We had registered in this place on the 8th night. We were informed by our client that the place is one of the best in Kolkata. As we were new to this place we had agreed to this rather than a hotel. We had 2 single rooms for four nights. The troubles started the same day, when we went for dinner. It turned out to be a buffet, but with extremely very limited selection. And to make matters worse, there was not even one product which was medium spicy. The chili seems to be cheap in this place. The soup, the main course etc was all spicy to the maximum extend.
Then back to room, the free WiFi never seems to be connecting. We called and complained to the reception. Neither me nor my colleague could the connection working on the laptop, ipad nor the smart phones. The guys were not even a bit helpful. They were not even willing to come up to the room to resolve it. Their take was come down to reception and we will try to resolve the issue.
Next day morning (9th), another buffet breakfast. Fried Paneer, Pork Sausage, omelette, and bread. Nothing else. So if you are not interested in bread, leave. Back to the rooms after meetings at 9:30 pm and there was only warm water in the pipe. Didn't have the energy to face another dinner there. The toilet flush started to act funny. No one comes to repair it.
10th morning. No warm water even to take a bath. Complained to the reception and they informed to keep the taps open for 20-30 minutes and they were not even willing to accept the fact there is no hot water. Kept it open for long period. Nothing happened. Called again and they were getting pissed off. Informed us to wait for the hot water as and when it will come. We were getting late for meetings and now was on verge on accepting any option. So took a bath in the cold water. We decided to move out of the place as we were facing delays in meetings. We packed up everything and informed the reception we were moving out. To add insult to injury the guy in the reception informed us they were not putting penalty on us for moving out earlier than the booked days. As if we were at mistake for their short comings.
The club was built at the time of the British and was well managed by them. The current , management wants make it look as if it's still under the British management, but falls very short of it. First ensure the rooms are in good conditions. Start with the basic before you try bigger stunts. Maybe it's good for people who comes for a break, doesn't want the disturbance from daily hassles like telephone, internet etc. But definitely not for people coming into Kolkata for business.
- Also Known As:
- Tollygunge Club Hotel Kolkata (Calcutta)
- Tollygunge Club Kolkata (Calcutta), India - West Bengal