I recommend anyone who is considering using this hotel for Wedding, and as a DOD employee, business people and Defense employees to STAY ELSEWHERE. Upon our decision to use this hotel, we were told that we could use the shuttle service for our wedding guests. They specifically said "It’s not within our normal mileage, but we will do it for you. Our drivers get bored." This was why we set up a room block here in the first place. Even the day I checked in, 4/4/2014, I was told the shuttle was scheduled still. The next day, they said that our shuttle was disapproved only hours before the wedding. I was DECIEVED and LIED to as a guest. I told them to have the manager call me several times throughout my stay, I still have not heard from them. In addition, my brother checked in and was given a key to a room that had NO SHEETS, and was a MESS!! Sounds like poor management to me. Lastly, I brought my wife breakfast in bed only to realize that the biscuits were straight DOUGH and UNCOOKED. I took pictures and am more than willing to share them, feel free to email me. Sadly, I wouldn’t even be writing this review if management took care of this situation. My wife emailed the corporate office and we hope to hear back soon, and when I do I will update the review. Otherwise, DONT STAY HERE! Many of my guests reported similar problems to me which they will be writing reviews as well. Simply put, its aesthetically nice, but a total nightmare to stay at.
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- Also Known As:
- Springhill Suites Huntsville Downtown Hotel Huntsville