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“Spent New Years Eve here”

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Clarion Inn & Suites
Ranked #13 of 27 Hotels in Dothan
GreenLeadersSilver level
Catoosa, Oklahoma, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spent New Years Eve here”
Reviewed 1 January 2014 via mobile

We had a great experience at this hotel! They had a New Years eve celebration that was a blast. Plenty of waitresses and very friendly staff. We could tell that the hotel manager truly wanted his guests to be happy. It did get a little smoky in the bar...A smoke eater or opening a door would have helped. But, the place was packed so it was to be expected. The room was clean and the towels were nice and fluffy. The bed could stand to be replaced but it was ok. Breakfast was very good. Every single staff member greeted us with a smile. Would stay here again!

Stayed December 2013, travelled with friends
Helpful?
Thank Cammy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah S, Manager at Clarion Inn & Suites, responded to this review, 2 January 2014
Cammy A,

Thank you for taking the time to post to our TripAdvisor page. It is our goal to provide an amazing stay with the friendliest, most accommodating staff and property available. I've passed your comments regarding the bed and smoke eaters to our housekeeping and maintenance staff to push to see if there is any way we can better improve these two items. However, like you stated, we were very busy that evening and the extra smoke may have been accounted for by the large crowd, but it does not hurt to check! We hope you will come back and spend time with us next time your in Dothan as we also have Karaoke contests, live bands, and DJ's on a regular basis and great room prices. Hope your holiday season was amazing and we look forward to hosting you again soon!

Hannah Shiver
Assistant General Manager
(334)794-8711
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Alabama USA
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 December 2013

I had already written a review about this hotel from previous stays, but now I must write something totally different. My husband and I have stayed several times at this hotel on our way to Orlando Fl. We always thought that for one night stay the hotel was good enough. We went back to Orlando a week ago and we stayed at the Clarion again but we were very disappointed. The room didn't seem clean enough and of course we disliked a lot the fact that that night we killed three cockroaches in our room!!. I couldn't believe my eyes!!!. On the way back from Orlando yesterday we gave the hotel the benefit of the doubt and spent the night there last night, but as incredible as it may seem we killed three more cockroaches in our room!!. I had a hard time falling asleep thinking that a roach might climb on my face.
Also the hotel needs a lot of TLC. The bathroom door in our bedroom did not close and the bathroom itself needs some updating.
Breakfast was good and the staff was friendly. The hotel is very well located, they should do a little maintenance to it. It deserves it.

Room Tip: Make sure you don't get roaches in your room.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mikafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah S, Manager at Clarion Inn & Suites, responded to this review, 5 December 2013
Mikafe,

Thank you for taking the time to complete a second survey on your trip here to our hotel. I want to apologize for falling below your expectations, as this is something we take very seriously here at our property. I would love the opportunity to speak with you personally regarding your stay. I have expressed your remarks to both my chief maintenance personnel, as well as, our contracted pest control company to ensure this issue is immediately taken care of. Your comments have not fallen on deaf ears and will be addressed and corrected. Again, I urge you to reach out to me at the number I have provided below to talk further about your recent stay if you wish. I also invite you back to see us, as I know we have the ability to exceed your disappointments next time your in town. I look forward to hearing from you!

Best Regards,

Hannah Shiver
Assistant General Manager
(334)794-8711
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dothan hotels

The Villages, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 December 2013 via mobile

This is the second time we stayed here within the month. Both experiences have been very pleasant. Nothing fancy but they appear to be completing exterior updating. Rooms are clean....bath appears old but clean and functions. All the staff that we have come in contact with were very nice... from front desk to housekeeping to buffet servers and staff. Hotel has onsite bar that serves food. We didnt eat there but had a couple drinks. Typical bar.... Sunday buffet is excellent. This is not included in the stay but worth the price. The Monday thru Saturday buffet is also very good. It was to cold to use pool but looked clean. FYI....Hotel has exterior doors to the rooms. We would stay again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah S, Manager at Clarion Inn & Suites, responded to this review, 5 December 2013
Becca C,

Let me begin by thanking you for taking time out of your day to express your remarks about your recent stay. As always we love positive feedback and strive to accommodate our guests with a pleasant and memorable stay during their trip to Dothan. I'm glad that you took advantage of our Sunday Buffet as well as it is something that we work very hard on each week! We hope that you will continue to stay with us when you travel to Dothan and also wish you the best of this holiday season!

Best Regards,

Hannah Shiver
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DC
Level Contributor
163 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 22 October 2013

The staff was very nice at check-in. The room was outdated & very worn considering the price & the fact that it is a 3 star hotel. The toilet seemed to be leaking some water onto the floor & the shower head was too low. The rack that should hold up the ironing board to the wall had fallen off the wall, but no one had bothered to fix it. Since the room wasn't very nice, we spent the evening lounging by the outdoor pool which was clean & pleasant. The complimentary breakfast was good & had an assortment of hot & cold food. Nice overall, but wish they would put some money into fixing and remodeling the rooms. Located beside a Winn Dixie grocery store.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank PSCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah S, Manager at Clarion Inn & Suites, responded to this review, 23 October 2013
Dear PSCC,

I would like to thank you for taking the time to complete our online review with Trip Advisor. Comments from our guests are extremely important to us and your input guides us in our continuing efforts to provide excellent service and a great stay. I have expressed your concerns with our maintenance department and ensure you that the comments you made pertaining to your room have been addressed and corrected. We strive to leave our guests happy and satisfied and offer you an invitation to come back and see us to allow us to provide you with a stay you will be more than satisfied with.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Hannah Shiver
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Tennessee, United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 October 2013

The hotel was very nice for the age of the building. When we arrived the lady at the desk was on the phone with another person and did not acknowledge us. But after she got off the phone she was very nice and apologized for the wait. The was clean and in a nice location. We were welcomed with complimentary drinks from the bar for choice rewards members. The beds were very comfortable and the breakfast buffet was excellent. The hotel was exceptional for the small price that we paid for the night. If I am ever in Dothan again, I would stay at this hotel again.

Room Tip: Rooms overlooking pool might be a little more quiet if that is what you are looking for.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah S, Manager at Clarion Inn & Suites, responded to this review, 14 October 2013
Dear Mark M,

We appreciate your kinds words regarding your recent stay with our property! We strive to accommodate our guest's in the most professional and kind manner possible. I have relayed your positive feedback with our entire staff to help to continue to provide an amazing experience for all our guests. We look forward to hosting you again when you do return to Dothan!

Best Regards,
Hannah Shiver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Florida
1 review
Reviewed 9 October 2013

Everything about the hotel was great except when my friend and I went to have a drink in the Bar on site. I was given a drink and the milk was spoilled. When I brought this to the attention of one of the waitress"s, (Heather) was her name. She stated that the milk was in date and I told her I didn't care if the milk was in date or not, it was spoilled. She continued to harrass me until I ask her several times to go away from our table and leave me alone. I am a 55 year old and have never been treated with such DISRESPECT in my life. I hope in the future someone puts a muzzle on this attack dog before someone gets hurt.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissKitty777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah S, Manager at Clarion Inn & Suites, responded to this review, 10 October 2013
Dear MissKitty777 ,

Thank you for taking the time to fill out our online survey.! Let me begin by thanking your for the kind scores you relayed regarding your recent stay. I have shared your feedback with my housekeeping, maintenance, front desk, and restaurant staff to use as encouragement to continue handling our guests in the most hospitable of manners.
As for you comment regarding your situation in the lounge, I would like to genuinely apologize for any behavior in our lounge that you may have felt was sub standard during your stay. I would like to reassure you that your remarks were addressed by the GM to all lounge staff. We again appreciate your feedback, as it is the only way that we can improve our property to ensure all our guest's wants and needs are taken care of.
I extend an invitation to return to see us, as I know we can more than exceed your expectations on your next trip. I hope you had safe travels upon departure and again welcome you back next time your in town.

Kind Regards,
Hannah Shiver
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
thomasville
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2013

I stayed here one night when I was really tired and it was excellent, the room was clean, they called from the front desk to check on me to see if everything was ok for me and the breakfast buffet was awesome. I highly recommend this hotel. I give it four thumbs up and then some.

Room Tip: easy to get to, on the corner of u.s. 84 and u.s. 231 south
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah S, Manager at Clarion Inn & Suites, responded to this review, 10 October 2013
Dear Pissdaddy B,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Hannah Shiver
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Inn & Suites

Property: Clarion Inn & Suites
Address: 2195 Ross Clark Cir, Dothan, AL 36301-5747 (Formerly Holiday Inn - Dothan South)
Phone Number:
Region: United States > Alabama > Dothan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Dothan
#6 Business Hotel in Dothan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Clarion Inn & Suites 3*
Number of rooms: 143
Official Description (provided by the hotel):
Our full service hotel is located on the corner of Ross Clark Circle and Hwy. 231 South, just 90 minutes to the beautiful beaches of Panama City, FL. We have newly renovated rooms and lobby offering many great amenities. ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Hotel Dothan
Dothan Holiday Inn

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