We were by greeted by a smiling friendly front desk clerk named Philnetra. She immediately welcomed us as platinum members and offered us the choice of bonus points or complimentary bottled water/treats. She offered us an upgraded room at no additional cost. When we got to the room, the neighboring room had their door propped open and were being noisy. We walked back to the front desk and Philnetra(as nice and friendly as before) switched us to the same type of room on the next floor. When we entered this room it had a strong odor of cigarette smoke. We dreaded having to ask Philnetra to move us again, but she was so nice about it and remained very professional. When we entered room #3, the phone started ringing and it was Philnetra calling to make sure everything in that room was satisfactory. She gave us 500 extra bonus points for our trouble, when it really wasn't the hotel's fault that someone was being noisy next to the 1st room or that some idiot had smoked in a nonsmoking room in the 2nd room. Philnetra provided customer service that was above and beyond any I have seen at a hotel front desk.
Hot coffee, freshly baked cookies and cold fruit punch were available in the lobby in the evening.
The breakfast buffet was well stocked and had more offerings than many that I have seen elsewhere(although my husband missed having a waffle maker!)
The hallways had nice clean wallpaper and new looking carpet that was very clean. The room was clean and the beds had very nice linens and were made up without a wrinkle and tucked in just so. The bed was very comfortable.
The TV was a flat screen with Direct TV with one of the better plans that include HBO.
We would stay here again.
- Official Description (provided by the hotel):
- Stay Smart at the Holiday Inn Express Hotel & Suites Fultondale, Alabama. This hotel is located north of Birmingham off of I-65 at Exit 267. Our hotel provides a traveler with a modern, fresh, clean and upscale atmosphere, excellent location and services that you need, such as: in-room high speed internet access at no cost, complimentary continental breakfast bar,now including hot breakfast items, outdoor swimming pool, meeting room, free local calls, and daily newspaper. The hotel is located adjacent to restaurants like Outback Steakhouse, O'Charleys, Doodles and fast food restaurant. We are also within 10 minutes from downtown Birmingham or the Birmingham Airport. Legion Field is 8 miles from the hotel. Southeastern Trucking, Thompson Tractor, Altec, Apac, Alabama Power and Burlington Northern Railroad are just a few of the companies within minutes of the hotel. ... more less
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- Also Known As:
- Holiday Inn Express Fultondale Hotel Fultondale
- Holiday Inn Fultondale