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“Great hotel with a couple of very minor issues”

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Comfort Suites Cullman
Ranked #3 of 10 Hotels in Cullman
Certificate of Excellence
Pace, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel with a couple of very minor issues”
Reviewed 17 August 2014

We've stayed in several Comfort Inn's but this was our first stay at a Comfort Suites and we were not disappointed in the cleanliness of the hotel or the friendliness of the hotel staff. The hotel was doing some switchover of CISCO equipment in each room that somehow involved the TV and the WIFI. To make a long story short we could not access the internet that night and there was only a limited number of TV channels we would watch during our stay. In addition to those problems there seemed to be a temporary reduction of water pressure when I took my shower in the morning but this only lasted a few minutes. Other than these issues the room was very nice, very clean and very quiet. The next morning the breakfast was well stocked and the hot food was hot and tasty. In addition to the hotel being nice it was also within walking distance to a Cracker Barrel, Ruby Tuesday's and a Logan's Roadhouse so it was nice to simply park the car and walk to dinner. So, in my opinion, the hotel had a few minor problems but I would recommend it to anyone wanting a nice clean room.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George G, Front Office Manager at Comfort Suites Cullman, responded to this review, 20 August 2014
Let me first thank you for taking the time to review our hotel.

Please, accept my deepest apologies for the issues that you did encounter during your stay.
Without reviews like yours we sometimes are not aware of situations that occur and reviews help us to more effectively address, assess, troubleshoot, and solve the issue.

Unfortunately, in the case of the wifi and television we were aware of some issues. I can assure you that we have and will continue to do everything possible to work out any and all snags in our change over of providers.

I can, happily, inform you that we seem to be coming to an end of the "snags."
So for your next visit things should be much better.

The water pressure, however, is an issue that we were not aware of.

We most certainly apologize for this and will work to ensure the issue is corrected.
To help me better address the issue please send me an email with your information and the room number that you were in.

Aside from the issues that you experienced I am very pleased to hear that you enjoyed your stay with us. Hotel cleanliness is very important to us and I am glad to hear that we exceeded your expectations on that front.

Thank you for letting us be your home away from home.

George Gunter
Front Office Manager
Comfort Suites
256.255.5999
gunter.george@yahoo.com
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169 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014 via mobile

We stay here as a group every year for the ASA archery world championship and love it!
The rooms are clean, well stocked and spacious and the whole staff is very friendly and accommodating.
The location is centrally located to everything for us and the pool is nice after a hot day in the sun (when the pump isn't broken).
We are already booked for next year I'm sure. Thanks guys!

Stayed August 2014, travelled with friends
Helpful?
1 Thank Todd C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George G, Front Office Manager at Comfort Suites Cullman, responded to this review, 12 August 2014
Thank you so much for those words. This was my first year to host you all's group but if this year was any indication of the past years, I know that you all are an excellent group.
We are looking forward to next year as much as you are.

Thank you for letting us be your home away from home.
See ya next summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ingraham, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We had an excellent stay at this hotel. We had a personal unfortunate situation arise soon after our arrival and the staff was extremely helpful in assisting us with finding a viable solution to our problem. We had a happy ending to our dilemma mainly due to the efforts of the staff at the hotel. The staff went above and beyond in order to assist us! The hotel was clean and all the staff was helpful and friendly! If you walk in and see George or Kristen, I can assure you that you are in good hands! :-)

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George G, Front Office Manager at Comfort Suites Cullman, responded to this review, 6 August 2014
Thank you so much for those words. You all's situation was definitely unique and one I'm not
sure I'll encounter again anytime soon. That being said, I'm glad that we found a solution.
Even more so, I am very happy that you all enjoyed your stay. Please, next time you are on vacation or passing through and need a good night's rest, come see us.

Thank you for letting us be your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holcombe, Wisconsin
Level Contributor
17 reviews
8 hotel reviews
Reviewed 31 July 2014 via mobile

We stayed here on a return trip from Florida. After a stressful day battling traffic near Montgomery and Birmingham, it sure was nice walking into a clean, cool, room. Everything was very nice and beat and we settled in for the night. I could not get wifi on either my iPhone or my android tablet. Kinda needed it as my data minutes were near the limit. But overall this was a great nights stay!!

Stayed August 2014
Helpful?
Thank 603deniseb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George G, Front Office Manager at Comfort Suites Cullman, responded to this review, 1 August 2014
Thank you from the entire Comfort Suites team for those kind words.

I do apologize about the wifi. We are currently undergoing a change from one internet provider to another. So natrually with any change there have been some snags, but your concerns are not falling on deaf ears. We are currently doing everything in our power to expidite the process.

Other than that we are so glad that you enjoyed your stay and we look forward to seeing you again.

Thanks for letting us be your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
Level Contributor
3 reviews
Reviewed 30 July 2014

We had a great stay @ the Comfort Suites in Cullman, AL. The hotel was very clean and the staff was very friendly and help. Enjoy FREE hot breakfast every morning and the kids enjoy the outdoor pool. The weather was perfect and plenty of places to out and eat.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Marybell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George G, Front Office Manager at Comfort Suites Cullman, responded to this review, 31 July 2014
Thank you from the entire Comfort Suites team for those kind words.
We always strive to be the very best for our guests and it is always great to see those efforts recognized in great reviews.
It's always great when everything aligns to make a good travel experience.

We are so glad that you enjoyed your stay and we look forward to seeing you again.
Thanks for letting us be your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beavercreek, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

Unfortunately, we had to quickly book a trip to the Cullman area to attend a funeral. Luckily, we chose the Comfort Suites. Everyone was very friendly and helped us make the most of our short stay. George at the front desk was friendly and Amanda and Felicia were very helpful during breakfast even though we arrived late due to our hurried schedule. Staff at many hotels would have simply dismissed us for our late arrival, but they helped serve us even as they were cleaning up. Thank you all for your excellent service!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank cwyattoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George G, Front Office Manager at Comfort Suites Cullman, responded to this review, 23 July 2014
Thank you so much for those kind words.
I am so glad that we could be so helpful at a not so good time.
Of course, we are so sorry for your loss and that being the reason for your stay but we do hope that you keep us in mind next time you're in the area.
Again thank you for those kind words and thanks for letting us be your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
Level Contributor
200 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 12 July 2014 via mobile

Good nights rest in King suite with pull out couch. Fit our family fine. Seemed like a new hotel. Was clean. Breakfast was fine in the morning. Hallway noise got a little loud, but we were right by elevator. Only small complaint, parking lot has no back door entrance, which was kind of inconvenient with luggage.

Stayed July 2014
Helpful?
Thank Adrock1311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George G, Front Office Manager at Comfort Suites Cullman, responded to this review, 13 July 2014
Thank you from the entire Comfort Suites team for those kind words.
We always strive to be the very best for our guests and it is always great to see those efforts recognized in great reviews.
Please, in the future, let us know as soon as possible if there are any issues at all and our staff will be happy to do our best to make it right.
We are so glad that you enjoyed your stay and we look forward to seeing you again.

Thanks for letting us be your home away from home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Cullman

Property: Comfort Suites Cullman
Address: 2048 St. Joseph Drive NW, Cullman, AL 35055
Phone Number:
Region: United States > Alabama > Cullman
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Cullman
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Cullman 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Our property is the newest hotel in the Cullman area. We are the affordable luxury hotel due to our great service and our warm home like feel. We are 100% smoke free and an all suites. Each suite includes new flat screens televisions, refrigerators, microwaves, full size pullout sofa beds, Your Suite Success in-room recharge station for all your high tech gadgets, and thermostat controlled air and heat units in all the rooms. Each day you can start off in our newly remodeled YOUR SUITE SUCCESS Fitness center and then enjoy YOUR MORNING BREAKFAST with plenty of choices. We enjoy serving our guest with cheerful attitudes and smiles. LET US BE YOUR HOME BETWEEN HOMES. ... more   less 
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Also Known As:
Comfort Suites Cullman Alabama

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