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“will stay here again”

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Holiday Inn Express Hotel & Suites Foley
Ranked #2 of 9 Hotels in Foley
Jackson, Mississippi, United States
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“will stay here again”
5 of 5 bubbles Reviewed 17 March 2014

the staff was very friendly and helpful. I originally booked one room but upon arrival I needed a second room. The staff was very helpful with making sure that we had everything that was needed. Breakfast was good and the room was clean, the only thing that I did not like was being having a room by the exit meaning that we could hear the door open and close all night.

Room Tip: do not get a room by the exit doors.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 reviews from our community

Traveller rating
    67
    39
    16
    3
    12
See reviews for
58
27
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Baton Rouge, United States
1 review
5 of 5 bubbles Reviewed 12 March 2014

Hotel staff very friendly and ready to help. Our room was clean and quiet at night. The pool looked nice but this was no time of the year for a dip, maybe next time. The hot breakfast was filling and had a large assortment to choose from. My granddaughter found plenty she liked.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Louis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niceville, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

Nice clean hotel. We stayed here for a second time while visiting the area and will probably again. The front desk fellow could have been a bit friendlier. When I asked for my preferred member complimentary water he grumbled that I was not the right level of membership but gave me a water bottle anyway.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kokomo, Mississippi, United States
2 reviews
5 of 5 bubbles Reviewed 6 November 2013

We loved our time at Holiday Inn Express in Foley. The room was very clean and neat. Everyone was very friendly and helpful. Even the toiletries were of very good quality. We will definitely go back next time we travel to Foley.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 28 October 2013 via mobile

I've been forced (due to proximity of hotel to the mall), to stay here numerous times over the past year & a half. Reception has never been up to par, in my opinion. And this time was no different. The man at the front desk barely looked at me when he asked if I had a reservation. Told him my surname and it took him awhile to find it. ??? The card key was already made in its envelope with two others. He provided NO recognition for being a platinum member. In fact, when I asked if I could have a bottle of water for being a platinum member he said they usually have cookies, but they were on order & pointed to a water dispenser in the corner. Got to my room to discover no desk and hardly any outlets. Thought I would just make do when I realized he hadn't even taken the time to write the wifi password on my key card sleeve. Went back down there to get it, looking longingly at the Hampton, which will get all of my business when it opens. This hotel's management needs to provide more hospitality training to its team members. And during the summer, they jack the rates up to an astronomical level. Not an exceptional property by any means.

Stayed October 2013, travelled on business
Helpful?
1 Thank df999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Foley, responded to this review, 14 November 2013
Dear df999,

Thank you so much for taking the time to leave us your feedback. As an IHG Rewards Platinum Elite member we greatly appreciate your loyalty to our brand and hotel. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pensacola
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 22 October 2013

This Hotel is right behind the Cracker Barrel and if you don't know what you're doing... you will be driving around the parking lot looking for the driveway that takes you to the Motel. Some signs pointing to the actual driveway TO the Holiday Inn would be an improvement. But in a great location if you love Cracker Barrel. :)

We stayed in a jetted tub room which was beautiful. Unfortunately, it was on the bottom floor right across from the workout room and right next to the lobby. It definitely was not a quiet room during busy hours of the day but after dark it was very nice and quiet.

They are building a Hampton Inn right next to this Holiday Inn too so the sound of construction was going on during business hours. Not a big deal if you are gone during the day.

Room Tip: If you want a quiet room, the rooms across from the fitness room would not be a good choice.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Foley, responded to this review, 8 November 2013
Dear Valerie D,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments and we will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonesborough, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

Stayed here Tuesday, October 15 thru Friday, October 18 at a rate of $89.00 a night for a King Bed Leisure room. Our stay here was PERFECT!!! The check in went smooth....we arrived around 2pm and the tall man (sorry we did not get anyones names) working the front desk was very helpful and took care of everything requested.
The location was wonderful.....about 10 to no more than 15 minutes from the beachs, next door to Cracker Barrell and across the street from Five Guys, Krispy Kreme, and Chick Fil A.....and Lambert's Throwed Roll Cafe within eyesight and walking distance. Was approx. 30 minutes to Pensacola, FL.
The room was great with plenty of room, two telephones, an easy chair, nice fridge, microwave and a large bathroom and it was VERY clean. Mattress was great. With the construction going on directly in front of the hotel (they're building a new Hampton Inn), the only noise we heard during our entire stay was an occasional door closing but that's to be expected.
The breakfast was also perfect! First day they had cheese omelets, sausage patties, biscuits and pancakes (the have a machine that makes them, all you do is press a button and wait for it come out on your plate)......second day was scrambled eggs, bacon, biscuits & gravy, and pancakes.......third day was cheese omelets, sausage links, biscuits and pancakes. All three days were AWESOME and as soon as someone got up and left a table the host/hostess was right behind them cleaning and wiping the table down.
While eating breakfast the last day of our stay we overheard the hostess talking to the couple sitting next to us. She was the head of housekeeping and was filling in that morning for someone else before her housekeeping shift and after being told how nice and clean everything was she said that she personally checks and approves every room as they are cleaned before they're cleared for check ins. This explains why our room was perfect when we arrived and every day while we were there. Great job!!!
Check out was as quick as it could get. Woke to found our bill slipped under our door, dropped key cards at the desk and the fellow at the desk told us they hoped to see us again soon and we were on our way.
In closing, I have traveled across 39 of the 50 states and usually stay at Hampton Inns (stayed at Hampton Inn & Suites - Orange Beach Gulf Front last fall) or Hilton brands since I'm a Hilton Honors member. In all our travels this hotel/property is one of the best if not the best! To the owner(s) / management....you have a great crew that takes pride in their work and it shows! Because of their work, we will absolutely stay here again over any other property even with a Hampton Inn going up across the street. You could not get a better value for your money!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Foley

Property: Holiday Inn Express Hotel & Suites Foley
Address: 3155 Abbey Lane, Foley, AL 36535
Phone Number:
Region: United States > Alabama > Foley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Foley
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Foley 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The area s newest hotel,The Holiday Inn Express & Suites Foley Hotel is your haven on white sands. Come down South and spend a few days relaxing at our hotel along the Gulf Coast. The areas best shopping, Tanger Outlet Center, is within a black and a half from our front door. Our homey accommodations is located minutes from popular area attractions and beaches. Tucked away on the Gulf Coast shoreline, our hotel, which is located near Gulf Shores Beach and Orange Beach, is just four miles away from the white sands of the Gulf of Mexico . There are also several nearby Gulf Coast attractions, including Waterville Water Park and The Track Recreation Center . Spend a day with the family sliding down water slides, or go racing on go-karts, which is also close to our hotel. Or, you can take a day to go shopping at the Tanger Outlet Center, just around the corner from our hotel front door. If you are in Foley for business, the Foley Civic Center, BF Goodrich and Vulcan Materials Company is a short distance from our hotel. If your in the area for sports, our hotel is located at the center of all three Sportsplexes. Our Foley hotel offers free high-speed Internet access throughout the premises. You can connect in your room or while sitting next to our outdoor heated pool and whirlpool spa. Stay Smart at the Holiday Inn Express and Suites, Foley. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Foley
Foley Holiday Inn

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