My family travels a lot and since we have dogs we stay at LQ hotels due to their dog friendliness. As an Elite member I have become accustomed to 1. being greeted as an Elite member 2. express check in and 3. Free bottled water. These are things that I am supposed to receive as an Elite member but I did not receive any of these at this hotel. At check in I was told I had a 1st floor room until they found out that I had my dogs. Then we were moved to the 3rd floor. Why would you put dogs on the 3rd floor of a hotel? Although we were told that the pool was open I did not allow my children to swim in it due to the fact that the water level was below the filter so the water was not being filtered. I was told that the chemicals were at the correct level so we could swim in it... When I asked why the pool level was low the manager stated that the filler nozzle had been broken and that she did not have a water hose that she could use... We have stayed at this hotel before but the service and cleanliness of the hotel have gone down.
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