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“Nice Place”

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Holiday Inn Express Hotel & Suites Florence
Ranked #4 of 12 Hotels in Florence
Certificate of Excellence
Reviewed 13 December 2012

The hotel appears fairly new and well maintained. The rooms are large, the beds are good, has the standard mini fridge, micro and coffee maker. The internet is fast, the breakfast is standard waffles and muffins. The location is OK, pretty commercial, one restuarant in walking distance, short drive to others. No real home away from home feel, just a little too commercial.

OK for an in and out overnight stay.

  • Stayed: December 2012, travelled on business
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Thank TOM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this reviewResponded 17 December 2012

Thank you for taking the time to let us know about your stay. We appreciate all comments from our guests. We are very glad you enjoyed your stay and hope you will choose our hotel the next time you are in the area.

Sincerely
Glenda Gilliam
General Manager

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Reviews (113)
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95 - 101 of 113 reviews

Reviewed 20 August 2012

When your clock is off - Eastern time and don't want to wake your mate making coffee in the bathroom- well it was a delight to have coffee there, the TV news on. Recently updated so rooms were perfect.

  • Stayed: August 2012
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Thank reneein2art
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this reviewResponded 22 August 2012

Thank you for taking the time to review you stay at our hotel. We welcome all comments from our guests. I am happy to know that we were able to make your stay more enjoyable by having our wonderful Smart Roast Coffee avaiable for you . It was our pleasure to serve you ! We look forward to welcoming you back !

Glenda Gilliam
General Manager

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Reviewed 14 July 2012

We stayed here in Feb. of 2012 for our daughter's birthday. Normally, we stay at the Marriot for things like this, but we couldn't get reduced rates for this particular weekend. We selected the Holiday Inn because it was relatively new, had a pool and was around $100. The room was a standard guest room, it didn't stand out from any other hotel where I've stayed. It was clean and had the normal amenities. When we checked in, we witnessed a lady with her child complaining to the front desk about bites they had received in the pool area. The staff at the desk handled this with professionalism which I respect. Of course, the pool was the reason for our visit so we ventured to it pretty quickly after arriving. The pool is in an enclosed room which holds in the stench of chlorine. Also, the acoustics make it very difficult to carry on a conversation with someone. After spending several hours in the pool, my daughter also had a few bites but we couldn't decide what had caused them. The pool itself had quite a few bugs floating around in it and a film on top of the water surface. However, my daughter upon waking the next morning did not hesitate to want to go back. The breakfast was good and was the only thing that exceeded my expectations. We did visit the pool again until checkout time. All in all, the hotel served its purpose - it provided a clean room, pool, and breakfast at a reasonable price. The staff were friendly and accommodating. There are several good options for food within walking distance (buffalo wild wings, logan's, ruby tuesday's, five guys burgers and fries). So, if I were traveling and just needed those things, this would be a good place. However, if you are wanting something more luxurious, it's not here.

  • Stayed: February 2012, travelled with family
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Thank Summer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this reviewResponded 18 July 2012

Thank you for letting us know about your stay. We appreciate all comments from our guests. Please be assured that the issues you experienced have been addressed. We hope you will choose to stay with us again.

Glenda Gilliam
General Manager

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Reviewed 11 July 2012

I had a pleasant stay at this hotel. Upon check-in, I was 3 to 4 hours early for the normal check in period. The hotel had been full the previous night and housekeeping was still in the process of trying to clean rooms for new arrivals. I explained to the front desk clerk, Zach, that I had been working out in the rain all morning and was soaked from head to toe. Instead of giving me the "sir, we don't have any rooms available yet," Zach expedited calls to housekeeping and got me into a room without hesitation. After arriving in my room, I noticed cleanliness, a spacious bathroom, vibrant room colors, flat screen tv, and most importantly hair free bedding! The pool area and fitness center was a plus for those that work away from home, and the hotel had an overall newer modern look that drew me to it also. Highly recommended for Florence. Please give Zach, housekeeping, and rest of staff credit for making your hotel what it is.

  • Stayed: July 2012, travelled on business
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Thank LifeLikeAGypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

We are so glad you enjoyed your stay with us ! Zach is one of the newest assets to our team and I am sure he appreciates your feedback on the great job he and the rest of the staff are doing. We hope you will choose to stay with us whenever you are in the area. We are working hard to make this your favorite place to stay in Florence !

Glenda Gilliam
General Manager

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Reviewed 26 June 2012

This hotel has to be the nicest in Florence! The outside is very nicely landscaped, kept clean and has small touches like stepping stones from parking lot to the sidewalk! The lobby is very well done. Hotel has a great exercise room, breakfast room with those great cinnamon rolls and a pancake machine! Exercise room had sanitizing wipes for the machines which I love. Rooms were very clean and well appointed. I don't know how old this hotel is, but it looks brand new.

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  • Stayed: June 2012, travelled on business
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Thank Pride1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Thank you so much for letting us know about your stay ! We are very glad that you enjoyed it. Please come back and stay with us again soon !

Glenda Gilliam
General Manager

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Reviewed 18 June 2012

How refreshing it is when you arrive in a new town and are greeted with a friendly smile. It just makes all the difference. This property was a great experience. Tired and hot, once we checked into our room, we checked out the pool. I had a man look and didn't see any towels so went and asked, was told where they were, but found only one. By the time I had got back down in my swimming trunks, there was a big pile of hot fresh towels straight out of the clothes dryer.
The gym had new equipment, the dining room had hot coffee all day and night.
The room was spotless and full of little extras as you would expect (but don't find in all) from most IHG properties. The air con was nice and quiet and the hotel was handy to food and shopping.
I'd definitely recommend a stop here.

  • Stayed: June 2012, travelled as a couple
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1  Thank BluesBro2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this reviewResponded 19 June 2012

Thank you for taking the time to let us know about your stay . We love getting comments from our guests . We look forward to welcoming you back during your next trip to our area !

Glenda Gilliam
General Manager

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Reviewed 27 May 2012

Very nice hotel with clean and comfortable rooms. Nice patio for breakfast and pool relaxation
We had the misfortune to miss the patio opportunity due to maintenance. We also missed the pancakes due lack of mix. And when our beds where made they forgot sheets in one.... Coincidence?

  • Stayed: May 2012
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1  Thank Sefranker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this reviewResponded 29 May 2012

Thank you for taking the time to let us know about your stay with us ! All comments are appreciated. I apologize for the inconveniences you experienced during your stay. Please be assured all issues have been addressed as to prevent recurrence. We look forward to welcoming you back soon !

Glenda Gilliam
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Florence

Address: 180 Etta Gray St, Florence, AL 35630-9574
Phone Number:
Region: United States > Alabama > Florence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Florence
Price Range: £82 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florence 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Our Florence, Alabama hotel's near the Tennessee River. The Holiday Inn Express® Florence Northeast Hotel is located in the northwest corner of Alabama, an area best known for its variety of outdoor activities. As you visit this friendly town, pause to enjoy the surrounding countryside, which includes the beautiful Tennessee River and Pickwick Lake. Business travelers lodging in Florence appreciate our on-site Business Center and 1,008-square-foot meeting room. We are close to many major businesses, including Wise Alloys, TNT Fireworks, TVA (Tennessee Valley Authority), Coca-Cola Bottling Co., Florence Industrial Park and North American Lighting. The University of North Alabama, Eliza Coffee Memorial Hospital and Helen Keller Hospital are located in Florence, Alabama. Our hotel's property is near the Tennessee River, which boasts excellent fishing, swimming and boating. After a busy day on the river, slow down and enjoy a leisurely game of golf at The Shoals, part of the popular Robert Trent Jones Golf Trail. The family can enjoy a visit to the Alabama Music Hall of Fame, as well as the Helen Keller House and WC Handy Birthplace & Museum. You can begin each day with a fantastic meal from our complimentary hot breakfast bar, and while lodging in Florence, our guests can also take advantage of the free high-speed, wireless Internet access we provide in each guest room. Our hotel also features an indoor pool and Fitness Center. Welcome! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florence Ne

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