We stayed at the Westwind apartments for a week in October and we thoroughly enjoyed our stay. The rooms were very spacious, with tasteful interiors making us feel very much at home. The location was ideal, walking distance to Benaulim beach and away from the hustle and bustle surrounded by coconut trees, allowing us to sit back and relax in the village of Benaulim. We received a warm welcome by the hostess Mary Ann and her husband Aurio, who left no stone unturned in making our stay memorable. The service was remarkable. Every time we headed out for sightseeing , we got great tips from her that helped us a great deal in exploring beautiful Goa. Highly recommended stay in South Goa.
I had booked this place on a long term basis on agreeing with the owner Mary Ann, while I had informed her prior that I will take it on a trial period considering the high rent!
On arriving to her house she pretended to be hospitable on only Day One! However it did not take long for the couple to show their true colours! It began with the AC in one room not working for three days, and the blame coming on us for keeping the doors open! We were promised a cleaner to visit alternate days, however this was not conformed to!
Everyday of our stay the hosts would land up at the property with a short or NO notice and sometimes even wait outside until we returned forcing us to pay for things out of the blue. A few days in Mary demanded a deposit of 20k which had never been spoken about earlier and she claimed to have forgotten! This increased the amount heavily for which she demanded a full advance! I could have guaranteed I would not have NOT received my deposit back!
Hence, we requested her a check-out, reuqesting at least one day to pack all our utensils, suitcases etc. She then demanded thrice the amount of daily rent for our duration!!!!! I fairly offered to pay the daily rent on a pro rata basis as agreed and signed the society papers. She threatened to tear the signed papers, and further threatened to call the POLICE at 9pm night forcing me and my mother to evict her premises immediately! On requesting another day she continued her threat claiming she would tell the police that we are trespassing her property! My mother and I being alone in a new city were left stranded and forced to pack and evict her place, whilst she and her husband sat on our heads and tried to throw out stuff around!!!!
I would highly suggest TripAdvisor to take this property of the website and defame this lady, as in our YEARS of travel all across the globe my mother and I have never witnessed such atrocious behavior by a hotelier! On talking to her politely on several occasions she would raise her voice often, be impatient about her money, and threaten us every now and then to leave and even stalk our whereabouts on several occassions!
I would not suggest anyone to even stay in this place for a day, as you will experience an absolute horrific, unwelcoming, inhumane, cruel, greedy hostess and her husband (who does not have a say)!
Worst experience at a place which seemed sweet on the outside but extremely bitter in the inside!!
Very spacious and family friendly. Extremely clean and well equipped holiday apartment with an oh so refreshing pool, Loved our stay in the seaside village of Benaulim in this secure holiday apartment complex -conveniently located just a few minutes walk to the beach, supermarket and transport. Our host MaryAnn was extremely generous and looked after our every need during our stay. Will surely stay at this place again!
The complex Westwinds is well maintained. The pool was cleaned every day. The apartment corresponded to the specifications. We felt very comfortable from January till end of March.