I am based out of Kolkata and Booked 12 rooms in Dec'13 for my guests accommodation. Was totally disappointed with the overall experience.
1.) We booked the rooms two months prior of check-in as the number of rooms were high. Since the hotel was new the banquet was not ready at the time of booking but we were promised that it would get ready before our date of stay. To our surprise it was not ready during our check in and we had to do our rituals and functions in unfinished banquets. The GM of the manager is totally unreliable.
2.) At the time of booking we were promised discounts as it was bulk booking which the manager denied at the time of payment.
3.) Horrible service: The hotel was not adequately staffed. It does not even has its own kitchen and restaurant. We booked lunch and breakfast for 30 guests with decided menu. The hotel was not able to serve it properly and even changed the menu without intimation.
We ordered for veg sandwich but they served chicken sandwich. Since we are veg it was horrifying for us.
I suggest one should avoid staying in this Hotel. There are much better hotels in Kolkata with cheaper rates
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Agoda so you can book your Hotel Esteem reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Esteem Kolkata (Calcutta), India - West Bengal