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“Disappointing experience”

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Hyatt Regency Kolkata
Ranked #11 of 221 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Hong Kong
Level 5 Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Disappointing experience”
Reviewed 24 June 2014

Good points:
* excellent people at the Front Desk and Concierge.
* good facilities like Gym, Outdoor Swimming Pool, Spa.
* the toilet in the room is very well arranged.
* we were given complimentary breakfast which was not included in our room rate. We thanked the hotel for this.
* "Hyatt" brand name if it matters to you.

Bad Points:
* the hotel is about 15 Kms away from the airport with hardly any decent mall or eatery within walking distance. 15 kms doesn't look too long a distance but through traffic and bad roads, I would rather go to a hotel within 3-4 kms of the airport next time. The airport transfer service offered by the hotel is quite expensive. Better to ask for a taxi from outside.
* the room we were given was too small and compact for the price we were paying. The compactness of the room was also partly due to poor arrangement of the furniture. For example, the work desk in the room almost touches the bed and could very easily be moved back. The luggage rack in the room can take only one piece of cabin baggage. That is, your suitcases for 2 persons have to be put in the living space in the room. Even if it is one person, the suitcase has to be out.
* WiFi was on a charging basis which was surprising because all hotels I have stayed in previously had free WiFi in the room.
* the hotel has 2-3 restaurants but we dined and had breakfast in the restaurant just a floor below the Front Desk. (Can't remember the name of the restaurant.) The food quality was average. Prices are a rip off. Service is extremely slow.

I don't wish to be ungrateful for the free breakfast but travellers need to consider the points I have made above.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, 25 June 2014
Dear Valued Reviewer,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for spending some time and review us. Your feedback is deeply valued. We take best care of our guest and make them feel like at home. We listen to our guest carefully and serve them going beyond our limitations. Our hotel is located at a strategic location that makes guests easy to commute from the airport and IT hub of Kolkata. There is a big shopping mall located just 10 minutes walking distance from the hotel. Every detail is available with our concierge desk. Our standard guest rooms are 36 sq meters which are biggest compared to other hotels in the city. Please let us know if you have any specific preference, we will be happy to serve you to match your expectation. Look forward to welcome you back during your next visit to the city.

With best regards,
Management team,
Hyatt Regency Kolkata.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Kolkata (Calcutta), India
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 June 2014

a nice experience at Hyatt regency,kolkata...staying 4/5, foodings 4.5/5, luxury 5/5, bar 4/5, service 5/5....overall a decent experience amidst sheer luxury.enjoyed it and encouraging others to enjoy it if u r in my city for business class staying...well i was there for my office purpose only..but liked d place n ambiance

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dipon4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, 23 June 2014
Dear dipon4u,

Greetings of the day from Hyatt Regency Kolkata!

It gives us immense pleasure to know that you had a pleasant time while staying with us. It is a great satisfaction for us to serve you as a guest. Hope Hyatt Regency Kolkata remains your favorite destination in all your future visits. We look forward to welcome you back during your next visit to the city.

With best regards,
Management team,
Hyatt Regency Kolkata
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Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014 via mobile

Hyatt the brand itaelf is very strong, but dont get carried out by the name only, rooms are extrmely small stuffed with toomuch of furniture and fixtures, hardly any space left to walk freely. Food quality was average but extremely high priced. Location is good.

Stayed June 2014, travelled solo
Helpful?
1 Thank Johnn4667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, 26 June 2014
Dear Johnn4667,

Greeting of the day from Hyatt Regency Kolkata.

Thank you very much for your feedback on Tripadvisor.
We hope you had a comfortable stay with us. Your review is deeply valued and we will look into the elements of your concern. Looking forward to welcome back during your next visit to the city.

With best regards,
Management team,
Hyatt Regency Kolkata.
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Donetsk, Ukraine
Level 5 Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2014

Good hotel, but not excellent. Good breakfast but no enough space when it's full, had to wait to be seated few time. Nice gym. Good food. Room a bit smaller from what you expect to have in a 5 star hotel and a bit old fashioned.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilia_marchello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, 23 June 2014
Dear ilia_marchello,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for your appreciation about the hotel and the food. We feel sorry for the inconvenience caused to you regarding the availability of a seat. We will look into managing the seating arrangement in a better way to avoid such situations. It was pleasure serving you as our guest and looking forward to welcome you back.

With best regards,
Management team,
Hyatt Regency Kolkata.
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Gurugram (Gurgaon), India
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 June 2014

hotel room is excellent and true luxury hotel.. But the breakfast is not vivid and large... the menu is same for lunch and dinner which disappointed a lot.. they could have separated menu for lunch and dinner and the choices are also limited.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gauravagarwal22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, 23 June 2014
Dear gauravagarwal22,

Greetings of the day from Hyatt Regency Kolkata.

We are happy to know that you had a comfortable stay at our hotel. Your feedback on the menu is important to us and we will discuss this internally to take necessary action. Looking forward to welcome you again during your next visit to the city.

With best regards,
Management team,
Hyatt Regency Kolkata.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
156 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 June 2014

Stayed at the Hyatt twice in June for business; during my recent visit to India. The hotel location the ambiance, room, the gym, check-in all was well.

Service at the meeting room was not up to standard though (Coffee was served after a long wait and then to make it worse they got it wrong). What was however irritating was the attempt to extort money for small things like a bottle of water at lunch. It put me off from an otherwise good & friendly experience.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKelkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, 23 June 2014
Dear Mohan K,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for sharing your valuable feedback about your stay with us. We are happy to know that you liked the hotel. Our apology for the inconvenience caused to during your stay. Your feedback is deeply valued and shared with our internal team members to look at. Looking forward to welcome you again to the city.

With best regards,
Management team
Hyatt Regency Kolkata.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

Have stayed at Hyatt Kolkata for a business trip recently. Though regencies are mid segment hotel as per Hyatt definition but this hotel is perhaps the worst in every sense. The check in was smooth however the service is not even three star category perhaps in India. I stayed at ITC Sonar and The Oberoi earlier in the same city for business hence thought of checking Hyatt this time considering the location. Firstly the sales team is extremely rude and they won't listen to you at any point of time. The experience starts with receiving a confirmation from reservation with wrong spelling including my bosses name who is a gold passport member and often stay at Hyatt in the different cities all over the world. Then when we arrived we met the general manager at the hotel who was indeed very nice to welcome us. Of course one man cannot control the entire hotel. We wanted to take an appointment at the spa, three of us wanted to do everything simultaneously since he had a meeting to catch up in the evening. The lady mentioned it's only one person at the spa who does all the services hence nothing can be done all together....wonder how a five start hotel runs like this. However next morning with Britta s help we could get it done at the same time.....unfortunately the service was not great though. We wanted to have some good wine and the lady offered us initially a stale wine which was already open from a previous guest. We ordered a new wine bottle which was comparatively better. The last experience was at the time of check out. Somehow the mini at charges were posted in my invoice and when I mentioned that I have not consumed anything the reception requested their housekeeping to check internally as a process. I accepted that but how long a person takes to check that a hotel like Hyatt ? I mentioned I have a flight to catch and then they hurried to close the bill....never again at this even if I get a complimentary stay. ITC Sonar and Chowrangee Bar at The Oberoi are a much better option to stay or enjoy your drink or to host a business meeting....

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pou_lomi_ray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, 5 June 2014
Dear Pou_lomi_ray,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for your valuable feedback about your recent stay with us. We apologize for the inconvenience caused to you during your stay. Your feedback has been shared with concerned teams for corrective measures. We ensure you to provide better service next time you visit us. Thank you once again for giving us an opportunity to serve you and looking forward to welcome you back during your next visit to the city.

With best regards
Management team
Hyatt Regency Kolkata.
Report response as inappropriate
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Additional Information about Hyatt Regency Kolkata

Property: Hyatt Regency Kolkata
Address: Ja - 1 Sector Iii | Salt Lake City, Kolkata (Calcutta) 700098, India
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Kolkata (Calcutta)
#6 Romantic Hotel in Kolkata (Calcutta)
#7 Business Hotel in Kolkata (Calcutta)
#9 Spa Hotel in Kolkata (Calcutta)
#10 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hyatt Regency Kolkata 5*
Number of rooms: 233
Official Description (provided by the hotel):
Hyatt Regency Kolkata is a luxury business hotel in Kolkata (or “Calcutta”), India. Being the first five-star hotel in Salt Lake City, it is also acclaimed as one of Kolkata’s favourites. The hotel creates the feel of a private cocoon away from the complexities of modern living without giving up any of its luxuries. Saddled between Netaji Subhas Chandra Bose Airport and Howrah Railway Station which lie just 11 km (7 miles) to either side, Hyatt Regency Kolkata enjoys a prime location near the city’s IT hub and is a preferred business destination of East India. A tranquil retreat amid spectacular landscaped gardens, featuring 233 luxury guest rooms and suites, the hotel allows guests to relax and rejuvenate while staying in Kolkata. Apart from all rooms having access to Wi-Fi Internet, guests on the Regency Club Floor enjoy access to the luxurious Regency Club Lounge and evening cocktail hours. Specialty restaurants like Guchhi, La Cucina,and the 24-hour Waterside Café offer a selection of the finest cuisines. Sink into a range of premium spirits and cocktails at The Bar or at Poolside. Pamper yourself at the holistic spa – Club Prana – featuring a 24-hour gymnasium, squash and tennis courts and a landscaped pool.Being one of the most popular business hotels in the city, Hyatt Regency Kolkata provides extensive banqueting facilities for meetings, incentives, conferences, exhibitions and weddings. The hotel also offers great value meeting packages and personalized catering services.This Kolkata hotel has several interesting tourist attractions nearby. The Science City, an impressive science museum complex, is only 4 km (2.5 miles) away. Nicco Park, an open-air amusement park with an attached water theme park, is also nearby. The Missionaries of Charities is one of the prominent sites for all who visit this cultural capital. Hence, while staying at Hyatt Regency Kolkata one can enjoy many of on-site and off-site activities. ... more   less 
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Also Known As:
Hyatt Regency Kolkata Hotel Kolkata (Calcutta)
Hyatt Regency Hotel Kolkata
Kolkata Hyatt Regency
Hyatt Regency Kolkata Kolkata (Calcutta), India - West Bengal

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