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“Big Name with Poor Poor Poor Services”
1 of 5 bubbles Review of The Peerless Inn

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The Peerless Inn
Ranked #31 of 218 Hotels in Kolkata (Calcutta)
Ahmedabad, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Big Name with Poor Poor Poor Services”
Reviewed 16 August 2014

I heard a big name about the hotel Peerless inn and so I dare to stayed in the hotel.
such a poor quality of hospitality I had experienced starting from the entry.

No one was there to greet guest or say warm welcome to guest.
average quality of check in process . none of the person describe about facility and services at hotel. not informed about restaurant and lounge availability.
rooms were clean but very dim with light and not enough facility available. amenities are hopeless and most cheap quality ( saving kit & Dental kit ).
Wi-Fi was simply more than useless. I complained 3 times but no one gave proper response and attended my complain. no technical staff available.
I only checked out in 3 days where my trip was for a month long.
only good thing was housekeeping staff. housekeeping entire staff was good ,friendly, hardworking who makes room neat and clean and the best to stay. house keeping staff were well groomed and well mannered. thank you for that services
simply average experience in check out. staff is not friendly and groomed.
restaurant has average quality of simple food which repeating everyday only.
over all I am completely unhappy / dis-satisfy with my stay at peerless inn.

Room Tip: Rooms doesn't mater , there is no services.
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Pritesh M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 18 August 2014
It was nice speaking to you today.

Please accept my apologies for the issues you have highlighted and assure you that we will certainly take necessary corrective measures and do our best to delight you, should you give us the opportunity in future.

We look forward to welcoming you back at The Peerless Inn, Kolkata

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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651 reviews from our community

Traveller rating
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    127
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014 via mobile

I'm a regular at this hotel whenever I visit this place
I always find warm and effecient people managing this hotel.
Rooms have appeared to show its age now though they are spacious
And clean.nice location !!!
I would like them to improve their room service food quality as it was pathetic when I ordered one.
Will reccomend this place

Stayed August 2014
Helpful?
Thank Pdtyagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 18 August 2014
My team and I are delighted that you enjoyed your stay at The Peerless Inn, Kolkata

Thank you for your valuable feedback. We have taken a note of your comments regarding the food and will address and rectify the issue highlighted.

We hope to be of service to you again in the future.

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kharagpur, India
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

I have been here in the month of july for a day with my family.
the location of this hotel is quite comfortable to reach anywhere in kolkata. hotel lobby has a couple of lounges lying around. we were served with complimentary dinner and complimentary breakfast. although the taste was not very great, the quality of the food and the number of varieties were pretty vast. there you have an authentic bengali restaurant, aheli, which could be tried for a meal, if you want to try out the region's cuisine.
amenities were as expected, standard in the hotels of that range. staff were also pretty prompt and reception was fair enough.
rooms are also good, not highly spacious but comfortable enough.
overall, for a stay, it is good.
people who hit the gym every morning, you are in for a pleasant surprise :)

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Sneha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 1 August 2014
My team and I are delighted that you enjoyed your stay at The Peerless Inn, Kolkata.

Thank you for your valuable feedback. We have taken a note of your comments regarding the taste of food and will address and rectify the issue highlighted.

We hope to be of service to you again in the future.

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munnar, India
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 July 2014

We stayed here for 3 days in July. Rooms are nicely done; except bathroom. Bathroom desperately requires renovation. Staff at the Front Office and F&B service was excellent.

Housekeeping has to be improved drastically. Room carpets were not cleaned during check in. It took more than 45 minutes to attend our calls.

Food is very costly, One Roti costs Rs. 175 and Dal costs Rs. 500!!!

Apart from that, everything was fine

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Vinod V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 28 July 2014
Thank you, for your recent stay at The Peerless Inn, Kolkata and for your valuable feedback on Trip Advisor.

Your positive comments about Front Office and F&B (S) is much appreciated. We have noted the concerns that you have highlighted regarding bathroom renovation and would like to inform you that our renovation would start shortly and our new rooms are almost ready. Regarding Housekeeping we will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future

We look forward to welcoming you back at The Peerless Inn, Kolkata.

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
237 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 23 July 2014

We had a event at this hotel and attended the same. The hotel is located in a crowded street and does not have adequate parking. On entry you get a bad stench that is most likely to put you off and as you enter the conference halls you are greeted by more clutter. The conference halls are very cramped and do not have adequate space even for moving around as chairs are mounted on the corners. Food is served close to the mounted chairs and does not give any comfort on quality. If you plan to organize any conference / get together opt for better venues.

  • Stayed July 2014, travelled on business
    • Location
    • Service
Helpful?
Thank Ramachandran V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guwahati, India
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 23 July 2014

I had stayed in this hotel during July for a night. It's location is very good, located on Esplanade.

Hotel lobby is very good, restaurants are also good, staff are courteous, room service is fast.
They serve many choices in breakfast.

Rooms are good, spacious and clean, but its rooms need renovation. The tiles in the bathroom walls are very old.

Overall satisfied.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank GautamKothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 28 July 2014
Thank you for posting your review of The Peerless Inn, Kolkata. We are glad that you enjoyed a comfortable stay.

We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon.

Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 July 2014 via mobile

Had a nice and comfortable stay at this property in Kolkatta. Location is perfect for business. Wifi is good. Breakfast spread also excellent. In all a good value for money. Would surely come back and sty here. The staff is also very friendly and nice. Service too is quick !!

Stayed July 2014
Helpful?
Thank NT1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPIK, General Manager at The Peerless Inn, responded to this review, 28 July 2014
Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.

We look forward to welcome you back soon.


Yours sincerely,

Subhomoy De
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peerless Inn

Property: The Peerless Inn
Address: 12 J L Nehru Road, Kolkata (Calcutta) 700013, India
Phone Number:
Region: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#21 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Peerless Inn 4*
Number of rooms: 168
Official Description (provided by the hotel):
The 168 rooms and suites at The Peerless Inn hotel in Kolkata are spacious and come in five categories to meet the needs of various travellers and each category is unique in design and luxuriously appointed. The excellent services and facilities live up to the expectations of its brand name. State-of-the-art business facilities and conference rooms effortlessly meet any business or social occasion of any scale. Dining options are interesting and entertaining and include an authentic Bengali cuisine restaurant. A health club and great in-room amenities provide the much required post work respite. Central location at Chowringhee Savour authentic Bengali cuisine at Aaheli Efficient business facilities ... more   less 
Reservation Options:
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Also Known As:
Peerless Inn Kolkata
The Peerless Inn Kolkata (Calcutta), India - West Bengal

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