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“Fantastic staff”

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Microtel Inn & Suites by Wyndham Hoover/Birmingham
Ranked #7 of 9 Hotels in Hoover
Reviewed 11 June 2014

I was traveling home from my fathers funeral when I had some mechanical trouble, limped into the parking lot with my 12 year old son after driving 24 hours, the night person was very friendly, and seemed to sympathize with my issue. Gave us a double room, and ensured us the truck would be safe in the parking lot (we were too tired to secure the stuff in the bed for the night). The next morning everything was as we left it, we paid for the room another night while waiting for the tow truck (was a 4 hour drive to us). The day staff tried to talk me out of it telling me I could use the lounge instead of paying the rate (that was lower than the nasty places where I live). Overall they made a horrible experience tolerable. My son also wants to make sure everyone knows they have the best breakfast muffins he's eaten

  • Stayed: June 2014, travelled with family
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Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MicrotelHoover, General Manager at Microtel Inn & Suites by Wyndham Hoover/Birmingham, responded to this reviewResponded 3 August 2014

Wow Stephen! We are extremely happy to hear from you and your son that you liked our hotel staff very much, specially staff and muffins. Thank you for taking the time for your review and kind words. It was a pleasure having you visit with us. Knowing that our guests had a good stay is very important to us. This is what we do and who we are. Look forward seeing you again soon.

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361 - 367 of 611 reviews

Reviewed 10 June 2014

Nice location but the Hotel was horrible. The carpet was disgusting-very soiled and dirty, as was the window seat cushion. This was just an overnight rest stop for us on a long drive to Texas, but we were not as well rested because we felt uneasy because of the low level of cleanliness of this hotel. The public areas of the hotel are fine but not the rooms. The breakfast was marginal.

I am shocked that this hotel is considered a Trip Adviser Certificate of Excellence. It makes me wonder if Trip Advisor ever visits these hotels before giving this award. I used to rely on Trip Advisor's ratings but will never trust them again.

Room Tip: Don't Stay Here!!!
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  • Stayed: May 2014, travelled with family
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Thank NC_Traveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MicrotelHoover, General Manager at Microtel Inn & Suites by Wyndham Hoover/Birmingham, responded to this reviewResponded 3 August 2014

Thank you for your receipt review for Microtel Inn & Suites in Hoover/Birmingham(Galleria Mall). We always appreciate hearing from our guests - including when comments help identify ways we can improve. We along with dedicated room attendants and front desk sales are absolutely sorry for the room that you had checked into. We have a very good maintenance program in place to shampoo carpet at regular interval. It is our hope to have you stay with us again if you find yourselves in Birmingham area again. We would do our best to make your stay enjoyable. Please call us directly and we will do best we can.

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Reviewed 8 June 2014

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Aaron F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_MicrotelHoover, General Manager at Microtel Inn & Suites by Wyndham Hoover/Birmingham, responded to this reviewResponded 3 August 2014

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Reviewed 4 June 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Lacey W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_MicrotelHoover, General Manager at Microtel Inn & Suites by Wyndham Hoover/Birmingham, responded to this reviewResponded 3 August 2014

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Reviewed 30 May 2014

Would definitely stay here again. Staff was very friendly and courteous. Room was very clean and lighting was great. I hate staying in hotels where the lighting is insufficient! This property was a pleasant surprise!

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_MicrotelHoover, General Manager at Microtel Inn & Suites by Wyndham Hoover/Birmingham, responded to this reviewResponded 3 June 2014

Thank you Lisa of staying at Microtel Inn near Galleria Mall and thanks for taking time to review our property. We truly appreciate you taking the time to review our hotel and glad that you enjoyed your stay. We look forward for your next visit to Birmingham and stay with us. Please call hotel for any details and for your reservation and we would be more than happy to take care of it.

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Reviewed 28 May 2014

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Clarence S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_MicrotelHoover, General Manager at Microtel Inn & Suites by Wyndham Hoover/Birmingham, responded to this reviewResponded 3 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 May 2014

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Shaun S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM_MicrotelHoover, General Manager at Microtel Inn & Suites by Wyndham Hoover/Birmingham, responded to this reviewResponded 3 June 2014

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Additional Information about Microtel Inn & Suites by Wyndham Hoover/Birmingham

Address: 500 Jackson Dr, Hoover, AL 35244-1031
Phone Number:
Region: United States > Alabama > Hoover
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#6 Business Hotel in Hoover
Price Range: £56 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Microtel Inn & Suites by Wyndham Hoover/Birmingham 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Relax in our newly designed smoke free rooms, featuring HD Flat Panel Televisions. Our spacious suites include a sleeper sofa, microwave, and refrigerator. Bring your laptop and enjoy complimentary wired and wireless high speed Internet. Sleep on our “Dream Well” bedding and wake up to our complimentary continental breakfast. Come see for yourself how Microtel Inn & Suites is the ideal choice for value and guest satisfaction. ... more   less 
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Also Known As:
Microtel Inn & Suites Birmingham - Hoover - Galleria Mall Hotel Hoover
Microtel Inn And Suites Birmingham - Hoover - Galleria Mall
Microtel Hoover

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