Our room was given to us LATE (around 9:35pm) and was told it was cleaned..woke up and found bugs on our 5 year old son. They said they didnt know what type if bug they were...but they were BED BUGS! Manager couldnt be found...allowed us to stay in the lobby showing everyone what we found and then stated they didnt file incident reports. Finally found someone to help, filed a report. I just hope this problem is taken care of....it was embarrassing to be treated like WE brought the bugs and that we should still pay for the room.
- Official Description (provided by the hotel):
- Embassy Suites Huntsville- Hotel & Spa is connected to the Von Braun center via a Skybridge. Enjoy the convenience of being downtown near the Huntsville Museum of Art and Big Spring Park. Relax at Spa Botanica, our on-site spa or dine in our award-winning restaurant, Ruth's Chris. Book your stay now for a wonderful Huntsville, AL hotel experience. ... more less
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- Also Known As:
- Embassy Suites Huntsville Hotel Huntsville
- Huntsville Embassy Suites