We had our first problem ten minutes after arriving. We checked into our room only to see that one of the beds had clearly been laid on. The pillows were crumpled and the bedspread was obviously moved. Immediately, the front desk called and said they needed to move us to another room because the tv did not work in our room. A hotel clerk met us upstairs (with her daughter and husband) with the keys to our new room. We left for dinner and some fun only to come back to find that the tv in our new room did NOT work. The night clerk seemed very frustrated that we would ask for help with it and could not help. The tv was fixed by a repairman the next day, BUT our room was NEVER cleaned. We politely tried to discuss our disappointment in service with the front desk at checkout, but the desk clerks did NOT care. They handed us a receipt and said, "Have a good day." We checked out on June 15, 2014. I will never go back to this hotel.
- Official Description (provided by the hotel):
- The new state-of-the-art lobby at The Courtyard by Marriott Gulf Shores Craft Farms features flexible spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via the GoBoard. The highlight of the new lobby experience is The Bistro - Eat.Drink.Connect. which provides healthy offerings in the morning, plus dinner service with cocktails in the evening. Our Gulf Shores hotel is located at the gateway to Alabama's Gulf Coast and is nestled on the front edge of Craft Farms - a coastal golf resort. The Courtyard is only 3.5 miles north of Gulf Shores beaches. Enjoy spacious accommodations with luxury Marriott Bedding, free internet-access and an ergonomic work space. Stay in shape while traveling in our hotel fitness center or seasonal swimming pool. Additional amenities our hotel offers is a business center and boarding pass printing station. Your stay at the Courtyard by Marriott Gulf Shores Craft Farms is sure to be more comfortable, productive and enjoyable than ever before. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Gulf Shores Craft Farms Hotel Gulf Shores
- Courtyard Gulf Shores
- Gulf Shores Marriott
- Gulf Shores Courtyard