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“Average at best”

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Hilton Garden Inn Huntsville South
Ranked #12 of 53 Hotels in Huntsville
Certificate of Excellence
Hoover, United States
1 review
“Average at best”
Reviewed 23 June 2014

The bar/ restuarant food is good but terrible service on two different stays over a 6 month period. They only have one waitress on staff so it normally takes atleast 1.5-2 hours for a single meal. You're better off going to a local restuarant.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 25 June 2014
We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to improve and grow. Thank you for your review and we hope you will choose us on your next visit to our area.
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329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mobile, United States
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2014

Lobby remodeled and is nice. Food in restaurants is great. Staff friendly. Indoor pool is nice. For a hotel this expensive however, was very disappointed in room. Slow internet. Hard (very hard) bed. A button that you are supposed to push to make it soft-- I did not notice any difference. Stayed hard. Gross looking large stain on wall of room. Mold in the bathroom. It isn't that the hotel is terrible, but there is another Hilton Hotel (Doubletree) on same street that is fantastic, so I guess I expected more (that one was full). If they would remodel the rooms and put in nice beds with down comforters...they would be a great hotel. The lobby and restaurant were great.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 25 June 2014
We are glad you enjoyed the lobby and restaurant but would like to apologize there were problems with your room. . Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I will take your comments into consideration to improve our hotel.
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Little Rock, Arkansas
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

We recently stayed at this hotel for a soccer tournament, along with a few other teams. It was one of 2 hotel choices we were given by the tournament committee. The rooms were clean and the beds were comfortable. I will say 2 queens are hard to come by lately... a lot of hotels only have 2 doubles, so it was nice, especially since we are a family of 4. The lobby was nice and had a great lounge area to watch TV and visit. The amenities weren't what I expected for a Hilton hotel of this class - very average. No vent in the bathroom made it heat up pretty fast and the bathroom door won't stay open unless you prop it open with something heavy...this was a pain!

The "free" breakfast was ok, fruit, cereal, toast... but if you wanted to order an omelet or pancakes you had to pay $9, not really worth it.

The service was not that great, the staff seemed very unorganized at check in and not helpful when the room keys kept deactivating, this happened to almost everyone in our group more than once.

The pool had so much chlorine in it that it burned my eyes just sitting in there watching the kids swim. We had to prop the door open and watch from the patio. Also, the pool was closed after the first day - which was HORRIBLE! Most of our teen players have younger siblings and one of their favorite things to do at these tournaments is to swim at the hotel - it can be a long time between games. It remained closed for the next 2 days. We were there for 4 days and only got to use the pool one time. They arranged for us to use a neighboring hotels pool on the last night (after we suggested it) but that was a pain.

Overall it was a nice hotel, not great but just some details to iron out.

Room Tip: Accessible rooms were huge, other rooms were a bit tight where the bathroom door opens and the room...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tleach2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 25 June 2014
Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve and the problems with the pool.. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 June 2014

Booked everything through Trip Advisor/Expedia. Katie front desk clerk was outstanding check in before 3pm everything was done in less than 5 minutes room clean as was outside area. Pool was great with spa employees very friendly outgoing as if they enjoy working here really impressed if you want to get away for a weekend as I, stay here close to numerous sites and attractions.. just don't partake Rosie's Mexican Cantina over priced food bad not even close to Mexican food Taco Bell is better for the price , anyway for the price and location I am very glad I took the chance and booked here will do it again

Room Tip: Had third floor overlooking parking lot room picture says it a/c worked get nice quiet
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCMManager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 17 June 2014
It is nice to know you will be staying here with us again at the Hilton Garden Inn Huntsville South. Your review is greatly appreciated and so is your business. Thank You!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buford, GA
Level 5 Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 June 2014 via mobile

Typical newer and very clean hilton garden inn. Would recommend for average garden inn guests. Nothing fancy but nothing bad either. Service good! Location ok. At least it's peaceful! I would stay here again for work next time I come into town but am not against looking at other hilton properties in the area as we'll.

Stayed May 2014
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 25 June 2014
We are glad you had a peaceful stay here at the Garden Inn Huntsville South. Thank you for your review and we hope you will choose us again on your visit our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Alabama
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014

The Hotel staff is great and it is a very clean hotel. It is just next door to a WONDERFUL Mexican Bar and Grill - Rosie's Cantina.....you should try it! Check in was a breeze and the All-You-Can-Eat...made to order breakfast is amazing for $7.95!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kbodiford501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 28 May 2014
We are glad to read how much you enjoyed your stay here at the Hilton Garden Inn Huntsville South. Thank you for your business and for such a nice review. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 21 May 2014

Most of the stay was no issue, however on one night after working a 12 hour day on base, my group stopped off and got Buffalo Wide Wide Wings and the group bought over 40 wings and went into the lobby area to eat them as there is no kitchen area in these rooms, we were approached by the bar staff and told that we could not eat our wings unless we bought them from the restaurant on site. After I told the lady, "well be paid for the rooms." and keep eating our wings since you make a contract with the hotel to use all the facilities. We felt it was better to eat at a table then take the wet wings to the lounge area by the fireplace and get sauce all over the nice furniture there. Well her disregard for customers who spent over $4000.00 for 4 guys there for two weeks and we are going back to the base in June. We make reservations at another hotel over on University Drive.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ricardo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review, 28 May 2014
Thank you for sharing your review of your recent experience with us. I sincerely apologize for the situation you've mentioned and if you felt in any way unwelcomed. This has been addressed with our staff to ensure any similar situations are handled properly. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Huntsville South

Property: Hilton Garden Inn Huntsville South
Address: 301 Boulevard South SW, Huntsville, AL 35802-2119
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Huntsville
#8 Business Hotel in Huntsville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Huntsville South 3*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Huntsville South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Huntsville South Hotel Huntsville

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