I was loyal to the Holiday Inn System & Intercontinental Hotels for over ten years. I stayed in many cases months at a time with them when on assignment all over the country. I rated their properties fairly for them when visiting. I helped people out & sent business to them to boot. I had acquired nearly one million hard earned, away from family points with them. Then a very arrogant individual within their company did not appreciate that & the fact that I had used my card & account to help some folks out when they would not have had a place to stay ( I had done this several times). There are several hotel managers that respect this & appreciate it. Some of them no longer do business with them either. Some of them are apparently very confused & still do. I do not. After years of extreme loyalty to them they simply took my points & closed my account, with really no fair & reasonable nor understanding explanation by this individual within their company & no response after several requests from their CEO or president. They made something bad out of something good with nothing in writing regarding the matter. Fortunately one of their good people gave me the heads up on this. Is this the kind of company you want to do business with?
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