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Reviewed 7 August 2018

Was not a memorable visit. Front desk was not helpful or polite to me. Breakfast food was cold and room was hot and did not cool till half way through the night. No towels at the pool but other guests were very polite and kind. My favorite part about the south!

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Country Inns & Suites By Radisson
Thank lsm764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeffrey a, Front Office Manager at Country Inn & Suites by Radisson, Homewood, AL, responded to this reviewResponded 8 August 2018

Dear lsm764,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Should you have any concerns during or after your stay, please reach out to any of our employees directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

At our arrival the front desk was empty, and when the attendant walked in a few minutes later she yelled across the room "what is your name". We have travelled all over the country and never experienced this kind of reception.
The next situation was totally unacceptable. How would you, or for this matter anyone else feel, when coming back to your hotel room at night finding the door open with all of our belongings inside, and the AC unit removed for cleaning? We were shocked when we found our door open. When we wanted an explanation from the front desk attendant he acted like he didn't know what was going on. He gave us a business card of a front desk manager to contact the next morning. We had to wait another hour in a hot and sticky room before the AC unit was reinstalled. The next morning we found out that person we were directed to no longer worked at this establishment. We ask to speak to the current manager who was not available, so we left our phone number, but he never called. We understand that maintenance has to occur from time to time, but wouldn’t it be proper to inform guests of this being done? Even just to give guests a choice of staying while maintenance is being done, or looking for accommodations elsewhere. There was no apology or explanation from anyone at this establishment. The attitude at this establishment is “we can do what we want, no explanation needed”. How sad.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
Thank brigittec748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeffrey a, Front Office Manager at Country Inn & Suites by Radisson, Homewood, AL, responded to this reviewResponded 8 August 2018

Dear brigittec748,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service. We hope for another opportunity to exceed your expectations.

Should you have any concerns during or after your stay, please reach out to any of our employees directly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

Great hotel & location. Quiet & clean. Front desk prompt & attentive. Didn't have opportunity to use pool but sat out by it; small but clean. Breakfast good but lacking in eggs; besides bacon, everything was carbs.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank AtHomeHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeffrey a, Manager at Country Inn & Suites by Radisson, Homewood, AL, responded to this reviewResponded 25 July 2018



Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
jeffrey a, Front Office Manager at Country Inn & Suites by Radisson, Homewood, AL, responded to this reviewResponded 20 July 2018

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Reviewed 17 July 2018 via mobile

We didn’t actually stay. There was a major “cleanliness” issue, so we left. We were issued a refund upon showing the clerk the problem. Other than the one major problem, it was “just ok”. We might have tried to tuff it out if it wasn’t for the issue.

Stayed: July 2018, travelled with family
Thank GrandTour762762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeffrey a, Manager at Country Inn & Suites by Radisson, Homewood, AL, responded to this reviewResponded 18 July 2018

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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