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“Excellent Property”

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Embassy Suites Huntsville by Hilton Hotel & Spa
Ranked #10 of 53 Hotels in Huntsville
Certificate of Excellence
GreenLeadersGold level
Reviewed 11 June 2014

Had visited other Embassy Suites with success and this hotel was no exception. Clean, comfortable beds, and excellent food at breakfast. Staff were all very helpful and customer service was excellent.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank 6catherinet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 23 June 2014

Dear 6catherinet,

I just wanted to say thank you for leaving such a great review. We look forward to your next visit to Huntsville!

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760 - 766 of 1,195 reviews

Reviewed 9 June 2014

Overall i had a very pleasant experience and will stay again if available. I recommend this hotel to all family and friends. Only recommend that the carpets be replaced but for the value, it's more than your money's worth.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Tyria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 23 June 2014

Dear Tyria H,

I want to thank you for taking the time and leaving a review of our hotel. I am pleased to hear that you enjoyed your stay. I will also pass along your suggestion, concerning the carpets, to the proper departments.

Thank you again and Safe Travels!

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Reviewed 7 June 2014 via mobile

We stayed at this fantastic hotel again for a Lacrosse tournament. The room was exceptionally clean and the AC was very cool after a hot day of playing Lacrosse. We all enjoyed the pool and the staff was awesome, especially at the front desk. The parking garage was clean and nice to have because of the rain showers we experienced every evening. The managers reception was very nice and the drinks were very cold and tasty. We enjoy staying at this hotel and look forward to our next visit.

Stayed: June 2014, travelled with family
Thank 67strauss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 17 June 2014

Dear 67strauss,

Thank you for the great review and I'm pleased to hear that you enjoyed your stay! I'm glad to hear that our staff were so helpful and that you got to experience the pool as well as the evening reception.

Thank you again and we hope to see you soon!

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Reviewed 7 June 2014

We took our grandson to this full service hotel and spa. It was a wonderful experience. The pool and fitness room were his favorite. The office suite is great. Our room was beautiful. I don't understand how other guest could say this hotel is beaten up and run down. The lobby was very pretty and bright. Breakfast was great! I have had nicer manager receptions at other Embassy's. We have an adjustable Tempurpedic at home so..beds can't usually compare! Staff was very hospitable.

  • Stayed: June 2014, travelled with family
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1  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 17 June 2014

Dear Linda H,

I want to thank you for sharing with us your experience at Embassy Suites Huntsville Hotel & Spa. I'm so glad to hear that you grandson enjoyed the indoor swimming pool I'm also pleased to hear that our staff were so helpful! Thank you again and safe travels!

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Reviewed 6 June 2014

Housekeeping obviously does not dust, tables were dusty when I got there & never once was cleaned. Remote for tv in bedroom area barely worked, had to stand directly in front of tv to work. Was noisy in living room area b/c you can hear all the noise from the hotel lobby. Be care with the bill they slip under your door way, make sure they don't charge you for something you didn't use. Was charged $3 for a water that I never even touched, front desk did correct the matter. Mike the shuttle driver was very nice.

  • Stayed: June 2014, travelled on business
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Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, General Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 17 June 2014

Dear Lisa K,

I want to personally apologize for your experiences during your stay. I want to ensure you that this is not normal and it has been addressed with the housekeeping department. We want each guest to feel like they are home and we are disappointed when we fall short of this. I do hope that you will give us another try should you return to the Huntsville area.

Sincerely,
Hotel Management

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Reviewed 2 June 2014

Staff was very nice. Thermostat in room didn't work. Overall, the hotel is beaten up and run-down. Carpets are dirty and old. Furniture is beaten up and old. Beds and pillows not comfortable. The complimentary breakfast was OK, but the area was not clean - carpets dirty and sticky. Manager's reception in the same area has cheese and crackers is not that great.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 17 June 2014

Dear Janet B,

I am very sorry for the experience you had during your stay. And I want to thank you for your review. We strive to ensure that each guest experiences the Embassy Suites hospitality and we are disappointed when we fall short. I want you to know that I have shown your review to the department managers as well as the General Manager so that we can correct the issues that were addressed. I would like to invite you back to give us another try in giving you the experience you've come to love.

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Reviewed 31 May 2014

Great place again for the sixth year in a row.
Big free breakfast!
The people and hospitality were great as always.
They seem to go over and beyond to help anyway they can.
The walkway over to the Von-Braun center is great.

  • Stayed: August 2013, travelled with family
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2  Thank Kd4szb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 17 June 2014

Dear Kd4szb,

Thank you for the great review and I'm so glad to hear that you enjoy your stay each year you visit with us! Thank you again and we look forward to next years visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites Huntsville by Hilton Hotel & Spa

Address: 800 Monroe St SW, Huntsville, AL 35801-5576
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Huntsville
#5 Family Hotel in Huntsville
#6 Romantic Hotel in Huntsville
#15 Business Hotel in Huntsville
Price Range: £87 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites Huntsville by Hilton Hotel & Spa 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Embassy Suites Huntsville- Hotel & Spa is connected to the Von Braun center via a Skybridge. Enjoy the convenience of being downtown near the Huntsville Museum of Art and Big Spring Park. Relax at Spa Botanica, our on-site spa or dine in our award-winning restaurant, Ruth's Chris. Book your stay now for a wonderful Huntsville, AL hotel experience. ... more   less 
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Also Known As:
Embassy Suites Huntsville Hotel Huntsville
Huntsville Embassy Suites

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