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“Well kept inn with a helpful staff”

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Hilton Garden Inn Huntsville South
Ranked #13 of 53 Hotels in Huntsville
Certificate of Excellence
Winter Haven, United States
1 review
“Well kept inn with a helpful staff”
Reviewed 21 February 2014

This hotel is clean and well maintained The hotel is off the highway so there is not a lot of outside noise. My only complaint is that they charge for the breakfast bar. Six dollars is a little much for fruit, cereal and muffins. On the other hand eight dollars is not much for the hot cooked to order breakfast.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 25 February 2014
Thank you for such a nice review of our hotel the Hilton Garden Inn Huntsville South. We hope to see you again on your next visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 19 February 2014

Had requested a non somking room but was booked into a room smelling all but tobacco.The waiting staff in the the dinnig room during breakfast on two seperate days left me sitting for 20 - 30 minutes without taking my nreakfast order. Was not offered any coffe or water yet alone a menu. I got up and left and to them it was just another day in paradise.I stayed at this hotel for seven days and every morning bought breaksfast from elsewhere. Shame on you all!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank johannesn916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 25 February 2014
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry for the inexcusable level of service. We are always looking for ways to improve our guest experience and your review will help us accomplish that. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Jordan, United States
1 review
Reviewed 17 February 2014

This visit was exceptional. The weather was formidable with ice and snow ruling. The staff placed all the visitors welfare as their priority. The lobby with the fireplace and the restraint made venturing out not necessary. The food was excellent and I felt at home with the warm reception the staff offered frequently as I dined.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Travis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 25 February 2014
We are glad to have given you a good experience during the bad weather and would like to thank you for such a nice review of our hotel the Hilton Garden Inn Huntsville South. We hope to see you again under better weather conditions. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrentham, Massachusetts
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 February 2014

Just completed a week-long stay. This Hotel is your standard HGI - clean, organized, great bed, plenty of power outlets and a modern TV. Internet is fast.

The problem is the staff. Breakfast every morning is a comedy of errors with slow service, food running out, the cook forgetting side items, a Veggie Omelette filled with Bacon, and the silverware - often none to be found - I learned to butter my toast with my finger on this trip.

Then there is the guy behind the check-in counter. Couldn't find an individual with less enthusiasm and energy if you tried. There must be something REALLY interesting on his computer screen because you almost have to walk up and smack him in the face just to get his attention.

I'd stay here again - but will go elsewhere for breakfast in the morning. It is not part of the Hotel charge anyway.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank My_Take_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 11 February 2014
Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers like yourself. Once again, the time taken along with the effort made to share your observations with us is most appreciated.
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Covington
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2014

The staff was phenomenal. Consistent service. Everyone was great. Nice rooms. Everything looks newly renovated. I felt like I was in a luxury hotel because everything was so nice. Would definitely return here.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 7 February 2014
Your complimentary review of our hotel the Hilton Garden Inn Huntsville South is much appreciated! Hopefully, we'll have the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
roswell, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 2 February 2014

This property is a good value for business customers. It has very good amenities especially the in room dining after a long day and great movies to choose from on the television. The breakfast bar in the morning has a good selection to include eggs cooked to order. The bed is very comfortable and the rooms are very clean. The inn is quite close to other restaurants and Redstone.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Courtland B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 4 February 2014
Thank you for your nice review and for stating that our hotel the Hilton Garden Inn Huntsville South
is a good value for our business travelers. Your business and your review are greatly appreciated. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, United States
1 review
Reviewed 22 January 2014

Fairly nice establishment....rooms decent, clean but the heat/ac unit is VERY noisy and hampers sleep....restaurant menu is small, but food was good....bar pours the shortest drinks we've experienced in decades....there's a sign over the bar, "RESTAURANT RULES - TAKE IT OR LEAVE IT".....classy?

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 24 January 2014
I assure that your feedback is incredibly important to us and that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality and quietness that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Huntsville South

Property: Hilton Garden Inn Huntsville South
Address: 301 Boulevard South SW, Huntsville, AL 35802-2119
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Huntsville
#8 Business Hotel in Huntsville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Huntsville South 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Hilton Garden Inn Huntsville South Hotel Huntsville

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