I'm usually happy with any Marriott property, but not with this one. First of all the elevator wasn't working so we had to carry our luggage up 2 flights of stairs. Then I requested non-down pillows. I was told the hotel didn't have any down or feather pillows ONLY to learn once I went to bed that my pillows were down! I have a severe allergy to down so it's very important that I don't come into contact with down. The next morning I spoke with the manager and he was very rude. He was smiling and his voice was pleasant BUT he kept asking me "What can I do to resolve this?" Instead of him telling me how he was going to resolve it! I said educate your staff and after him continuing to ask me, I finally said you can comp my room for the night. He said ok and he did comp my room for the night but then he said "Will this make you happy?". I was so angry because he implied that I was trying to get out of paying for my room and totally ignoring the fact that his staff had put my health at risk. I will never go back to this hotel ever!!!
- Official Description (provided by the hotel):
- Reserve comfort and convenience when staying at Courtyard Birmingham Hoover. Our hotel is conveniently located within walking distance from Riverchase Galleria and 15 miles away from downtown Birmingham's attractions, entertainment and dining. Whether your visit is for business or leisure, our hotel offers complimentary Wi-Fi in our large accommodations. Utilize our on-site fitness center to keep you active while on the road and also enjoy our outdoor pool with family and friends. Host your business meetings in any of our two flexible meeting spaces featuring AV equipment and catering services, ideal for gatherings with up to 40 attendees. After a successful day, head to The Bistro, featuring tantalizing dinner options with your choice of a cocktail, beer and wine. Retire to your accommodations and spread out in our plush bedding dressed with crisp linens and fluffy pillows for a restful night in Alabama. Upgrade to comfort when booking a stay at Courtyard Birmingham Hoover. ... more less
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- Also Known As:
- Courtyard Birmingham Hoover Hotel Hoover
- Courtyard Hoover
- Hoover Marriott
- Hoover Courtyard