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“Friendly Staff? Not So Much...”

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Hampton Inn Enterprise
Ranked #1 of 8 Hotels in Enterprise
Certificate of Excellence
Reviewed 17 August 2007

We are Hilton Diamond members due to my husband's working environment. This helps us a great deal when we decide to go on personal vacations. Recently, we have been using points to stay at hotels, and the Enterprise Hampton is one of Hilton’s lowest point levels (7,500) so we decided to give it a try. Enterprise itself is a great little city and most of the town is incredibly friendly, but there is one lady in particular that is not so friendly. She works at this Hampton. I didn’t take my husbands name when I married, and personally, that is no one’s business but mine. But this woman decided to judge me right from the start. When we made reservations here, I arrived first in a separate car; he had added my name to the reservation so that there wouldn’t be any difficulty when I checked in. That didn’t seem to matter to her, as she scrutinized my ID as if I were a criminal. The man that checked in before me was given a pleasant attitude with a smile and had no trouble at all. I was given a smile until I gave the reservation name, then she seemed to change quickly. Because my name was different than the man’s name on the reservation it was automatically assumed by this woman that I was, well I’m sure you can imagine. The smile disappeared, as did the eye contact. I was given rude service and a difficult check-in, unusual for me considering the normally above average level of attention due to the diamond status. I believe that working in this business, personal judging should be left at home and not brought to the check-in desk. Even if I were not married to this man, I would be horrified at the way I was made to feel by the check-in clerk at this hotel. It was completely unacceptable.

  • Stayed: July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank hiltonlover07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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314 - 315 of 315 reviews

Reviewed 6 August 2007

We stayed at the Hampton Inn 3 August - 5 August 07. My family and I have always tried to stay in a Hampton Inn when we travel because we think they have the best service and the nicest facilities as well as a great breakfast. This Hampton Inn was very nice, but I don't think they are living up to the Hampton INN quality that we have come to expect. First of all, our keys had to be rekeyed because they did not work when we tried to get in our room, our room had a light bulb that was flickering when we turned it on making me feel like I was in a disco. We took it out and switched it with another bulb from a different lamp. There was trash in one of the cupboards in the kitchen, there was only one trash can when there was suppose to be two, and there was running above us at all hours of the night which made it very hard to sleep. Also, someone decided to cut the grass at 7:00 in the morning right outside our window. When I stopped on my way out to go to the bathroom in the lobby there wasn't any working lights. I asked the hotel clerk what happen to the lights and she stated that the Maintenance man had shut off the circuit to the lights because he had to go the store and purchase some more bulbs. I can understand having to replace lights, but to shut off all the lights I thought that was a little too much. I had to go to the bathroom in the dark and I mean pitch black dark. I really feel that this Hampton INN does not live up to its predessors, and hope they will strive to do better in the future.

Stayed: August 2007
3  Thank debnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Enterprise

Address: 8 W Pointe Ct, Enterprise, AL 36330-1393
Phone Number:
Region: United States > Alabama > Enterprise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Enterprise
Price Range: £73 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Enterprise 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to our Enterprise Hampton Inn. Enterprise, Alabama is famous for its Boll Weevil Monument symbolizing the destruction of the local cotton crop which led to agricultural diversity and prosperity in the region. Not surprisingly, the Boll Weevil Monument near our Hampton Inn is said to be the only statue to an insect pest in the world. Explore fantastic museums and monuments and discover plenty of great shopping and dining opportunities, just minutes away. Enjoy a warm welcome at our Enterprise Hampton Inn. Host a meeting in our flexible meeting space or catch up with work in our business center. Start your day right with Hampton's free hot breakfast or if you are in a rush, grab our healthy On the Run Breakfast Bag, available Monday to Friday. After a day of work or play refresh in the pool, re-energize in the fitness center or relax in one of our Guest Rooms or Suites, featuring a clean and fresh Hampton bed(R) and a flat screen television. ... more   less 
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Also Known As:
Hampton Inn Enterprise Hotel Enterprise
Enterprise Hampton Inn

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