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Hard Rock Hotel Goa
Ranked #10 of 119 Hotels in Calangute
Reviewed 16 May 2014 via mobile

We visited in march this year..its an awesome hotel ....the staff is very attentive and helpful....all in all excellent place to visit....the pool is nice nd kids club too....rooms are nice,spacious nd fully defines (LUXURY LAID BACK)..


Stayed: March 2014, travelled with family
Thank 26,728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services and the rooms.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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742 - 748 of 857 reviews

Reviewed 13 May 2014

The North 16 hotel in Goa was a great get a way and literally a hidden treasure. It came as a surprise as to reach the place you have to go through the winding small village roads just 200 meters from the main road. Once inside the hotel property you have entered a different world of hospitality. Spacious lobby, cozy layout and very comfortable rooms. The pool is huge by any standard and you have a wonderful array of chairs and loungers around the pool to laze. Remember to carry proper swim wear or be disappointed. A well stacked bar gives you good service. Food is delicious though there may be a delay in room service. The gym is well equipped but make sure you take your sports footwear along if you want to use it. The breakfast spread must be experienced to understand how great it is. Car parking can be a problem as there is very little space and the security guys can be a real pain with their arrogance. A star hotel at reasonable prices and the best part is you can walk to Calangute beach just 5 to 10 minutes away depending on your walking speed. The karaoke and band at the pool side on weekends needs a lot of improvement. Overall a comfortable and cozy hidden paradise.

Room Tip: Need not worry, they have only good spacious rooms.
See more room tips
  • Stayed: December 2013, travelled with friends
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2  Thank LEOAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

We thank you for all the valuable feedback provided to us and do contact us for your next visit.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We visited Goa in May 2014.We stayed in this hotel for a night.It is a charming place among the hustle and bustle of Calangute.The hotel itself is impressive, thanks to the layout and designs and thoroughly maintained. The only sore point is the staff who are not properly trained in the hospitality business.At times they don't even know how to communicate without being rude, otherwise my stay would have been awesome. They don't even replenish the buffet as the closing time approaches.

  • Stayed: May 2014
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Thank Rucv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.

Please do share with us your contact details so as to allow us to connect with you in the coming days, to make our best attempt regaining your confidence in our services and product. In addition, we will further evaluate how we can prevent these issues from occurring again in the future

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

We stayed at North16 for 6 days in the last week of April'14. We were a large group with many children. The approach to the hotel is slightly unflattering…however once you are inside the property, it's different. The best part about the Hotel are the staff. They are very courteous and helpful. The Pool and the Gym are nice and usable. The bad part of the Hotel is the cleanliness of the rooms and bathroom…the carpet was very dirty and we had it changed twice…there was a particular stink in the children room…the shower area in the bathroom did not have a holder for soaps, shampoos etc. Also the family room taken up by my friend had at least 3 huge columns inside the room leaving no space at all. All in all it's an average hotel. We are supposed to stay there again in October'14 for a friends birthday…hope things improve by then..

  • Stayed: April 2014, travelled with family
    • Value
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Thank RahulD213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.

In addition, we will further evaluate how we can prevent these issues from occurring again in the future

Please accept our apology for any inconvenience we may have inadvertently caused to you. Again, we highly appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

Fantastic roof-terass with a view over the River and suraroundings also with a small pool- a very nice surprise!
The place was clean and the room were fresh. Very good drinks but the service was at our visit a little bit slow. A good price to book a room at this hotel and we can recommend it.

  • Stayed: April 2014
    • Value
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    • Service
Thank Annika R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services and giving us the valuable feedback.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

we stayed at North 16 for Good friday weekend. Getting to the Hotel might force you have different image of the place in your mind but once you are inside everything changes. It is a nice Hotel right in the middle of the city.
The pool is really nice and also the best part of the hotel for me. Breakfast - food is nice but finding a place to sit can be an issue (if the hotel is full).

For some reasons, the TV service went down and never came up during our stay.

Room Tip: Opt for a room with pool side view!!
See more room tips
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheTravellor1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us on our services and the hotel facilities.

As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

We booked this resort after reading the reviews on Trip Advisor and were not expecting much as its a new place .We were in the resort for the good Friday weekend and did have fun in the resort with a bit of things letting us down. The pool and food lighten up the spirit , the view from room in the night makes the place look heavenly but still there are things in this resort which make it a bit unwanted. Starting with the location , it took us so much time to reach the resort as its new nobody knows much about it ,locating the resort is such a pain. The reception greeted us with a welcome drink and they had our room prepared even when we had reached earlier than expected. I had already started loving the resort. The interiors and the ambiance was so soothing it had us in the holiday mood. As we entered the room, looking at the plush, new, spacious, well-maintained rooms made us feel we had chosen the right resort for our getaway. The view was good from the room and the pool looked refreshing. We ordered room service and started unpacking , when I went in the bathroom to freshen up I realized they don’t have a latch to the door , we thought it was by mistake but the reception confirmed it was by design (it made me a bit uncomfortable). The next let down was the wifi , they have internet in the rooms but with a LAN not wifi. We took a quick swim in the pool which is amazing. Its not very deep and friendly life guards with lots of beach chairs. The food is good and well prepared however I think they can improve the response time of the room service. The options for food are limited but whatever we ordered was fresh and tasty. The beach is hardly 1 km from the resort but don’t rent bikes from the shop opposite the resort , he charges way too much you can come on the main road and take bike on rent from any other shop, you'll get a reasonable price. The staff is so charming and helpful , they look after your small needs too. The problem started when we reached the room after relaxing on the beach , as we entered there was water on the floor , we realized it was coming from the ac duct , the problem was fixed in no time which was a relief. The lighting in the rooms is so dull , if you have plans of reading or working in the night forget it there is not enough lighting in the room. The ac duct is on one side of the bed so in case the ac is switched on, the person on that side gets chilled while the room is still hot .

So to summarize , the stay was good but the room designs really need improvement. The resort is still renovating so it might be better place to stay in some time but for now I think I can find better resort in the same price
I'll suggest that try this resort only if you getting a good deal otherwise may face disappointment.

Room Tip: Choose the room with the pool side view
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Prachee_Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FatimaFernandez, Manager at Hard Rock Hotel Goa, responded to this reviewResponded 31 May 2014

Dear Guest,

Greetings from North 16 Goa!!

Thank you for taking the time to communicate to us why our services did not meet with your expectations. We are keen to address all of the issues you have highlighted in your review.

In addition, we will further evaluate how we can prevent these issues from occurring again in the future

Please accept our apology for any inconvenience we may have inadvertently caused to you. Again, we highly appreciate your feedback as it will assist in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Warm Regards
Fatima Fernandes

On behalf of
Team North 16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Goa

Address: 370/14, Porba Vaddo, Calangute 403516, India (Formerly North 16 Goa)
Region: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Calangute
Price Range: £81 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Goa 5*
Number of rooms: 135
Official Description (provided by the hotel):
Have a rocking holiday at Hard Rock Hotel Goa, the first resort of its kind in India. Located in the heart of Calangute just minutes from a number of famed beaches, this music-inspired resort is a complete entertainment destination, offering world-class accommodations, stylish design and unparalleled service that will refine lifestyle hotel living. Sample international cuisine or a classic hamburger at Sessions, float around the longest in town and enjoy fabulous cocktails at Tonic Poolside Bar & Grille. And during your stay, you’ll also get to enjoy legendary live performances, customized playlists and guitar jam sessions in your room with Sound of Your Stay®. So check-in and get ready to feel like a rock star and live the Rock n' Roll life! ... more   less 
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Also Known As:
Hard Rock Hotel Goa Calangute

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