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“4 Star Hotel with modern sensibilities in the heart of North Goa”

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Hard Rock Hotel Goa
Ranked #9 of 116 Hotels in Calangute
Reviewed 1 March 2014

Hotel is not located on the main road and the approach could have been better with better lighting and directions. But everything else like the room , the service ,the swimming pool and the food was very good .Overall extremely good value for money.
4 Star hotel with modern sensibilities for sure. It had a very aesthetic look and feel and made my trip with my wife very memorable

  • Stayed: February 2014, travelled as a couple
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Thank rohan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services. And are glad to know that you would like to come back again, do contact is for your next visit.

We highly appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (829)
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736 - 742 of 829 reviews

Reviewed 28 February 2014

- Food stinks, no proper room service(have to call them 10 times)
- staff doesn't cooperate u.
-every time electricity failure.
-approach road toooooo bad, location of hotel is pathetic.
-Swissotel property,which they left coz of thr stubborn manager and staff
-no proper parking.
-AC doesn't work.
-Window with pathetic vertical, which does not open
-not value for money.
-and etc.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
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Thank reemaadsouza70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.

Please do share with us your contact details so as to allow us to connect with you in the coming days, to make our best attempt regaining your confidence in our services and product. In addition, we will further evaluate how we can prevent these issues from occurring again in the future

We highly appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

we wear 3 couples had stayed at the time of valentine the check in for one room was quick for second room it took more than hour to give the room that to my friends was given uncleaned room when he got angry that time they give him another room an the third room was give at 2.30pm.Receptation was horrible the female staff seems they are owner of the property an they are least bother abt customers.no politeness nting very bad an need to improve staff quality.room cleaning service also nt proper.breakfast good.pool is very nice.u will never get such good property in this price.at the time of check out receptation took more than 30min to settel the bill.
propery very good nice ambiance for couples to sit outside near pool area an receptation.property is in the heart of north goa.

Room Tip: take in the third wing
  • Stayed: February 2014, travelled as a couple
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1  Thank rushabh_nisar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 5 March 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

We went here on occasion of our 1st wedding anniversary. reached hotel at 1.30am due to flight delay but had hotel cab booked. it was nice n comfortable, also check-in was smooth n quick. when i was not sure whether to pay deposit by cash or card, desk person only suggested that i need not pay deposit, n pay by cash at restaurant or other services if i avail them. when i asked about any special places to go as it was our 1st anniversary, not only i was well guided, but also promised a complimentary cake from hotel side whenever i want. room was very spacious, clean n good ambience. bathrooms were clean, no stink, n towels were clean n changed daily. bed was big n very soft n cozy. next day we had breakfast at hotel, which was excellent n good enough varieties for all. we ordered our cake n went out to calangute beach, which is about 15min walk from hotel. by the time we came back, we had our cake in the room with chocolates. it was very nice chocolate cake. also many vehicle rental shops r around. we rented a car which we parked in hotel without any extra charge for it. even check-out process was smooth n quick. we didnt get enough time to utilise the pool, gym n the bar, but by looks of it, they were quite good as well.. so overall a near perfect place!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank amitdashore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 5 March 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Right location, Cool Ambiance, Big Rooms, Good Food, Nice Bar, Very Decent clean Pool, Excellent Kiddie Play Room did make our decision of staying @ North 16 a worth. Me along with my wife and 2 yr son stayed at this property for 3 days during Valentines week and just enjoyed the experience. The Best part of the hotel was the pool & kids play room, where the attendants took care of the kids with all sort of games, toys, nursery rhyme videos etc.. Pool attendants were also extra friendly with all guest..Food we ordered was excellent. A fine tuning bit needed with the Restaurant crew, except 2-3, others need to be bit friendly and attentive. Would highly recommend to all, especially those traveling with Kids.

Room Tip: I did not get to see other rooms, but the room 8004 we booked which was Advantage view room- Facing...
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank milind_y_chavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 5 March 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

-Nice Resort, 15-20 Min Walk-able distance from calangute beach.
Service was nice, Big room with Auto AC
But there is no bath tub in room, may be top class roome may be, but pool view room no.
Restaurant was just awesome... great breakfast and dinner.
cleanness is also quit good.
room service is good.
Security is also appreciable.
average rating Near to 5 * Resort.

Room Tip: Pool view room are better to choose but remember photos on hotel site consist bath tub but in these...
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pratik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 5 March 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services

We are glad to know that you had a pleasant and enjoyable stay with us and also that you would like to visit us again. It will give us an opportunity to serve you as our esteemed guest once again.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Our warmest greetings to you and we look forward to welcoming you back again soon!

Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014 via mobile

North16 ambience is perfect with perfect location room is also Gud but complain is with staff only specially with reception people very rude and iresponsible we have order cake for us in morning and when we came at night in hotel and asked at reception for cake they were like they don't know about anything because morning staff was not there and it's not showing with them also tht oder has been taken from. There side and next day morning when we asked to morning staff so they cross questioning as instead of excepting there falut and at the time. Of checkin we have ro wait for our room for more than hour and after waiting hour what room they gave was not proper they changed my room. In evening reception staff should know how to talk with guest

Stayed: February 2014, travelled as a couple
Thank Vitesh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 5 March 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.

Please do share with us your contact details so as to allow us to connect with you in the coming days, to make our best attempt regaining your confidence in our services and product. In addition, we will further evaluate how we can prevent these issues from occurring again in the future

we appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Goa

Address: 370/14, Porba Vaddo, Calangute 403516, India (Formerly North 16 Goa)
Region: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Calangute
Price Range: £83 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Goa 5*
Number of rooms: 135
Official Description (provided by the hotel):
Have a rocking holiday at Hard Rock Hotel Goa, the first resort of its kind in India. Located in the heart of Calangute just minutes from a number of famed beaches, this music-inspired resort is a complete entertainment destination, offering world-class accommodations, stylish design and unparalleled service that will refine lifestyle hotel living. Sample international cuisine or a classic hamburger at Sessions, float around the longest in town and enjoy fabulous cocktails at Tonic Poolside Bar & Grille. And during your stay, you’ll also get to enjoy legendary live performances, customized playlists and guitar jam sessions in your room with Sound of Your Stay®. So check-in and get ready to feel like a rock star and live the Rock n' Roll life! ... more   less 
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Also Known As:
Hard Rock Hotel Goa Calangute

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