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“Great location”
Review of The Peerless Inn

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The Peerless Inn
Ranked #23 of 221 Hotels in Kolkata (Calcutta)
Canberra
Level Contributor
297 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
“Great location”
Reviewed 25 December 2013

This is a very comfortable hotel right in the middle of down-town Kolkata - close to the New Market. The rooms are quiet, large and clean. The restaurant offers a really good buffet breakfast and dinner. They are not good on drinks and internet services. We were 'stung' by gin and tonic for Rs1,000! WiFi is offered with lots of passwords suggested but none worked during our 3-day stay.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tav_mind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 4 January 2014
My team and I are delighted that you enjoyed your stay at The Peerless Inn, Kolkata

Thank you for your valuable feedback. We have taken a note of your comments regarding the internet access and will address and rectify the issues highlighted.

We hope to be of service to you again in the future.

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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702 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
ranchi
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 December 2013 via mobile

Avoid if u may!!!!
Too costly for the services provided.
No parking space.
Staff too rude.
Buffet Breakfast not upto the mark...
Restaurant serving ethnic Bengali cuisine is horrible. Dont even try....!!!
Only plus point is the location to market space. Walking distance.

Stayed February 2013, travelled on business
Helpful?
1 Thank mohibahmed786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 26 December 2013
Thank you, for your recent stay at The Peerless Inn, Kolkata and for your valuable feedback on Tripadvisor.

We have noted the concerns that you have highlighted regarding staff behavior, Check - in and check out process at the Reception and are working towards improving the same.

We look forward to welcoming you back at The Peerless Inn, Kolkata.

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kolkata (Calcutta) hotels

Duliajan
Level Contributor
138 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 20 December 2013

The stay, the food, the staff all were excellent. The room offered a panoramic view of the Kolkata by night and the morning. Some signs of austerity measures evident, as in the buffet breakfast and dinner, varieties were found to be less than the earlier visit. Due to ongoing construction activities the parking space is limited and its a bit clumsy at the entry point. The biggest plus point is the location. very near to main market, New Market, Esplanade Metro and Bus Station.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chukafa007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 26 December 2013
Thank you for your positive comments. We are glad that the team made your stay comfortable.

Your encouraging comments will help us do better.

We look forward to welcome you back soon.


Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhilai, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 December 2013

Had my life's worst experience that too 10 nights.
Check-in was horrible with almost 45 minutes taken to finally get through in-spite of prior bookings.
Even worse was the Checkout.We had informed the front desk of early morning checkout and to keep our bills prepared. Nothing was done. We had to rush to catch our flights.
Wi-Fi was a joke.Flush wont work.
Food was below standard.Staff had no idea how to attend guests.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deeptiraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 26 December 2013
Thank you, for your recent stay at The Peerless Inn, Kolkata.

We have noted the concerns that you have highlighted and are working towards improving the same.

We look forward to welcoming you back at The Peerless Inn, Kolkata.

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ranchi
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 December 2013

I stayed with my family at Peerless Inn on 10th Dec 2013 and 13th Dec 2013. We were on a vacation to the Andamans (stayed at Saroval Peerless Portico, that review will follow soon) and had a flight from Kolkata. So had stayed at this hotel while going and after coming from Port Blair.

Had booked the hotel through their Central Reservation and the Hotel didnot have the intimation from reservation and my family had to wait in the lobby for around 30-40 minutes and on return hotel had info that I had only 1 room booked (though we had 2 rooms booked). This has never happened with me at Marriot, they first take the guest to the rooms and other formalities are done later. Again, this goof up was done by the reservations, the hotel staff was extremely courteous and helping.
I appreciate the managers initiative to upgrade 1 of our room to Suite and my family enjoyed the stay.
The rooms are comfortable with a great view of city. Although its a business hotel but my family enjoyed the stay. The buffet breakfast is great specially the South Indian.

Special mention to Mr. Buzo (Manager, I am sorry if I got the name wrong). The hotel even parked my car during my visit to Andamans and to my surprise the car was washed and cleaned from inside when I was departing.

The hotel is very well placed with access to all major places.
The New Market nearby is a shopping heaven for ladies, my family shopped a lot from there.

Room Tip: Ask for the room on higher floor with view towards city
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 21 December 2013
Thank you for your feedback of your recent stay with us at The Peerless Inn, Kolkata.

I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement.

As discussed, I look forward to welcome you tonight at The Peerless Inn, Kolkata.

Yours sincerely,

Subhomoy De
General Manager
gmpik@sarovarhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Earth
Level Contributor
82 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 15 December 2013

My impression of the hotel was bad right from the start. The hotel pick-up we had arranged was no were in sight when we arrived. We had to wait another 30 minutes after calling to check and realised later that the driver only left the hotel after we called and was unapologetic when he arrived. Check-in at the hotel was terrible. They had misplaced my passport and getting the keys took way too long despite having 4 staff around. Check-out was even worse. The guy didn't seem to know what he was doing. Room-wise, they are big. There is a separate living area from the bedroom but furnishing was somewhat spartan. The flush in the toilet didn't work very well and sleep quality was average. My stay was a quick in and out as I and some business colleagues flew in late at night and had to catch a connecting domestic flight in the morning. Wouldn't want to stay here if given the choice.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CripTic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 21 December 2013
I am personally dismayed to know of the incidents which affected your pleasant stay at The Peerless Inn, Kolkata.

We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.

We look forward to welcoming you back at The Peerless Inn, Kolkata.

Yours sincerely,

Subhomoy De
General Manager
gmpik@peerlesshotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peerless Inn

Property: The Peerless Inn
Address: 12 J L Nehru Road, Kolkata (Calcutta) 700013, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#20 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Peerless Inn 4*
Number of rooms: 168
Official Description (provided by the hotel):
The 168 rooms and suites at The Peerless Inn hotel in Kolkata are spacious and come in five categories to meet the needs of various travellers and each category is unique in design and luxuriously appointed. The excellent services and facilities live up to the expectations of its brand name. State-of-the-art business facilities and conference rooms effortlessly meet any business or social occasion of any scale. Dining options are interesting and entertaining and include an authentic Bengali cuisine restaurant. A health club and great in-room amenities provide the much required post work respite. Central location at Chowringhee Savour authentic Bengali cuisine at Aaheli Efficient business facilities ... more   less 
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Also Known As:
Peerless Inn Kolkata
The Peerless Inn Kolkata (Calcutta), India - West Bengal

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