I painstakingly planned my husbands birthday with multiple events and had booked a 90 minute couples massage as part of the day. We booked for 3:00 but got a call at around 2:00 to say that our appointment had to be shifted till 3:30... I told the lady on the phone that we had to be finished by around 5:00 because the next event was at 5:30, she said it wouldn't be an issue. We drive about 30 minutes to get to the place and arrive at 3:25.. while we're filling in the paper work, the manager tells us that they won't be able to accommodate us for another half hour or more as some "regulars" just walked in ten minutes before us and were given our appointment and that they MIGHT be able to fit us in around 4:00!!! No apology was offered. When we asked what was the point of making an appointment if they weren't going to honour it, We were just told that the masseurs prefer to take regulars because they get larger tips for sure. Completely unacceptable as a reason. so we were given the option of waiting an indefinite amount of time, or rebook for another time (never giving them my business again). Most unprofessional people I have dealt with and they've lost my "regular" business
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