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“Require more attention about food”

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Park Plaza Kolkata Ballygunge
Ranked #18 of 224 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Reviewed 16 August 2014

Non availability of varieties of foods. There should be choice of starter and different type of food such as south indian , North Indian Preferably non veg and veg and plenty of juices. I have already shared all these things to the friends of mine. Hopefully we will find next time every thing as per our requirement.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Park Plaza Hotels
Thank Suresh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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648 - 654 of 785 reviews

Reviewed 13 August 2014

Like all other business hotels it does have its ups and downs and the quality of things can be a bit volatile but overall a happy and comfortable experience. Staying here totally depends on the kind of deal on offer.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Park Plaza Hotels
Thank Sahil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjiv m, General Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded 14 August 2014

Dear Trip Advisor Member,


It was a pleasure to have you stay at “Park Plaza Kolkata Ballygunge” and would like to thank you very much for taking the time to review us on Trip Advisor.

Our hotel location and proximity to the business houses, offices and places of interest make it ideal choice for corporate, business travellers & tourists. Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and is a true value for money. My team joins me in thanking you for your generous words of appreciation for the hotel.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to “Park Plaza Kolkata Ballygunge”.

Best Wishes,

Amitava Guha Thakurta
General Manager

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Reviewed 13 August 2014

A nice new hotel with very comfortable modern rooms. Has everything that a business traveler needs. The service at the front desk was good. However service at the restaurant could be improved.Did not have a great experience at breakfast. Service was extremely slow . took 20 min to just get some ketchup! View from the room is frankly nothing to talk about. lot of old residential buildings are there which are too close for comfort. I had to keep the curtains down for most of the stay in the hotel.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
Thank Gautam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

The hotel is good for short business stay. Considering the level of the hotel as projected by Hotel Management, the staff at the restaurant and service area should be prompt and very crisp and smart in extending courtesy. Rooms are good and comfy. Cosmetics and toiletries provided in the room are very good.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank tVikasg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

This hotel is very nearby to my Office at Ballygunge therefore it was preferred.The sorrounding and location is not very good. The food quality is very good,but services in form of malfunctioning of TV,washbasin,Study light were not in order.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
Thank Anurag S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

My experience with this hotel was pathetic. The room service, restaurant n the ground staff were very kind and helpful. But the reception staff are the worst people I have ever come across. They never fulfilled my requirement on one call. Were rude and unwilling to help us. The worst they could have done was to refuse me to use their room for 10 mins to feed my six months old baby after checkout. There are much better options available at the price you pay down here. Most imp it's a 2 star hotel. Not a five star which they claim..

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Cleartrip
1  Thank Nidhi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjiv m, General Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded 14 August 2014

Dear Trip Advisor Member,

It was a pleasure to have you stay at Park Plaza Kolkata Ballygunge and would like to thank you for taking the time to review us on Trip Advisor. I hereby acknowledge your feedback and truly concerned to know that we couldn’t meet up to your expectation and my sincere apology for the same. We have noted with great concern the areas you have highlighted and we have addressed the issues through our ongoing learning, training initiatives and have refocused on the same immediately. May I assure you that the lapses won’t occur in future and would additionally request you to treat this as an isolated incident and not a reflection of our normal services.


Your patronage is deeply valued and we all look forward to have you stay at Park Plaza Kolkata Ballygunge on your return visit to Kolkata and I am sure you will have a delightful stay with us enjoying the best of the hospitality & warmth.

Best Wishes,

Amitava Guha Thakurta
General Manager

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Reviewed 5 August 2014

I stayed in this hotel with my family. We took the road facing room, which happens to be the East, and we had lovely morning Sunlight flooding our room. The room was clean and spacious. The queen bed was very comfortable. Housekeeping staff are very prompt and polite. The breakfast Was sumptuous but the menu has very limited choice in Continental spread.

Internet wifi connection is good but Connecting more than 2 devices was a challenge.

Trainings in customer service to the front desk staff will help.

Room Tip: Ask for road facing room for early morning Sunlight.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
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Thank Shailphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded 9 August 2014

Dear Sir,

Greetings from Park Plaza Kolkata Ballygunge!

Thank you for your valuable feedbacks and sharing your experience with us. We value your feedback and have shared the same with the management, the concerned department and the team members.

We highly appreciate your feedback as it will help us becoming better at what we do.
It is our goal to retain you as a satisfied guest and we hope to serve you again in the future.

Warm Regards

Neetu Ahluwalia
Park Plaza Kolkata Ballygunge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Kolkata Ballygunge

Address: 17 1'st Lane, Kolkata (Calcutta) 700019, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Kolkata (Calcutta)
#12 Spa Hotel in Kolkata (Calcutta)
#17 Luxury Hotel in Kolkata (Calcutta)
Price Range: £64 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Park Plaza Kolkata Ballygunge 4.5*
Number of rooms: 92
Official Description (provided by the hotel):
Park Plaza boasts 92 well-appointed hotel rooms in Kolkata, comprised of 86 Deluxe Rooms, 3 Executive Rooms (interconnected with Deluxe Rooms), 1 handicap-accessible room and 3 Suites. All rooms feature crisp, modern decor and luxury amenities like complimentary wireless, high-speed Internet access, automated lights, 42" LCD TVs and laptop safe. ... more   less 
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Also Known As:
Park Plaza Kolkata Ballygunge Kolkata (Calcutta), India - West Bengal

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