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“Nice Hotel ~ I suspect it will get Much Better”
Review of Holiday Inn Dothan

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Holiday Inn Dothan
Ranked #17 of 27 Hotels in Dothan
Hattiesburg, Mississippi
Level Contributor
359 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
“Nice Hotel ~ I suspect it will get Much Better”
Reviewed 5 October 2013

Our first stop at this hotel. Easy enough to find as it is right on the major loop around Dothan.
Major construction going on just North of the hotel. We got a nice quiet "back side" king room with a balcony. We did not try the Bar or Dining facility on this trip. Speaking of trip, there was this easy access "step in" shower .. BUT .. the major kicker here seemed to be the shower floor had ZERO non-skid surface .. OR .. perhaps, the housekeeping staff failed to provide a shower mat .. SO .. It was almost a Mr. Toad's "Wild Ride" .. Anyway, I'll give them "benefit of a doubt" and hope they'll address these problem areas and get some things ironed out before my next potential visit.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaded-Bird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Huntsville, Alabama
Level Contributor
281 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 15 September 2013

This hotel has great potential, but still has some "bugs to work out". By this I do not mean actual bugs, but problems with the facility itself. The pool area, with great hot tub and outside bar is nicely behind the hotel and away from the street. You can hear the water fall from your balcony room - nice! Rooms are reasonable quality and size. We liked the large walk-in shower.

The staff was very responsive and helpful, though they could be a 'bit more' forward in greeting arriving guests. ;-) We had too change rooms due to an unusual rumbling noise that seemed to be coming from the kitchen exhaust flue. The other issues were problems with room locks. It was being able to get into some rooms due top computer issues, closet doors being very hard to open and bathroom exhaust fans not working. The ones that did work were very quiet, though.

We were disappointed that we were not comp'd anything for having to change rooms during our 3-night stay, especially as it did delay our day, was not easy (schedule changes), and our being rewards members.

Room Tip: Balcony rooms are worth it, but avoid rooms along side kitchen exhaust chimney/flue.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Umfrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dothan, responded to this review, 30 September 2013
Dear Umfrid,

We appreciate you taking the time to make us aware of your experience during your recent stay. Kindly accept our sincere apologies for the areas where we have fallen short of your expectations particularly with the noise challenges and problems with the room amenities. This is not in keeping with the standards that we aim to achieve and we thank you for bringing this to our attention. Please rest assured that appropriate steps are being taken to avoid any recurrence.

Thanks again for your comments. We truly appreciate your patronage. We hope that you will give us another opportunity to serve you should your travels bring you back our way.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Irwin, California
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 September 2013

Stayed for two nights. The room was clean. It was ready for us. Toiletries were well stocked as well are the towels. Used their pool and our twin boys enjoyed it. Clean laundry room and spacious parking lot. Not much to do around town but found a shopping mall close to the area. Staff were very nice and accommodating.

  • Stayed August 2013, travelled with family
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Helpful?
1 Thank kdavis5407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raytown, Missouri
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2013

Attractive new hotel, but there definitely needs to be staff training and repairs to the hotel already. The front desk clerk didn't look up when I came to the desk to check in. After I stood there for a while, he finally looked up when I said I wanted to check in. As a Platinum member, the key and registration sheet are supposed to be prepared in advance. They weren't. Platinum members are supposed to be addressed by name and recognized as Platinum members. I wasn't. Once the clerk printed the registration sheet, he plopped it on the counter without a word. Then plopped the key folder on the counter without a word. Didn't point out the elevator or business center or other facilities. The only word he said during the whole registration process was "yes" when I asked whether we had been given a Platinum upgrade. (If the very small room we got was an upgrade, I would have hated to see the room we originally reserved.) Since the clerk didn't give us a Platinum goodie bag, I asked if he had one. He just pointed to some baskets of water and snacks on the counter, without saying a word. When we got to our room, the closet doors were stuck and had to be forced open, the digital readout on the thermostat was broken so we couldn't tell the temperature, the door to the balcony was unlocked and very hard to lock. Because we were tired of driving, we decided to eat in the hotel. Usually we receive a coupon for a drink or discount in the restaurant in our key folder. Not this time. When asked, the clerk said we should have one, but he couldn't find any in the front desk and couldn't get his computer to print. He said he would tell the food service manager about the coupon. He didn't. When we went in the restaurant, the TV was on very loud. When I ordered a sirloin steak for dinner, the waitress said she would have to check because they were out of the sirloins the day before. They were still out. The Bleu Burger I ordered was almost too salty to eat. We told the waitress that we should have a drink coupon, but they were out at the front desk. When we learned the coupons were only good for draft beer or fountain drinks, we passed. The food manager did come by and give us complimentary wine and a discount on food, so he tried to make amends. We travel through Dothan fairly often, but won't be staying at this hotel again.

  • Stayed August 2013, travelled as a couple
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Helpful?
4 Thank jlouRaytown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dothan, responded to this review, 21 September 2013
Dear jlouRaytown,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, the room condition, food selection and restaurant service which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dothan hotels

Canton, Georgia
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 August 2013

I was traveling in Dothan, AL on business and stayed at this hotel. Great location and a new and modern Holiday Inn full service hotel. The pool area was amazing with a Tiki Bar - you would think you were in Florida. The lounge area had a nice atmosphere with a flat screen tv. Guest rooms are brand new and mine had a balcony overlooking the pool area. Great staff and hotel if you are in this area. Will definitely return.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank odomkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 28 July 2013 via mobile

We were in town for a wedding and found this hotel is fairly new and in excellent condition. It has a restaurant, bar and a very nice pool and patio area. Our room was very nice, clean and everything was in proper working order. The staff was friendly, helpful and courteous. I ordered a room service breakfast and it arrived promptly, professionally presented in our room by a very friendly young lady and the bacon, eggs and potatoes were cooked perfectly and were very good. I recommend this hotel and would definitely stay here again.

  • Stayed July 2013
    • Value
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Helpful?
1 Thank bfisher003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scherrie11, General Manager at Holiday Inn Dothan, responded to this review, 30 July 2013
Thank you for taking the time to post a review about our property. Our main goal is making the guest feel comfortable, by offering exceptional service and unique amenities. Please do not hesitate to give us a call or stop by our hotel on your next trip to the Dothan area. We love our guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 July 2013 via mobile

We stayed at this hotel on our last night of a road trip. It was a pleasant find. It is a brand new property so everything is still in pristine condition. The front desk staff is very helpful and friendly. I wish I had more time do I could spend 2 nights at this property. Holiday Inn has once again satisfied my needs and provided me a comfortable home away from home.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scherrie11, General Manager at Holiday Inn Dothan, responded to this review, 20 July 2013
Thank you for your review of Holiday Inn Dothan West. We appreciate your feedback, it lets us know that you, our valued guests are pleased with our property and our service to you. I am so glad that you enjoyed your vacation and included us in it! Please do not hesitate to stop by our property upon your return to Alabama.

Scherrie Grayson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Dothan

Property: Holiday Inn Dothan
Address: 2740 Ross Clark Cir, Dothan, AL 36301-3215
Phone Number:
Region: United States > Alabama > Dothan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 27 Hotels in Dothan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Dothan 3*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the NEW Holiday Inn, Dothan where we offer full-service lodging at its best. We are located minutes from all the local attractions including G.W. Carver Museum, Robert Trent Jones Golf Trail, The Wiregrass Museum, and Water World. Corporate travelers will find easy access to the Dothan Convention Center, Dothan Civic Center, Southeast Alabama Medical Center, Flowers Hospital, Michelin, Eye Center South, & Troy University. We offer High-speed internet, both wired and wireless access and a 24-hour business center for doing business on the road, Start your day off right with breakfast in the Holiday Restaurant where Kids Eat Free. After a long day of work, enjoy a cocktail at the spectacular, peanut shaped pool or dine in on a steak or a "Chef's special. ... more   less 
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