me and my husband arrived at the hotel and had to wait to see if someone was running the front desk, when they did come to the front desk, then they proceeded to check us in, she never smiled or said thank you or enjoy your trip, then on the last evening, my husband was on the toilet and something heavy and wet fell on his head and all in the bathroom, the ceiling fell out from a bad water leak, then we called and they moved us to the room right next door, where we were unable to watch t.v or take a well needed nap because of the loud hammering and drilling and also lauging and arguing that was going on from the workers fixing the leak in the room we were just moved out of. The room we stayed in smelled horrible and had roaches and just wasnt clean, the carpet was terrible. the outside area had litter and cigarette butts all over, flower pots filled with water to put cigarettes in that smelled horrible, both the indoor pool and the outside pool was not sanitary, candy wrappers, beer bottle tops in the pool, why couldnt maintenance keep it up better, there were very few people there when we were there, and i know any of us didnt make the mess because allthe guest were talking about how messy and dirty the area was. when we checked out the lady didnt smile or even make eye contact with us or even say thank you or didnt even ask us how we enjoyed our trip. maybe it was best , because only had she asked were we even going to say anything, we were just ready to get out!!!!
the pictures on the website are so misleading. we will never stay there again, we will be willing to pay doulbe to stay at a nicer condo.
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- Also Known As:
- Best Western On The Beach Hotel Gulf Shores
- Gulf Shores Best Western
- Best Western Gulf Shores