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“OK for off the beach”

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Holiday Inn Express Hotel & Suites Gulf Shores
Ranked #11 of 25 Hotels in Gulf Shores
Certificate of Excellence
Reviewed 31 July 2014

Spent two night at the Holiday Inn Express. The hotel was clean, staff efficient and courteous. Rooms were of a decent size and quiet. Plenty of pillows. Beds were not that comfortable, seemed to be worn and probably needs replacing. Loved the shower head. Good power and plenty of hot water. The lighting in the bathroom was horrible. HORRIBLE to the point I had to put my make up on standing by the window with a hand held mirror. Also no fan in the bathroom so the mirror steamed up but I suppose that really doesn't matter since it's too dark to use the mirror anyway. We did not eat the breakfast.

This place was just okay. I'd probably be alright with staying here again if I couldn't get a hotel on the beach. It could be so much more.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank VeeBee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this reviewResponded 1 August 2014

I just wanted to extend to you my deepest apologies regarding the issues you experienced with your reservation. We strive to provide a comfortable and peaceful setting for the frequent traveler, and can certainly understand how experiencing the issues you have endured while at our property can leave you with a negative opinion. We will take this feedback seriously in making change to advance our property.

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141 - 147 of 242 reviews

Reviewed 25 July 2014

Stayed for a few days last week. This is a typical Holiday Inn Express - no frills, but also won't break the bank. All staff were pleasant and personable. My husband and I enjoyed the included continental breakfast each morning. The breakfast stations were PACKED whenever fresh eggs and biscuits were set out. Unfortunately, there are only 2 elevators, and they are used heavily. You will wait each time. This is a design flaw; there should be centrally located stairs to go up and down. Also plenty of little children! I was not prepared for all the little ones running around. We got in late our first night, around 10:30pm or so, finally went to bed around midnight. There was a child periodically laughing and shrieking in a neighboring room. Granted I am a light sleeper and had to put in ear plugs to drown out the noise. My husband (the heavy sleeper) was not bothered at all, but I couldn't believe parents would allow their child to be up playing at that hour! Also, the drapery closes in the center of the window, which allows light in the center where the drapes meet. I would change this so that the drapery closes over the entire window (not two separate panels) to fully block the light from entering the room. Overall, I may stay here again if a better price/property wasn't available elsewhere.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank mdlubsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this reviewResponded 10 August 2014

Dear mdlubsu,

Thank you for taking the time to post a review of our property. I am glad you like the staff service and breakfast selection received. Please accept my sincerest apologies for the inconveniences you encountered during your stay due to the noise levels. We will certainly discuss your comments with the appropriate department. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 24 July 2014

Laptop was stolen here, after staying only one day. Hotel would not help in any way. All I got was "We have no laptop in our lost and found." Of course there isn't. Most would not turn in something so valuable, but rather keep it for themselves. I would think a staff manager could personally check the room i stayed in, or check employees to ensure none of them had it.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank tork1823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this reviewResponded 9 August 2014

Dear tork1823,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Gulf Shores.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed 20 July 2014 via mobile

I stayed one night on my way along the gulf coast. The room was clean and comfortable and the hotel was walking distance to a grocery store and restaurants.

This is your typical Holiday Inn Express. Good service, good rooms, good breakfast and good value.

Stayed: July 2014
Thank RoadtrippingGirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

This hotel is centrally located. There is nothing really special, just what you would expect from this kind of property. The pool and fitness room are small. The breakfast was the usual American hotel continental fair ( lots of donuts and carbs). The rooms were clean, it was less expensive than the beach front hotels, and it was fine for a short say.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Amondowny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this reviewResponded 28 July 2014

Dear Amondowny1,

We value all feedback we receive from our guests as it allows us to improve and provide the best experience possible. I am happy to read our hotel location worked well for your travel needs. I am sorry to learn that some aspects of our hotel facilities and amenities fell short of your expectations. Please be assured that we do take all feedback seriously, and we will look into them accordingly.

Thank you again for your feedback. We look forward to serving you again soon.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

We booked a queen deluxe room and I was very pleased with the room. It was spacious and very clean. Staff was mostly friendly, with the exception of one night clerk our last night there. The pool is extremely small and one group that was staying at the hotel monopolized the pool the entire time we were there so no one else got to use it. The same group's charter bus kept blocking the view of the street and made it hard to pull out of the parking lot. (not really the hotels fault, but the manager could have spoken with the bus driver and didn't). The hotel is a little further from the beach then I thought, but again, not the hotels fault, I should have researched better before booking. I was overall pleased with the room and the value for my money.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank SheliaMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

My family stayed here for a weekend in late June. The price was lower than the beach front hotels. Although it was a little inconvenient having to drive to beach, it was just a short trip away. The rooms were clean and spacious. The sink was located inside the bathroom unlike most hotels. That was a little inconvenient for us. Also the shower drained slowly. Staff was friendly and helpful. The free breakfast was great offering pancakes and eggs along with the usual offerings (bagels, muffins, cereals, etc.). Our GPS had trouble finding when we used the address, but the iPhone had no problem showing us the way.

  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this reviewResponded 25 July 2014

Dear C M,

Thank you for taking the time to share your thoughts regarding our hotel. I am delighted with your positive comments about our rooms, staff and breakfast served. However, it is regrettable to learn that the set up of our bathrooms did not work for you. We apologize for any inconvenience this may have caused especially with the shower drain. Your comments are highly appreciated and I am confident that our management will look into this and make the appropriate fix in a timely manner.

I hope that you give us another chance to provide you with a more satisfying stay in the future.

Sincerely,

Faith R
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Hotel & Suites Gulf Shores

Address: 160 West Commerce Avenue, Gulf Shores, AL 36542-3498
Phone Number:
Region: United States > Alabama > Gulf Shores
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 25 Hotels in Gulf Shores
Price Range: £57 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Gulf Shores 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Your search for Gulf Shores best lodging value ends here! The sugar white sands of Gulf Shores is only moments away from the areas newest hotel, The Holiday Inn Express & Suites of Gulf Shores, AL. Our promise to you is a great room with great service and incomparable value. Whether you are traveling on business or pleasure, the Holiday Inn Express and Suites of Gulf Shores is sure to have a room or suite to meet your needs. Let us be your host to a great getaway! Our property is conveniently located in the heart of all the main attractions and world renowned restaurants that make Gulf Shores and Orange Beach, the premier vacation destination in southern Alabama: Waterville USA, Alligator Alley, Tanger Outlet Center, The Track, Adventure Island, Lambert's Cafe, The Hangout, Adventure Island and the Gulf Coast Zoo just to name a few! If you decide to take a break from the beach, we invite you to take advantage numerous championship golf courses and outstanding charter fishing opportunities. Travelers are encouraged to spend some time at the areas best shopping complex, Tanger Outlet Mall. The kids are sure to enjoy Waterville Waterpark and the go-karts at the Track Recreational Center. Companies like BF Goodrich and Vulcan Materials Company anchor a vibrant business community. Great Gulf Shores shopping, restaurants and entertainment reside only a few footsteps from our front door. We welcome you to experience all that the great coastal community of Gulf Shores, Alabama has to offer. Stay Smart at the Holiday Inn Express and Suites of Gulf Shores. ... more   less 
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Also Known As:
Holiday Inn Express Gulf Shores Hotel Gulf Shores

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