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“Nice Hotel”

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Best Western River City Hotel
Ranked #2 of 18 Hotels in Decatur
Certificate of Excellence
Bel Air, Maryland
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Hotel”
Reviewed 28 January 2014

Stayed here for 5 nights in early January 2014. I found the room to be clean and comfortable. The continental breakfast was the usual, hard boiled eggs, cold cereal, scrambled eggs, biscuits, toast, bagels, waffles, fruit, etc. It was set up nicely and everything appeared clean. The staff was nice. I had no problems with the stay and would definitely stay here again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank KarenG_1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana M, General Manager at Best Western River City Hotel, responded to this review, 31 January 2014
On behalf of the staff at Best Western here in Decatur, Alabama, we sincerely appreciate the positive feedback you provided regarding your recent stay with us. We value each of our guests, and always strive to make sure their stays are enjoyable and memorable. We look forward to your return visit!!
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244 reviews from our community

Traveller rating
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    20
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
wisconsin rapids, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 January 2014

Not clean, and Asian beetles in room. The staff tried to deny my upgrade that I'm entitled to being a diamond member. This is the worst Best Western I've ever stayed at, and I stay a lot. Don't stay here!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Roderick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana M, General Manager at Best Western River City Hotel, responded to this review, 27 January 2014
On behalf of the entire staff at Best Western, Decatur Alabama, we sincerely apologize for your recent stay at our property. We have addressed each of these issues that were brought to our attention in the review you submitted. Again, we sincerely apologize for your recent stay at our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 2 January 2014

The staff at the hotel was great at helping re-arrange my stay when the airline left me stranded. The gym membership is great to use on trips to help work off the extra food. They collected food for the local food shelf showing they go beyond just being a business and are concerned for their community.

  • Stayed December 2013, travelled on business
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    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana M, General Manager at Best Western River City Hotel, responded to this review, 6 January 2014
Thank you so much for the positive feedback regarding your recent experience at our property. Yes, we love our guests and our community!! We appreciate you mentioning that in your review, and the off-site gym is just another one of the outstanding services we offer our guests. We look forward to seeing you again soon!!
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 December 2013

My whole family and wedding party stayed there for my wedding October 2012. Very nice employees they made sure we had what we needed. Basically gave us the run of the place. Very helpful on such an important day.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pookiebell71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana M, General Manager at Best Western River City Hotel, responded to this review, 13 December 2013
We are so happy that your wedding guests had a postive experience at our property. We always look forward to our groups, and are thankful that you chose our property as your preferred hotel.
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Topsail Beach, United States
1 review
Reviewed 7 December 2013

I'm OCD when it comes to hotels and cleanliness, among other things. I was concerned about the hotels in the area after reading some reviews. We travel with our two dogs and some of the rooms you get for dogs are pretty gross. I was extremely happy with our stay at Best Western River City. Plenty of area to walk our dogs, plus you didn't feel like a second class citizen bringing dogs in. The room was very clean, no evidence of prior dogs. I like the fact that our coffee pot, microwave, fridge was not "in" the bathroom, plus that area had it's own sink. We stayed 5 days so I was very pleased they had a guest laundry that was very clean as well. We will definitely be back!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana M, General Manager at Best Western River City Hotel, responded to this review, 13 December 2013
We sincerely appreciate you providing us with feedback regarding your recent stay at our property in Decatur, Alabama. It makes us happy to know that you & your pets enjoyed your stay, and we look forward to your return visit when you are back in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Augusta, South Carolina, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 2 December 2013

If you take showers in the mornings, then this is not the place for you. It trickled out of the shower head. The water temp was either hot or cold, there was no in between. When I asked the front desk about the problem, she stated that the water pressure is poor when everyone is taking a shower in the morning. I think that is a big issue the they need to fix.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Regina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana M, General Manager at Best Western River City Hotel, responded to this review, 3 December 2013
We would like to take this opportunity to sincerely apologize for your recent stay at our property, we appreciate you bringing this to our attention so it can be addressed immediately. We would love the opportunity to have you come back & stay with us when you return to the Decatur area. Again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Decatur, Alabama, Usa
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 2 December 2013

I have enjoyed this hotel and this hotel is perfect for the holidays. They provided a good breakfast to start your day. They are close to shopping centers and restaurants. You can use their gym membership to run off those family meals or use their weights. I have always received great service from the staff.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana M, General Manager at Best Western River City Hotel, responded to this review, 3 December 2013
We love our guests, and we always look forward to our return guests!!! We are conveniently located near dining, shopping & the Decatur business district. We appreciate you mentioning all the positive amenities and services we extend to all of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western River City Hotel

Property: Best Western River City Hotel
Address: 1305 Front Ave., Decatur, AL 35603
Phone Number:
Region: United States > Alabama > Decatur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Decatur
#2 Business Hotel in Decatur
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western River City Hotel 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Best Western Decatur
Decatur Best Western

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