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“Unsatisfactory desk staff”

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Hilton Garden Inn Huntsville/Space Center
Ranked #7 of 53 Hotels in Huntsville
Certificate of Excellence
Reviewed 8 November 2013

Desk staff (evening and morning) were not knowledgeable about the area, they could give no reccommendations for places to see, eat or get fuel. They were not at all friendly or outgoing, all we can say is they were there! Hotel is in a very remote location with no facilities nearby.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Adele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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495 - 501 of 628 reviews

Reviewed 6 November 2013

I recently traveled to Huntsville for a hockey tournament. Hilton offer a great deal on pricing. The service and staff was excellent, and the breakfast was suitable for my athletic diet. I couldn't have had a better hotel experience.

  • Stayed: October 2013, travelled on business
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Thank n h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

This hotel is shady and will take your money without caring. I had my rehearsal dinner here and the food was horrible, the management team is rude and they will take your money. I have reported them to the Better Business Bureau at least twice and they have not responded. I reported them to Guest Services and they have not resolved the issue. It has been over 3 months and I am still trying to resolve a payment issue with them. If you are planning to have guest come from out of town, I would recommend that you stay somewhere else.

The food that we originally tasted was not the same food at the rehearsal dinner, and they changed chefs without notifying us. They said that we would get a room for free if we booked 10 rooms(which we did) but they still charged us. They are very shady in their bushiness practices, and don't let the Director of Catering do anything related to weddings.

  • Stayed: August 2013, travelled with family
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Thank maria p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

We selected this place due to its proximity to the US Space and Rocket Center just off I-565 leading into Huntsville. Consistent with what we encountered with "Southern Hospitality", the hotel manager was extremely friendly, engaging, and was consistently wanting to find ways to help make our stay more comfortable. What I liked was the manager wasn't just going through the motions of being friendly but was genuinely being so. The rooms were clean, comfortable and well decorated, the amenities (including a pool) were well maintained, and the place had a bar on site and buffet breakfast in the morning for a reasonable price. The hotel was also within a short walk of the seafood restaurant Landry's which was also a bonus. Although the Hilton chain can have a reputation for being expensive, our bill was surprisingly low and was only a bit over $ 100 with taxes factored in. Paying only that amount is truly excellent value considering the amenities and rooms offered; other places would offer less and charge a whole lot more. It is becoming much the exception to see places like this for less than $ 100 which are fairly close to major attraction or city. Although I did not travel with children, I would recommend this place for families who want a nice place to stay that is not too expensive and is close to the Rocket Center.

  • Stayed: October 2013, travelled with family
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Thank smrgeog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
2
Reviewed 31 October 2013

Experience a gretat stay at this hotel. Front desk was very helpful and answered all our questions about the area. . Room was very new and clean and the lobby had a good feel to it. I would recommend this hotel.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

Stayed with 4th grade granddaughter to visit AL sites for her history class. This was the perfect location after a long day of travel and walking at the Rocket & Space Ctr. Room and service were very nice. All stafff were attentive. Loved the decor and was pleased to learn of the in house restaurant. Wish there had been room service for breakfast but enjoyed our dinner that way. Just what we needed!

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank FZaleski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

It's a decent hotel. The rooms are clean, the beds are moderately comfortable, and the lobby is new and flashy. It's decently priced, the A/C and heat works as it should, and my room was cleaned sufficiently. The desk, chair, dressers, and night-stands are about as low-grade as you can get. The bed itself is adequate, but not exceptional. The internet is free and relatively speedy (around 2MB down, .5 MB up). The breakfast is NOT free though. The hotel is near a sketchy area, so be sure to take valuables out of your car when you park. The bathrooms are small, and the view on the even-numbered rooms looks out onto the neighboring extended stay hotel. I ended up with two queen beds, even though I asked for a king.

You can likely find a better hotel for the same rate. I'm not sure how this particular hotel ended up ranked so highly, but I would shop around a bit.

Room Tip: Odd-numbered rooms will have a better view.
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  • Stayed: October 2013, travelled on business
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Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Huntsville/Space Center

Address: 4801 Governors House Drive, Huntsville, AL 35805
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Huntsville
#10 Business Hotel in Huntsville
#11 Family Hotel in Huntsville
Price Range: £75 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Huntsville/Space Center 3*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Huntsville/Space Center hotel, conveniently located off Interstate 565 and less than one mile from the U.S. Space & Rocket Center, Huntsville Botanical Gardens, the University of Alabama-Huntsville and the main gate to Redstone Arsenal. Business travelers will enjoy our Huntsville hotel being close to Cummings Research Park as well as a variety of shopping and dining options at Bridge Street Town Center. Companies with offices near our hotel include Boeing, Telcordia, Lockheed Martin, Raytheon and Northrop Grumman. This hotel has two event rooms totaling 1,150 sq. ft. that can be divided for smaller functions. Hold a meeting for 10 potential clients in our Apollo Boardroom or a reception for 90 guests in our Saturn Room. Ask our banquet staff for catering suggestions. Select from 101 guest rooms and suites, featuring two queen-sized beds or one king-sized adjustable Garden Sleep System(R) bed. Each room is furnished with a TV, a microwave, coffeemaker, and refrigerator. Stay connected to family and colleagues via complimentary WiFi. Order evening room service or dine at the Great American Grill restaurant. Unwind with a drink from the Pavilion Lounge on the patio or a workout in the pool or fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Huntsville/Space Hotel Huntsville
Hilton Huntsville
Huntsville Hilton

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