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“Friendly staff”

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Baymont Inn & Suites Fultondale
Ranked #7 of 8 Hotels in Fultondale
Indianapolis, Indiana
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Friendly staff”
Reviewed 17 June 2014

Very easy to find, close to the interstate, close to restaurants and shops. We had a room on the first floor, which we expected to be noisy. Not so. Our room was very quiet and pleasant. Beds were firm and very comfortable. The hotel seems to be undergoing renovations, as the bedroom was updated but the bathroom was not. The staff was very friendly and polite, and the breakfast was above average. We travel through Birmingham every couple of years on our way to Pensacola/Gulf Shores. We will certainly stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gibb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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59 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

First - the good - We stayed four nights and the staff was wonderful - Philnetra was always smiling and happy and when we checked in and didn't have a refrigerator in our room, because they are only available in King rooms (ours was a double), Wendy (I think) worked to get us one and Stephen had it delivered within the hour. Breakfast each morning was good also. The not so good has to do with the location and cleanliness of our room. Our room was handicap accessible and was almost right in the lobby with an outside tile floor - convenient yes, but it was very, very noisy - the hotel was full due to two girls softball teams arriving while we were there - we could hear every sound from the lobby, up and down the halls, doors slamming, loud talking and laughter, and it sounded as if there were a herd of elephants above us. Also, the room was not very clean - the carpet, and the bathroom were pretty bad and showed many signs of wear. We did not complain, nor ask to be moved, as we did need the accessible room for my mom, so from that perspective, we didn't give the staff an opportunity to make it better, although I am sure they would have tried - as I said, they were very accommodating.

Room Tip: Don't stay on the first floor near the lobby.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Baymont Inn & Suites Fultondale, responded to this review, 3 July 2014
Dear Lisa M,

First of all, thank you very much for choosing our hotel. We continuously strive to accommodate all of our guests and their needs and we are glad to have the opportunity to do that for you during your recent stay. We pride ourselves on excellent customer service and we thank you for your wonderful comments about our staff. Your feedback makes it all worth our efforts. I do want to take the time to apologize for the inconvenience you had with regards to the cleanliness of the room and the noise challenges. Please be assured that your comments will be acted upon to ensure similar situations can be avoided.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evansville, Indiana
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 May 2014

We were by greeted by a smiling friendly front desk clerk named Philnetra. She immediately welcomed us as platinum members and offered us the choice of bonus points or complimentary bottled water/treats. She offered us an upgraded room at no additional cost. When we got to the room, the neighboring room had their door propped open and were being noisy. We walked back to the front desk and Philnetra(as nice and friendly as before) switched us to the same type of room on the next floor. When we entered this room it had a strong odor of cigarette smoke. We dreaded having to ask Philnetra to move us again, but she was so nice about it and remained very professional. When we entered room #3, the phone started ringing and it was Philnetra calling to make sure everything in that room was satisfactory. She gave us 500 extra bonus points for our trouble, when it really wasn't the hotel's fault that someone was being noisy next to the 1st room or that some idiot had smoked in a nonsmoking room in the 2nd room. Philnetra provided customer service that was above and beyond any I have seen at a hotel front desk.
Hot coffee, freshly baked cookies and cold fruit punch were available in the lobby in the evening.
The breakfast buffet was well stocked and had more offerings than many that I have seen elsewhere(although my husband missed having a waffle maker!)
The hallways had nice clean wallpaper and new looking carpet that was very clean. The room was clean and the beds had very nice linens and were made up without a wrinkle and tucked in just so. The bed was very comfortable.
The TV was a flat screen with Direct TV with one of the better plans that include HBO.
We would stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ramblingroses79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlon C, Director of Sales at Baymont Inn & Suites Fultondale, responded to this review, 8 May 2014
Dear Rambelingroses79,
We are pleased you enjoyed your stay here at this IHG property Holiday Inn Express and Suites Fultondale AL.
There are situations and circumstances that would sometimes direct our stay to be less than perfect, then there are team members like Philnetra that will go that extra distance to insure your stay is perfect.
We hope as you travel with our IHG hotels, and come back through this friendly city of Fultondale AL you will be able to enjoy some of our local flavor. We are less than 10 minutes from the uptown-downtown district. This district includes everything from Jazz, fine dining, Civil Rights & Museum of Art to Historic Properties.
This friendly City of Fultondale offers great food, safe location, a water park and a host of shopping.
It was our pleasure to meet you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fultondale, Alabama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2014

On our way to Florida when we got stuck in the great freeze of 2014 that hit Birmingham and surrounding areas. Pulled off of I 65 to Fultondale. Stopped at the hotels in town. No rooms left BUT Holiday Inn offered us shelter. The manager opened up the lobby and meeting room for travelers. He not only was concerned for our safety but when cancellations came he offered us and others rooms. The room we had was clean, warm and nice!
Holiday Inn you should be proud of your General Manager Marlon Cole. We have told all our friends and relatives coming south to stay at Holiday Inn Express in Fultondale!
Wisconsin Traveler

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlon C, Director of Sales at Baymont Inn & Suites Fultondale, responded to this review, 1 February 2014
Dear Pat R,
This great storm hit us all by suprise. We are so happy that you made it safely to our convinient location off I65 in Fultondale Alabama. We know those warm cinnamon rolls were just the right special something to make you feel at home on those cold days! We appreciate your kind review of your stay and hope to see you and your family as you travel in the future! Maybe next time, you can schedule a trip here to see the beauriful things our city has to offer.Please feel free to contact us for any future reservations!
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Peoria, Illinois, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 November 2013

Looking for a nice hotel near Birmingham, AL? About thirty miles north is Fultondale, AL, the Holiday Inn Express is a few minutes off I 65. Nice hotel, very clean! The staff was very friendly and courteous. The complimentary breakfast was very good with several choices. There are several other businesses close by, we got in too late for diner.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlon C, Director of Sales at Baymont Inn & Suites Fultondale, responded to this review, 18 November 2013
Mike, We are so happy you chose to stay with us at The Fultondale Holiday Inn Express and Suites. We pride ourselves on our friendly staff. Less than 10 miles from Birmingham city center, we know you found many exciting things to do.
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al
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2013

very nice staff, room nice. will stay again had a reunion with friends. all types of eating in walking distance of hotel. close to I65. breakfast was great for hotel food. would reccomend to all. close to lassiter drag way..

Room Tip: rooms next to out back, great.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank monkey11Al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlon C, Director of Sales at Baymont Inn & Suites Fultondale, responded to this review, 18 November 2013
Dear Monkey11Al,

It was a pleasure having you here at The Holiday Inn Express and Suites in Fultondale. . We pride ourselves on our friendly guest service. Our Smart express Start breakfast just can't be beat with those yummy cinnamon rolls. We value your opinion and look forward to your next visit with us!
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Niceville, Florida
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 October 2013

We pulled into this hotel at 12:30 am. The front desk clerk was very helpful. He was going to give us our AAA discount but when he saw my husband's military id he gave us the cheaper military rate. The room was good. The continental breakfast was nice. Location is right off I-65 just north of the Birmingham city limits.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NiceFLTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlon C, Director of Sales at Baymont Inn & Suites Fultondale, responded to this review, 18 November 2013
Dear Nice FL Traveler,

We pride ourselves here on our friendly agents. We are pleased that you found us to be conveniently located just off I 65. We hope you enjoyed our Fresh Smart Start Breakfast!
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Additional Information about Baymont Inn & Suites Fultondale

Property: Baymont Inn & Suites Fultondale
Address: 1733 Fulton Rd, Fultondale, AL 35068-1669 (Formerly Holiday Inn Express Fultondale)
Phone Number:
Region: United States > Alabama > Fultondale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Fultondale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Fultondale 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites Fultondale, Alabama. This hotel is located north of Birmingham off of I-65 at Exit 267. Our hotel provides a traveler with a modern, fresh, clean and upscale atmosphere, excellent location and services that you need, such as: in-room high speed internet access at no cost, complimentary continental breakfast bar,now including hot breakfast items, outdoor swimming pool, meeting room, free local calls, and daily newspaper. The hotel is located adjacent to restaurants like Outback Steakhouse, O'Charleys, Doodles and fast food restaurant. We are also within 10 minutes from downtown Birmingham or the Birmingham Airport. Legion Field is 8 miles from the hotel. Southeastern Trucking, Thompson Tractor, Altec, Apac, Alabama Power and Burlington Northern Railroad are just a few of the companies within minutes of the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Fultondale Hotel Fultondale
Holiday Inn Fultondale

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