We had reservation for two nights at this hotel for December 28th and 29th. When we arrived at 3:00 p.m. to check in we were informed that the hotel did not have rooms, when we told them we had a reservation they informed us that our room was not available, but would be ready in about 30 minutes. We waited for more than an hour and still no room was ready. Needless to say we went to another hotel and had no problem locating a room even without a reservation. The staff was very unprofessional and did not offer any explanation as to why the rooms were not cleaned and ready after the assigned check-in time. I will not recommend this hotel or stay here in the future.
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- Also Known As:
- Springhill Suites Huntsville Downtown Hotel Huntsville