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“Poor Quality of service”

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Hotel Villa Theresa
Ranked #99 of 211 Calangute B&B and Inns
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Poor Quality of service”
Reviewed 3 October 2012

I have recently been in Goa from 29/09/12 to.02/10/12. For your kind information this is not 3 star hotel.it would be 1 star or less than that. I have visited number of Hotel in India. Hotel : Villa Theresa is Worst hotel of my life .There i faced number of problem . like 1)they will not provide even water and morning tea
2) Hotel Intercom doesn't work . 3) Hotel boy told they will not listen us because we came through cleartrip not directly through hotel.
4) they don't change bedding and towels daily 5)this could be good hotel for foreigners but not for indian because they entertain only to foreigners.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
7 Thank raghvendra0104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaTheresa, Manager at Hotel Villa Theresa, responded to this review, 19 January 2015
Dear Guest ,

Whether you are Indian or foreign if you speak politely and respectfully to anyone including staff only doing their job then one will most certainly get the same polite and respectful response no matter which part of the world one is or what color one is.

Bottled water is chargeable as we pay for it . Filtered water is provided free . We are sorry you wanted bottled water but did not want to pay for it . Unfortunately we cannot help with that expectation as we feel its unreasonable.

Bed linen is changed thrice a week as listed in the rules and most hotels in Goa as we are environmentally conscious . However we highly doubt that you in your own house change your own bed linen daily as its seems highly unnecessary so complaining and expecting it elsewhere seems unnecessary .

Hotel does not usually accept direct bookings and so you saying that we gave you poor treatment because you did not book directly seems incorrect and unjustified to say the least .

And lastly we would like to remind you we are a budget hotel not 5 star property.

If one keeps ones expectations in line with ones willingness and ability to pay for the same then one is rarely disappointed .

Thanking you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2012

nice small and quiet place. it was close to the beach and also in a convenient location . everything was walking distance. restaurant service was ok. Pool was very private, very clean and inviting.
Tarrif was cheap and for room size and furnishings it was pretty reasonable. stayed there 2 times and will go back again. If you do not expect much more than a clean place, good location, decent rooms at a cheap price then it is a good option.

  • Stayed August 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank 201sunita1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaTheresa, General Manager at Hotel Villa Theresa, responded to this review, 28 November 2016
Dear Sir ,

Thank you for your comments . We have recently just completed our complete renovations , refurbishment and upgrading of the entire hotel. Everything is new from tiles to bathrooms to all applicances and restaurant set up to a high standard to ensure yourself a comfortable and pleasant stay . The rates have not been increased for the last five years which you will be happy to note . We hope to see you again .

Thank you for your business :)

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2012

I have been going to Villa Theresa for 3 years now.
Its a great place to stay. It provides privacy and at the same time is just 2mins from the lively Calangute beach.
Its highly economical. You can get a great deal if you bargain with the authorities at the hotel rather than depending on the booking websites.

Facilities-
Breakfast: on demand and expensive
Clean rooms
Big & Clean Bathroom
Swimming pool
Hotel Bar with mostly beers

  • Stayed May 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Khyati B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaTheresa, General Manager at Hotel Villa Theresa, responded to this review, 28 November 2016
Dear Sir ,

Thank you for your comments . We have recently just completed our complete renovations , refurbishment and upgrading of the entire hotel. Everything is new from tiles to bathrooms to all applicances and restaurant set up to a high standard to ensure yourself a comfortable and pleasant stay . The rates have not been increased for the last five years which you will be happy to note . We hope to see you again .

Thank you for your business :)

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2012

Hi Guys,
If you need a very good resort to stay in Villa Theresa undoubtedly is the one. The beach is two mins away frm the Resort and is not crowded at all. You have the market which is just hop skip n jump. Many eateries n restaurants close by in the vicinity itself or you can always eat at the ressort it self bcoz they provide you wth excellent food, service is good and so are the boys working out there very warm people and always ready at ur service. The pool is very clean and so are the surroundings. the rooms are very very spacious with a balcony attached and a huge bathroom too. You have to live out here to experience the comforts that i did. Lovie Fernandes. Mumbai, Borivili.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lovieo703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 March 2012

We enjoyed staying here very much, one of 3 family owned Hotels this was the first and it is still boasting the Cleanliness of the rooms, the hand picked staff and the well running of the hotel. We would certainly recommend this Hotel to our friends and family.

Room Tip: All rooms are great!!
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank rockinlady_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaTheresa, Owner at Hotel Villa Theresa, responded to this review, 28 November 2016
Dear Sir ,

Thank you for your comments . We have recently just completed our complete renovations , refurbishment and upgrading of the entire hotel. Everything is new from tiles to bathrooms to all applicances and restaurant set up to a high standard to ensure yourself a comfortable and pleasant stay . The rates have not been increased for the last five years which you will be happy to note . We hope to see you again .

Thank you for your business :)

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 November 2011

First of all, do not go by the photos they have put on the internet. The place is very small compared to what it seems in the photos.
It is more like a bachelor accomodation than a resort. No Value for money at all. Dont ever think of going here with your family or anyone. There are lot of mosquitoes in the place. The bathrooms are not clean at all.
There is no room service. When we had gone there were no telephone instruments, so forget room service, even In case of emergency, you will have to go running down... but where to go ?? there is no reception but just a small counter where you would not find anybody after 11, 11.30 pm. There is only 1 boy looking after your food, who can make limited recipes. There is NO Restaurant here but just a small so called garden where you can get limited food items which this boy prepared. I dont even think thay have a proper kithchen.Thay have a so called food Menu but as there is only 1 boy he can make only few limited items. The breakfast which was included in my package included just 2 pieces of bread with butter, 1small glass of juice, 1 cup of tea thats all.
The rooms are very small. The toilets are disgusting. There was only 1 single blanket kept in our room inspite of the fact that i had booked a double room for 2. There only 1 another boy taking care of other requirements. There was no soap kept in the bathroom. They do not clean the room, You have to remind this boy several times to clean the room. And to add to it, there were Ants coming from the floor. Some of these ants also came on our bed.
The contact nos. given on the internet are not of the hotel, or hotel manager but some agent living in Panaji who even would not care what happened once he got his money because they ask for 50 % advance and the remaining 50% is taken immediately once you enter the place.
There is no place for Parking your car. It would not recommend that anyone should go to this hotel ever.

  • Stayed October 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank sswPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seagullbeachresort, Manager at Hotel Villa Theresa, responded to this review, 16 November 2011
In response to this we would like to state that the guest has complained about
1) Size of hotel
2) No value for money
3) Mosquitos
4) Hypothetical emergency situation
5) Reception too small
6) Dirty rooms/bathrooms
7) No bathroom soap
8) Room size too small
9) Blankets
10) Ants
11) Kitchen Staff
12) Parking
13) Menu too small
14) Reservation Staff
15) Website pictures
16) Room service
17) Breakfast
18) Intercoms
19) Restaurant
20) Recipe knowledge of Chef

Any person with any common sense would check out immediately if he had soo many complaints, but this guest continued to stay despite all these alleged draw backs.

However our guest has conveniently left out mentioning he was stopped from taking a prostitute to his room. He tried to get a refund from the prostitute who began abusing him and left. This explains the vindictive tone and 20 odd complaints in his review.

Regards

Management
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Travellers are raving about these Calangute hotels

Mumbai
Level 6 Contributor
100 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 1 September 2010

Villa Theresa is a small resort like place run by an Russian lady. Cozy, laid back ambience. Recommend only if you are running on tight budget but still looking for a resort like feel. Around 7-8 mins walk from Calangute Market. There is a short cut from Calangute beach side, around 3-4 mins.
The complimentary breakfast is nothing but 2 slices of bread & Tea/ Coffee. But the place is clean, a small pool next to your balcony & the small garden makes your stay worthy. Make sure you are taking a pool side room. Service is fast.
Overall a decent one! You will have a good sleep.
Will I come back again? NO i guess......

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Arunangshu_Roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaTheresa, General Manager at Hotel Villa Theresa, responded to this review, 28 November 2016
Dear Sir ,

Thank you for your comments . We have recently just completed our complete renovations , refurbishment and upgrading of the entire hotel. Everything is new from tiles to bathrooms to all applicances and restaurant set up to a high standard to ensure yourself a comfortable and pleasant stay . We hope to see you again .

Thank you for your business :)

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villa Theresa

Property: Hotel Villa Theresa
Address: 5/216-B.,Beach Street, | Umta Vaddo, Calangute 403516, India
Region: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #99 of 211 B&Bs / Inns in Calangute
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Villa Theresa 2*
Number of rooms: 16
Reservation Options:
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Also Known As:
Hotel Villa Theresa Goa/Calangute

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