This is a very nice, modern, new hotel. However, it was very difficult to find (forget using GPS) and required help from their front desk to give us an address that would get us close to the hotel to find it. The road construction going on near there adds to the difficulty finding the correct street to take to get there. Outside of this, it is a very nice hotel - but while it is not far for the center of town, there is nothing around it. The rooms were spacious and clean. One of the better breakfasts I've had in a Springhill Suites hotel. Good value for the cost. I would give this hotel a much better rating - however, because of the difficulty getting to this hotel AND more importantly, my daughter left something of hers in the room. We were not in the position to go back to the hotel that day, but I called the front the desk (two hours after checking out of the hotel) and they said that they would check the room for the item and would mail it home if they found it. Had they done this, I would give this hotel the mark of excellent. However, this never happened. When I called later in the day, the manager at that time said that she had no record of my previous conversation but would like into the matter. There was no follow up on that phone call. When I called the following morning, I was told (after waiting for over 30 minutes) that they would need to check their lost and found - but did not locate the item. While apologetic they told me that there was nothing more they could do.
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- Also Known As:
- Springhill Suites Huntsville Downtown Hotel Huntsville