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“WORST EXPERIENCE EVER”

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Willows Elite Resort
Ranked #64 of 104 Hotels in Bardez
Jaipur, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“WORST EXPERIENCE EVER”
Reviewed 24 June 2014

Hey! Travel Industry i want to share a worst feedback of Willows Elite Resort Goa where we checked in on a sunny thursday afternoon where already we arrived facing heat all over throughout the journey but the moment we cam we were served a welcome drink upon asking four times and then one room was without AC a basic neccesity of a guest.Believe me i am from a travel trade where i see handle all these complaints day in and day out by organising either meals or something or the other by which a guest is happy here my entire experience has gone for a toss when a manager called Vinayak a stupid creation on earth showed khnife to my in laws and teared by brief we kept his name as knifeman.The only thing what i want to tell u all is do not even think to book this hotel in ur dreams as they show u knife when ask for basic necessity and then after realizing offer a drink to you.Worst Hotel Ever seen but one thing what i apprecaite is the owners and my message to them is don't worry u will have to sell this property to some other group rather than a threataning management by Vinayak.And the last but not the least the staff is teriible out there hey u can imagine that a manager who does not respond to complaints on trip advisor is not fit for travel industry.Had it been a Hotel in a jaipur then the hotel license would have gone for a toss.Thanks to Goa Weather and Beaches who kept us cool still..

Room Tip: Higher floors have less A/C unit noise
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank akmjpr18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Jaipur, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014 via mobile

We checked in here on 29th may afternoon thanks to the goa weather we went calmly at hotel after beating the heat since Jaipur. The hotel is beautiful built up in a very quiet area but the staff,facilities and the pool and ac are worst then your imaginative. On top of demanding AC we were threatened by Vinayak who is a manager oh I am sorry damager rather showed knife to us upon discussion on basic things.Though this is a short feedback which will follow more disastrous feedbacks.Do not even think to book this hotel.But one thing the owners are nice its nothing against them its only a bad management by Yash hospitality.

Stayed May 2014, travelled with family
Helpful?
3 Thank Akshat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2014

I had booked this hotel through bookings.com for 2 nights in the month of March. I had given my credit card details for the booking. To my surprise they charged my card for an amount in excess of what I was supposed to pay. I was so disgusted with their attitude that I ended up cancelling my booking. Still waiting for refund to be credited. I was informed that the balance after deducting cancellation fee would be credited to my account without one week. It's been more than 2 months and I haven't received it yet. So glad I didn't book this hotel. Would have ruined my holiday. I doubt how much is this property worth for. When I made the booking it showed prices as about 2250 a night and few weeks later they were slashed to 1000 a night. With the management having this kind of an attitude, I wouldn't even stay for free.

Stayed March 2014, travelled with friends
Helpful?
2 Thank explore_n_learn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goa, India
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 15 May 2014

We stayed for a day in this resort. The location is very quiet and peaceful away form all the beach life. We got a room on the ground floor which was big but without a balcony. The staff is friendly and ready to help. The rooms look a bit tired though. The A/c had just one setting and the fan made a lot of noise.

Overall a good experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TaurusAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 May 2014

I have stayed in a dozen of hotels in Goa but this is one place I really enjoyed. A friend recommended this to me and I stayed here for a week (my original plan was 1 day). What this hotel gets what most other hotels don't is the exceptional quality of service and the "CAN-DO" attitude. Everyone from the hotel's manager (Vini) to the service staff always answers with a "Yes". We have not had this kind of treatment even from 5-star hotels like Taj. The kind of warmth and friendliness I saw here really makes up for anything it lacks. Amenities wise this hotel is okay, but considering the prices I think they were more than sufficient. There was constant hot water, a bath tub, big room and bathroom, fridge, tv, the usual. The place is also very peaceful and quiet.

If you are on a budget, I would recommend this place.

Room Tip: The hotel is on a hill, so you may want to make sure you have some sort of transport available.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sanchit b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
2 reviews
Reviewed 30 April 2014

hello all
first i need to say thnxxx to goibibo i got the best deal form there
i stayed there for 5 nights even my booking only for 3 nights but after seeing all the facility end room service of hotel i increase my holiday
something about hotel...
1 Location is too good near by anjuna beach just 2 km away from mapusa city
2 Hotel staff is amazing all are having smile on face every time the are ready to help you if u need something they will provide you within 1 minute
3 most amazing things of these hotel is morning breakfast they will give you unlimited bread , butter, jam, aaloo parantha, chola puri, water melon end tea coffee or best ever bread omlet
4 the hot end cold water 24 hrs towel is good
5 if u need bike for rent hotel itself bike is avb. Vijay the guy provide the bikes
6 pool is so good anytime we can use the pool near by pool small bar is there
7 if u need a full cool room then prefer ground floor room
a Small freze is there in room end a tv with all chanel

8 i would like to thnnx all staff end my new frnd Daun Franadis u guys make my holidays great specially the cake end Kheer end bear serve on my gf birthday thnxx form both side
i visit you soon
Prem singh
8124432728

Room Tip: Try To get room on 1 floor bcz on 1 Floor having small balcony
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PremShekhawat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navi Mumbai, India
1 review
Reviewed 21 April 2014

We highly recommend this hotel for everyone. The service, staff and accommodation are worth the price we paid for this place. We got a best deal from Goibibo. com The food is good. Location is close to nearby beaches and clubs and restaurants. This place made our perfect summer holiday in Goa. Thank you very much.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atulkumaralways2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Willows Elite Resort

Property: Willows Elite Resort
Address: Bairo alto, Anjuna | Assagao Main Road, Bardez 403507, India
Region: India > Goa > North Goa District > Bardez
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#19 Spa Hotel in Bardez
Price Range (Based on Average Rates): £
Number of rooms: 8
Official Description (provided by the hotel):
Beautiful and exotic a place, as Goa is best known for its sun-kissed beaches, serene blue seas and lush greenery which has been very well maintained; you find a reflection of the same at Willow’s Elite Resort. Rich, mystical cultural heritage that spans back in ages; Goa opens its secrets to those who wish to leave behind the stresses and worries of everyday life. Willows Elite Resort at Anjuna – Assagao is beautifully designed with spacious deluxe and luxury rooms and two bedrooms executive apartments. Willows is located in the most happening part of North Goa and just 10 minutes drive far from the famous Anjuna Beach & Mapusa City, night clubs & discotheques, night markets and best tourist spot from authentic Goan shacks to Italian fine dining to Punjabi dhabas.Willow’s Elite Resort in Goa epitomizes Goa’s true spirit and flavour as every day is a celebration full of music, dance, fun and elation. Willow’s Elite Resort offers the best in accommodation and cuisine with plenty of facilities and services to play the perfect host. With well appointed 16 spacious rooms with private balconies / 08 Executive apartments with double bedrooms and expansive options for dining from North Indian to delectable Goan cuisines, with a 24 hours Room service & a poolside Bar. This Goan resort also boasts a meandering swimming pool. The Poolside Open Movie Nights is the only one of its kind in the land of Goa we offer at Willow’s Elite Resort. At Willow’s Elite Resort – A unit of Yash Hospitality, we continue to offer our guests the best of service and amenities. ... more   less 
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Also Known As:
Willows Elite Resort Goa, India

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