A terrible experience without a single redeeming aspect at the worst run hotel in India. I wish I could tell you about the rooms, but we never got beyond a (figurative) middle finger from “reception.” We had booked and paid well over a month in advance through Agoda. Our plane was delayed several hours and we arrived late at night, at about 1:00 am. We had tried to call them to tell them we would be late, but the phone number we were provided was for another hotel on the far side of Goa. That we arrived at the hotel at all is a miracle because the address was bogus too! It was only by sheer luck that the taxi driver could get us close enough to find a sign pointing to the hotel. Once we arrived we were told that, even though we had already paid in full and were in the books, they had given our rooms away. There was another group who had been on our flight who were arguing because, while they had booked two rooms for five people, they were being given a single room large enough for one person. The staff were fantastically unhelpful, occasionally laughing amongst themselves as we asked, and eventually demanded, to see the manager. Eventually they reluctantly called the assistant manager who showed up essentially just to tell us they had no rooms and to go away. In the end we were forced to find a new hotel in the middle of the night. In order to get back the money we had already paid we had to file reports and return with the police the following day. Even after our trip we still had to fight (and are still fighting) with Agoda (who have been just as unhelpful as the hotel staff) and file a report with our embassies. From talking with the police and the taxi driver I got the impression this happens a lot at this hotel. I said there were no redeeming points, but after seeing the rooms (shown to us by another disgruntled guest while visiting with the police), not having to stay here for four nights might have saved our trip to Goa. We stayed at other similarly priced hotels throughout or stay in India and they were clean, comfortable and helpful. You can do better than Furtado’s! Even if you are content to stay in a large concrete dustbin DO NOT consider paying until you are handed a key.
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- Also Known As:
- Furtado`s Beach House Hotel Benaulim
- Furtado's Beach House Goa/Benaulim