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“Pathetic Experience....Unrealible Service!!!”
Review of Hotel Esteem

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Hotel Esteem
kolkata
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Pathetic Experience....Unrealible Service!!!”
Reviewed 12 May 2014

I am based out of Kolkata and Booked 12 rooms in Dec'13 for my guests accommodation. Was totally disappointed with the overall experience.
1.) We booked the rooms two months prior of check-in as the number of rooms were high. Since the hotel was new the banquet was not ready at the time of booking but we were promised that it would get ready before our date of stay. To our surprise it was not ready during our check in and we had to do our rituals and functions in unfinished banquets. The GM of the manager is totally unreliable.
2.) At the time of booking we were promised discounts as it was bulk booking which the manager denied at the time of payment.
3.) Horrible service: The hotel was not adequately staffed. It does not even has its own kitchen and restaurant. We booked lunch and breakfast for 30 guests with decided menu. The hotel was not able to serve it properly and even changed the menu without intimation.
We ordered for veg sandwich but they served chicken sandwich. Since we are veg it was horrifying for us.
I suggest one should avoid staying in this Hotel. There are much better hotels in Kolkata with cheaper rates

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank piyushhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Calcutta, West Bengal, India
Level 4 Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 May 2014

this hotel is really good, in such a low price range in the heart of the city this hotel is good one to stay, this is a clean hotel. very near to MacDonald restaurant, also close by to Forum mall. metro station is very near. this hotel is perfect for business travelers, in great location at affordable price. so give it a try.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avishek B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Hotel is located in a residential area, which is approx 20 km and 1 hr away from airport. Room provided was very small, about only 1.5 feet space around bed, they had a big mirror on the wall to make the room look bigger, but the mirror looked very awkward and suspicious. They do partiality with the customers who booked room online from other sites rather than directly from them as my colleagues staying in same hotel and same type of room were provided spacious rooms because they booked directly with hotel rather than ibibo. Their room service was pathetic and food even worse. I had to remind them twice for every order and wait for minimum 1 hr. I wont be staying in this hotel again ever and wont recommend it to anyone.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avi2284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 May 2014

I recommend this property to anyone who is visiting Kolkata for business.

The location is good, rooms are a bit small but clean, and bathrooms are good too.

I had some issues with my check-in but the staff managed to sort it out. I had booked my accommodation using Yatra but the hotel was full when I arrived.

I recommend that the property owners have proper real-time communication with travel agents such as Yatra and Travelguru, to avoid such miss-communications.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Newzzit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 28 April 2014

Located in the Bhawanipore locality this a small budget hotel is a newly constructed property and the interior beautifully designed.Though the corner rooms are small but convenient for single occupant.Food served in the hotel is good but little costly.Care they do not provide any complementary BF and taking breakfast in the hotel put heavy pressure on your pocket in the morning. There is also a bit lack of professionalism in the staff and you need to bear with the noise around. Overall good to stay for 1-2 days.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Gallen, Switzerland
Level 4 Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 April 2014

We had a very nice stay in this hotel, with very comfortable beds (we usually had cheaper hotels in india) and a very clean room (including bathroom). The staff was friendly, but not always flexible:).

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whoever_ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 March 2014

At first, we had reservations about the hotel. Since it is located right in the middle of residential buildings, we did not think it would come off so good. But well, the rooms are pretty good, service is well too. You can trust the hotel when it comes to hospitality, efficiency! Good food too, though very few choices on the menu, but since you will in the City of Joy, finding the right place to eat is no chore.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Bagmisikha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Esteem

Property: Hotel Esteem
Address: 1'st Floor 1'st Floor Nandan Road 6 Sushil Sen Road | Bhawanipore, Kolkata (Calcutta) 700025, India
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #18 of 339 B&Bs / Inns in Kolkata (Calcutta)
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Esteem 2*
Number of rooms: 29
Reservation Options:
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Also Known As:
Hotel Esteem Kolkata (Calcutta), India - West Bengal

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