Ranked #1 of 221 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Bengaluru, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful place in the middle of the busy city”
Reviewed 28 August 2014

Was at Oberoi Grand for a short stay. I was pleasantly surprised to see such a calm and quite hotel environment right in the middle of the city. If you just come out the hotel gate you will really experience the crowd and traffic of Kolkata :-)

Courteous, welcoming and smiling staff, and excellent service. From check in until check out everything was smooth.

The well furnished, spacious rooms are simply great. Rooms give a typical old palace feel:-) Clean and dry bathrooms with all basic needs ready.

If i have to point out an improvement point, the only thing would be the breakfast spread. I don't say the breakfast is bad, but with the very high standards that the Hotel set, it can be improved. Everything else was Superb. Altogether a very comfortable stay

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank VenuJanardhanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, 13 September 2014
Dear Trip Advisor Member,

Thank You for choosing to stay at The Oberoi Grand Kolkata recently. We appreciate the time you have taken out to write this review on Trip Advisor.

The Oberoi Grand is referred to as the “Grand Dame of Kolkata” which depicts the old world charm and the Victorian culture and the hotel and its setting is indeed intimate. Our pool side rooms have a great view of the swimming pool which has often been termed as an “oasis” by most of the guest. The hotel is located in heart of the bustling city of Kolkata but as you walk into its doors, you are transported into a history, calm and a relaxed ambience.

I am concerned to note your feedback regarding the breakfast buffet selection available at our restaurant that you found below your expectations and have shared your feedback with our Executive Chef, apart from the dishes available at the buffet; our Chefs would be delighted to customize your meal as per your preferences.

We are grateful for your appreciation of the services provided by the team. Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our valued guests.

We look forward to the opportunity of welcoming you back on your next visit to The Oberoi Grand.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (518)
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Mumbai (Bombay), India
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 August 2014

Staying at The Grand Oberoi, is always special experience. And it is getting better by in each visit.
The entire staff are focused in making sure your stay is pleasurable. It is very difficult to name all the people involved but a special mention about Deepti - From the housekeeping. Considering she is only one year into her job, She is very dedicated and has a special eye for detail. It is staff of a hotel which makes travelers like me stay at THE GRAND OBEROI>

Room Tip: Corner rooms are bigger.
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  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Anoop20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, 13 September 2014
Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand during your return visit to the city. Thank you for taking the time to write this review on Trip Advisor.

Known as the “Grande Dame of Chowringhee”, The Oberoi Grand is an oasis in the middle of the bustling metropolitan city. Because of its location, it is convenient for both, leisure and business travellers.

We are grateful for your appreciation of the services provided by the team especially Deepti, your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our valued guests. Indeed it has been our endeavour to offer excellent accommodation, food and warm and friendly service to all our guests.

The team and I sincerely look forward to the opportunity of welcoming you back.

Best Wishes

George Kuruvilla
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome,
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 August 2014 via mobile

Kolkata is an amazing city, but noise and crowd require some time to get used to. The Oberoi is an outstanding hotel with spotless services. The perfect escape after a full day in the city.
Rooms are large, very well furnished and extremely clean. Staff is friendly and welcoming.
I would be there again if I had to travel to Kolkata!

Stayed August 2014
Helpful?
4 Thank Giuliani_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, 13 September 2014
Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand, Kolkata. Thank you for taking the time to write this review on Trip Advisor.

It has been our endeavour to offer excellent accommodation, food and warm and personalised service to all our guests. Your words of appreciation shall go a long way to motivate our team to continue to deliver a high level of service to our valued guests. Indeed many of our guests identify the hotel as an oasis to come back to after spending a long day in the city. I am pleased to know that you recommend our hotel for stay in Kolkata

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indore, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014

I would like to convey my sincere appreciation to the executives and staff of the Oberoi Grand Kolkata. From our arrival on August 14th to our departure on the 18th, you all did so much to welcome us and assure our comfort as guests. The warm personal greetings for our family set the right tone for the rest of our stay, and I’m much in your debt for the extra courtesies that helped me relax and enjoy the trip.The small celebration you arranged for us on our final night provided an incredible finish to an extraordinary weekend. I congratulate you on a job superbly performed and thank you for creating our fine impression of grand Oberoi hospitality. I wish you all expanding success as you continue the traditions of serving your community and the traveling public. Your area has incredible resources beyond the better-known attractions and I await my next return with happy anticipation. Your grand old building deserves to shine and be proud forever. Surely it will do so in your care. Special thanks to all : Ms. Ashneet Bhasin (OCC Delhi) - Ms.Tanvi, Ms. Sree, Ms. Deepa, Mr. Gaurav, Mr. Rajat, Mr. Raj, Mr Ramesh, Mr. Vikram, Ms. Suzane and Mr Fareed, Kolkata

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank cssingh_indore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, 13 September 2014
Dear Trip Advisor Member,

Thank You for choosing to stay at The Oberoi Grand Kolkata recently. We appreciate the time you have taken out to write this review on Trip Advisor.

The Oberoi Grand is referred to as the “Grand Dame of Kolkata” which depicts old world charm. The hotel is located next to the famous “New Market” of Kolkata. It is a preferred hotel of both leisure and business travellers as it is located in the business district and within close proximity of historic places of interest of Kolkata.

It has been our utmost focus at The Oberoi Grand, Kolkata to provide our valued guests with personalized service that meets high standards of hospitality. Your appreciation has been a tremendous source of inspiration for our team members especially Ashneet, Tanvi, Sree, Deepa, Gaurav, Rajat, Raj, Ramesh, Vikram, Suzane and Fareed, I am sure your words of encouragement would definitely go a long way in inspiring and motivating the team to deliver ‘service par excellence’ to all our discerning guests.

We thank you again for your feedback and we look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 August 2014

I had stayed in this hotel multiple times, the last one being month of July,
The best thing about this hotel is the maintainace upkeep. Even in rainy day (heavy pouring) I saw how nice the swimming pool was kept.
The quality of maint is just super. Even corners of elevator do not give any chance of complaining ( a real quality category)

Needless to mention about the Royal service of its staff makes your stay very pleasant right from the time you enter the lobby

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pravin-BLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, 26 August 2014
Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand, Kolkata recently. Thank you for taking out time to write this review on Trip Advisor.

The Oberoi Grand is referred to as the “Grand Dame of Kolkata” which depicts old world charm. The hotel is located in heart of the bustling city of Kolkata and next to the famous “New Market” of Kolkata but as you walk into its doors, you are transported into a calm and relaxed ambience. It is a preferred hotel of both leisure and business traveller as it is located in the business district and within close proximity of historic places of interest of Kolkata.

Being a heritage hotel with a history over 125 years old, our endeavour is to maintain the 'old world' charm and traditional Victorian style interiors and décor. We do invest significant effort in maintaining the property through constant maintenance and up-gradation and I have shared your feedback with our housekeeping and maintenance teams and they are delighted to read such encouraging comments for the hotel and the team who are equally pleased with your feedback and join me in thanking you.

It has been our endeavour to offer excellent accommodation, food and warm and personalised service to all our guests. Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our valued guests.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanpur, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2014 via mobile

As compared to other Oberoi properties of other places, this hotel is much behind, rooms facing the main road doesn't function, rooms are big but arranged with old furnitures, stayed for just one night so couldn't use many of their facilities.

Stayed July 2014, travelled on business
Helpful?
4 Thank Sudsha85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, 19 September 2014
Dear Trip Advisor Member,

Thank you very much for taking the time to write a review on Trip Advisor.

I am very concerned to learn that your experience was not up to expectation and have shared your detailed feedback with our team. We do invest a significant effort in maintaining the property through constant maintenance and up-gradation and I have shared your feedback with our housekeeping and maintenance teams and assure you that all efforts are being made to maintain the heritage building keeping its original grandeur intact.

Our team strives to exceed expectations and deliver prompt and efficient service; however on this occasion the team and I have clearly fallen short in our endeavour. I sincerely apologise to you regarding the overall experience you have had during this stay.

I sincerely hope you will again give us another opportunity to make amends and reaffirm your faith in The Oberoi Grand and look forward to your return visit.

Thank You

George Kuruvilla
General Manager
e-mail: George.Kuruvilla@OberoiHotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2014

An oasis in the midst of a sea of humanity. That is what the Grand Old Lady of Kolkata or The Oberoi Grand is all about. Our stay at the Oberoi Grand Kolkata from August 14-18, 2014 was memorable. If there is one word to describe the stay, it was FANTASTIC. We have stayed in hotels around the world, but the stay at the Oberoi was absolutely perfect. The hotel staff were courteous, friendly and eager to please. We did not have any reason to complain for anything. We asked for a hard mattress and it was placed without disturbing us by the Housekeeping staff led by Meena.
The in-room dining was perfect too: from the silver cutlery to the warm plates.
We will always remember the four days at Kolkata.

Room Tip: Ask for a room overlooking the swimming pool.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Tirthankar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, 26 August 2014
Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand during your return visit to the city. Thank you for taking the time to write this review on Trip Advisor.

I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. The colonial architecture and Victorian style interiors make The Oberoi Grand a unique destination in itself should you wish to experience grandeur along with all modern day facilities. It is a preferred hotel of both leisure and business travellers, as it is located in the business district and within close proximity of all historic places of interest of Kolkata. Our pool side is often referred to as an oasis of peace and tranquillity as it a welcome change after the hustle bustle of the city.

It has been our utmost focus to provide our valued guests with personalized service that meets high standards of hospitality. Your appreciation has been a tremendous source of inspiration for our team members, especially Meena and I am sure your words of encouragement would definitely go a long way in inspiring and motivating the team to deliver ‘service par excellence’ to all our discerning guests.

Thank you for your patronage and we look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi Grand

Property: The Oberoi Grand
Address: 15 Jawaharlal Neharu Road, Kolkata (Calcutta) 700013, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Kolkata (Calcutta)
#1 Family Hotel in Kolkata (Calcutta)
#1 Luxury Hotel in Kolkata (Calcutta)
#1 Business Hotel in Kolkata (Calcutta)
#1 Romantic Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Oberoi Grand 5*
Number of rooms: 209
Official Description (provided by the hotel):
The Oberoi Grand, fondly referred as the 'Grande Dame of Chowringhee' offers the ultimate classical residence in the City of Joy. This heritage hotel’s neo-classical facade and grand pillared entrance mark a successful fusion of classical Victorian and traditional Indian style and reflect the city’s colonial history.Standing stately for over 125 years, The Oberoi Grand combines classic architecture and charm with state of the art amenities and facilities, offering guests an oasis of tranquility amidst the bustling city.The hotel features elegantly appointed rooms, equipped with all modern facilities blending uniquely with the colonial architecture.The hotel is located in the main business and shopping district of Kolkata (Park Street, BBD Bag, and Chowringhee) and is in walking distance from most corporate and government offices. It is also conveniently located close to major convention centers, legislative offices, banks, Consulates, Deputy High Commissions, Chambers of Commerce and clubs. This ideal location makes the hotel a perfect base for the business and the leisure traveler.The dining options at the hotel provide a great opportunity to savor cuisines from around the globe. Recreational facilities include an outdoor swimming pool, a fitness centre and a full service Oberoi Spa.The city centre location makes the hotel an ideal conference and meetings venue. The options vary from a spectacular ballroom for large conferences and smaller meeting rooms for business gatherings and seminars. A 24 hour business centre fully equipped with modern facilities includes a meeting room along with secretarial services. ... more   less 
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Also Known As:
The Oberoi Grand Hotel Kolkata (Calcutta)
Oberoi Grand Kolkata
Oberoi Grand Hotel
The Oberoi Grand Kolkata (Calcutta), India - West Bengal

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